November 2023 by T H
I called this morning to find out my delivery time and was instantly yelled at before I could even say anything. She continued to yell at me and talk over me every time I tried to say anything, and cut me off with an "OK BYE" and almost hung up while I was in the middle of speaking and trying to give delivery instructions which she wasn't interested in hearing. It was very difficult trying to communicate with this person and I wasn't sure if I was even going to receive my order as she hung up before I finished speaking.
October 2023 by Kenny
Bought an item on the BHF eBay store and it was to be collected from their Edinburgh store. Called to arrange collection, staff were excellent. On arrival the staff couldn't have been more helpful and even sorted me out with a cover for the item since this weekend is one of torrential rain. Super helpful, friendly staff and my wife is overjoyed with our purchase. Thank you so much.
October 2023 by J C
I post this as an observer not a customer. One of their delivery vans left broken glass all over the road + a plastic box full of same broken glass after it appears they broke a dining table top!!! I have swept it up & left it for them to pick up should they be so kind. If that is an example of community spirit it's the last donation I'll be making.
September 2023 by Douglas M
Brilliant staff who work their socks off. Many thks!
August 2023 by Heather Tait
Great delivery service, staff very helpful and friendly, full of decent 2nd hand furniture.
July 2023 by Steph Jones
The most incredible place to find great second hand furniture! Staff are always so amazing as well and keep me wanting to come back ??
May 2023 by Patricia D.
I went to the BHF in Dalry Road to buy a double bed for my spare room, i first phone to see if they had any in. The person who answered the phone was cheerful helpful and kind. I visited the shop that afternoon. The shop was very well organised, clean and plenty of staff to help me. It is good to see people enjoying what they do, I shall certainly return.
March 2023 by Lucy Turner
Appalling! Agreed to collect a very nice, high quality TV stand then, a week later, at the very time they said they would collect it, they called to say they weren't going to bother. Total waste of time. AVOID!!!!!
December 2022 by tndk tndk
Yesterday 30/11/22 I was there ( British heart foundation Scotland 56a Dalry Rd Edinburgh ) approximately at 16:00 ( +- 45 min ) I was interested in a mattress of a foldable guest bed( it was only the mattress there ) didn't have a price. So I asked a lady clerk about 60 yrs old( I didn't keep her details ) about the price, she looked and tells me £ 45!! I thanked her, and lost any interest of paying this price ( £45 ) for such condition only mattress for foldable guest bed! The other mattress around was in much BETTER CONDITION and many of in a cheaper price!!! Also a few steps away it was a mattress WITH his foldable guest bed in a very good condition at the same price £45!!!!I was looking this and in a moment this lady into a VERY INELEGANT way cover the price with a board, and removed the Foldable Guest Bed AWAY from me!!!I NEVER BEFORE EXPERIENCE SUCH UNPROFESSIONAL - UNFRIENDLY ( almost hostile ) TREATMENT, AS WELL AS UNBELIEVABLE OVERCOSTING for a used mattress( not in good condition ) of a foldable guests bed.After this UNBELIEVABLE experience, I LOST ANY APPRECIATION FOR BRITISH HEART FUNDATION.
August 2022 by Alex Mckendrick
Very knowledgeable and first class delivery of excellent goods.Furniture is very well priced and in very good condition.I buy from here for the quality at sensible prices.
July 2022 by Jane Anderson
Extremely picky about their furniture!! They pretend they are BoConcept or something. I even called in advance to describe a set of table and chairs and they said they would accept. Once we spent money and petrol on getting it to them they flat out refuse to take the wooden table and only take the chairs as they are apparently the only ones that are in a 'sellable' condition. These are complete lies (see pictures attached) as I bought the table and chairs second hand and when I tried to sell on Gumtree there were many individuals that were interested. We simply had to move before we could sell it to a person so ended up driving it to the charity shop. They just handpicked the chairs and said to take the rest to the tip (which was closed by that point) when the wooden table only had a few marks on the top and could be restored easily. Frankly they increase the litter in the world and for a charity shop to put prices this high and be this picky is appalling when they could sell the table and chairs simply by lowering the price. Any money should still be money if it is gifted.
August 2021 by Diana Padvelskyte
You can find things for your home here. From lamps to beds. Even some plates and decorating things are there too along with smaller to bigger home appliances. I recommend to look here before heading to buy new stuff. Good luck!
November 2020 by Alex Hudled
Guys (British heart foundation), you get everything from donation... and the things are USED. So, it doesn?t make sense to pay 240 pounds for an used mattress (it had some yellow stains on it) or 30 pounds for a mirror. The store is packed of goods, so why don?t you lower down the price and reach who really needs to buy used stuff? For that price I?ve just bought a new mirror at Ikea and I?ll receive it at home...
November 2020 by Justyna Cholewa-Waclaw
I would suggest everyone to be careful because they don't take all forniture and they don't bother even to contact its not suitable. I was surprised how picky they are.
December 2017 by maureen hendry
I write this to let people know DO NOT PAY BY BANK CARD. I purchased a fridge freezer and paid by card it was to be delivered on 8th Dec.
Shop could not deliver any earlier. Paid for delivery. On Friday 8th Dec. I had to phone dalry shop to ask when if possible to expect my item - only to be told they could not find it anywhere. The said item had been sold again to another customer. I was wanting a silver fridge freezer but all they had left were white ones. I had to take a refund. Then I was told it would be 72 hrs. before it would be back in the account. It was a Friday so now I have to wait untill Wednesday before I can look for another one. BE SURE YOUR NAME IS ON ANY GOODS BEFORE YOU LEAVE SHOP. Please dont get me wrong they do great work. But just be aware.
