February 2024 by Mike jones
Utterly Disappointed by BHF Edinburgh Lothian Road: Rude Staff, Inflated Prices, and Unrealistic ExpectationsAs a frequent visitor to charity shops, I was appalled by my recent experience at BHF Edinburgh Lothian Road. While other shops in the area offer a welcoming atmosphere and fair pricing, this one stands out for its abysmal service and unreasonable practices.The staff's gruff and dismissive attitude was a stark contrast to the friendly and helpful volunteers I encounter at other charities. Even the managers seemed more concerned with their own agenda than interacting with customers.Beyond the staff's demeanor, the pricing of donated goods was simply outrageous. While some items were of average quality, others were clearly well-worn or even damaged, yet priced as if they were brand new. Asking £3 for tiny, scratched sunglasses or £67 for used men's shoes is not only unrealistic, but frankly insulting to customers who support charities seeking value.It's deeply disappointing that a charity shop, whose purpose is to serve the community and raise funds for good causes, operates in this manner. I urge the area management team of BHF to go and check this shop as it needs a lot of work in the background ( from team members to the managers) and if they are fine with it as it is then I would suggest for BHF to reconsider its approach towards customer service and pricing, as it currently alienates potential supporters and undermines the very values charities represent.
July 2023 by Sumrin Kaur
Whenever I am looking for something unique for home, I visit this place and I see some great vintage stuff. I see no issues with this place. Good stuff. Good staff. It takes good heart to volunteer. Keep it up, folks!
August 2022 by Adrianna K
You will get attitude when returning goods. Redhead lady, which I assume was someone in management, ?instructed? me to use changing room before buying? if I had time I certainly would you silly woman.
June 2022 by Kiki Regan
Don't ever work or volunteer here.In only 6 months I was harassed by the managers son, verbally assaulted by both manager and assistant manager, belittled, witnessed their nasty treatment towards volunteers especially those with disabilities.Customer service is embarrassing to see when coming from both manager and assistant manager. They purposely try to cause altercations if they don't like the look of a customer. How these people are still in their positions is beyond me. Vile people.
May 2022 by Jasmine JK
I honestly do not understand why this shop has had so many poor reviews as they do not reflect my experiences in any way.I'm a regular at this shop, and go in several times a week for years. This shop is incredibly well maintained, immaculate compared to most charity shops. The staff (volunteers included) obviously take great pride in their work and they have always been friendly and helpful, this goes for the manager too despite some of the other comments about her. The volunteers clearly trust her, and I've seen her on more than one occasion standing up to customers that are treating the volunteers poorly.My one criticism is not directed towards this particular shop, but to BHF as a whole. It is shocking how regularly people steal from them, but it seems they are left to deal with it themselves. I've seen the police in there discussing incidents on several occasions.Overall, this store is a great place to visit. Management needs to provide better security for staff, before someone follows through with the threats they make.
May 2022 by 4ta 4ta
I had bad experience with manager today. This lady is very rude. I'm really surprise that after so many bad comments about her British Heart Foundation do nothing.
February 2022 by Catherine Murray
I was in this shop today, bought a few items,as im on a REALLY strick budget, because off needing surveillance cameras after numerous,attacks on myself and garden, nasty neighbours,i bought a pair off clip earings a blacknrose type, which i didnt receive,not the first time in here this has happened, i even had to stretch over the counter to collect my goods as the young lady tookboff quickly after payment make sure that you have ALL your goods before leaving here,there are some folk watching for easy targets to buy them goods if they like it ,theyll take it,not the first time i knoe..
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July 2021 by Edward Andrews
Don't volunteer here, it's absolutely shocking how that redhead manageress talks down to, and behaves towards volunteers there. I'd give the place zero stars, an appalling environment.
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September 2020 by Olivia McGauley
If I could give 0 stars I could. Was looking at a scarf in the window and I reached in to have a closer look as I wanted to buy it when the staff member with ginger hair and a top knot approached me looking really angry (I didn?t see the sign saying to ask for assistance). The member of staff was totally rude about the situation and made my friends and I feel so unwelcome, she and the other members of staff proceed to talk about us behind the counter whilst shaking their heads and looking at us in disgust. This horrible member of staff made us feel so uncomfortable that we decided to leave without making the purchase. Totally disgusting customer service. Avoid this store at all costs.
July 2019 by Dee Steve
Very disappointed the way the work.
September 2016 by Chantelle T.
A great find in the old town, I came in here today to kill some time before a movie. Staff there were exceptionally friendly and I nabbed a few good finds at a very reasonable cost. Plus it just feels good to support the cause! Happy vibes all round!