July 2023 by Ali
Had a lovely experience in this shop today, two girls who served us were lovely & made sure we were looked after. Some lovely pieces of clothing and accessories for sale. Very clean too.
May 2023 by Luca ?Otago?
Great Burberry store. Handy location amongst other high end tashion shops. Very helpful staff who don?t rush you and are happy to spend a lot of time with you. The store is layered out over 2 levels so make sure you see both :)Below scores are out of 10? Customer Service 10? Atmosphere 10? Presentation 10? Products 10? Location 10?? Parking: Paid parking available aroundOverall 10
April 2023 by Isabella Slater
Fantastic experience in the Edinbrugh Burberry store. Thanks to George who made us feel so welcome, was super helpful, did an excellent job of wrapping our purchase and kindly offered us a bottle of water and gifted us a lovely mini champagne bottle to congratulate us in our move to Edinburgh ! Thanks again! Excellent store and service!
April 2023 by A ?Otago? Lani
Great Burberry store. Handy location amongst other high end tashion shops. Very helpful staff who don?t rush you and are happy to spend a lot of time with you. The store is layered out over 2 levels so make sure you see both :)Below scores are out of 10? Customer Service 10? Atmosphere 10? Presentation 10? Products 10? Location 10?? Parking: Paid parking available aroundOverall 10
March 2023 by Debbie Farquhar
Had an appointment today with Lizzy for my special birthday. Got great service and managed to get what I wanted. When I left I was handed a bottle of champagne and beautiful flowers. Nice touch, thank you ? ???
January 2023 by Eduvigis Sandoval
Excellent customer service
December 2022 by Lingling S. Supalaiwat
Very good service, the employee are very well trained and good manners.
November 2022 by Mehmet Erdo?an
Best service ever. Helga was very helpful at Store and assist for everything. Very informative, nice follow up. Thank you ?
July 2022 by Jessica Soares
I think it was the worst service ever. First, there was a little delay in answering (maybe they thought I wouldn't buy anything) when I chose what I wanted, I didn't have the size, ok. Then I chose another one and it took a while to find the other pair (you can already see the disorganization there) when I went to pay there was no Burberry bag or any other brand, they had to move to get another old bag . From the beginning I warned that it was for a gift, so when this bag arrived they simply put the box of the priced sneakers in the bag (it was for a gift, you don't give a gift with a price). Due to the confusion of the employees themselves I asked for the money back and then the manager came and questioned me and refunded me the amount. I went to another store where I found the same sneakers and was super well attended.House of Phrases is a store of expensive things, the least it should have was more qualified professionals for the service and more organization among the employees as well.
July 2022 by Jennifer Yap
George, the sales advisor, was most patient, informative n friendly with us, when we were browsing n questioned the products details ? will definitely return 2 patronise again ??
April 2022 by Badger
Popped in today. We were looked after by George, who sold my wife an handbag. Service was superb and the staff were very warm and friendly. When you?re treated this way, you are inclined to return more frequently. Well done guys. See you again soon.
March 2022 by danielle canfield
We visited Burberry in Edinburgh twice in the week that we were there. We were helped both times by a gentlemen called George. He was excellent, nothing was too much trouble and made us feel very comfortable in the store. Couldn?t recommend enough!
November 2021 by Maxine Ogg
No stock on item I wanted to purchase only display one available. Lovely store and helpful staff.
October 2021 by Dylan Martin
i had a great experience at this shop, and i was shown around by a lovely lady called laura who was very helpful
September 2021 by Mark McLaughlin
Lovely staff. Very helpful & can?t do enough for you. Edinburgh Multrees Walk
