March 2024 by Kevin McCandlish
Poor show Specsavers. I?ve had to visit your store 5 Saturdays in a row due to mistakes! Just back from attempting to pick up my prescription sunglasses today, and they were not tinted and I have to come back AGAIN next week! This after having to make a second trip to get measurements taken again as they weren?t written down when being fitted for my new glasses! Please do better, as you?re now owe me practically a full tank of fuel with all the trips to your store!!
March 2024 by Alipate Vuloko
Awesome customer service, staffs were friendly and helpful, the Optician were very professional and respectful.
March 2024 by David Mcneill
I had a issue with my eye and the staff were first class
March 2024 by Ronaldo
Sold my wife the wrong lens,fast forward 3 months they want more money off her to thin the lens to what it should originally had been. They also should have have gave her a refund of £30 at the time as she swapped frames. Not great in many ways,£300 for glasses she can't use.
March 2024 by Jane Coupar
Very good,helpful,brilliant options,very happy with my new glasses.
February 2024 by M Currie
Prompt professional and friendly attention. New specatcales comfortable.
February 2024 by lesley knox
Been going to them for over 30 yeas. Was so happy when the Dalkeith branch opened. Friendly and efficient staff.
January 2024 by Joyce Marlow
Visited specsavers with eye problem and they were amazing all the staff who dealt with me were exceptional and thankfully I seen a fantastic optometrist who diagnosed what issue I had with my eye. Now after 3 days taking eye drops regularly, using a heated eye mask and unfortunately no eye make up!! But worth it as my eye is much better. Thank you to all the staff
January 2024 by Eileen Innes
very friendly competent staff making ny visit an enjoyable experience & was helped picking correct glasses for me
January 2024 by Nurdzhan Bekirova
Very helpful and friendly staff
December 2023 by Louise Swan
very pleased with service .my reading glasses are fine but find my distence glasses with anti glare not asgood as ithought they would be .havent had time to take them back yet .mrs lswan
December 2023 by Jordan Thomson (skilfuljordan)
Friendly staff, always happy to help
December 2023 by Alex Watson
Fantastic customer service and care. I was very impressed with the new store spacious, warm and comfortable. Front of house staff were welcoming, friendly, polite and informative.
December 2023 by Anne Mclean
Fantastic service and very helpful staff highly recommended
November 2023 by Robert Bennett
Incredibly unhelpful. Needed nylon strap replaced on semi rim glasses, the manager looked at it for less than 2 seconds and said it was so worn it would keep falling out, didn't even offer to try and fix it. Pointed me in the direction of new frames and told me the prices. I went to the Berwick branch and they had it all replaced for free in less than an hour, so friendly as well. I think the Dalkeith staff should get lessons from other branches in customer relations judging by the other reviews posted.