March 2024 by Gillian Clarke
Visited the post office today to collect a click and collect parcel. I provided my tracking number and was asked for id so I provided 3 peices of id. I was extremely rudley told none were acceptable. I went on to the post office website and tried to show the manager there . But he refused to look or listen. I was told to leave the shop and told my parcel was getting returned to sender. I have never experienced such bad customer service and being humiliated ..
February 2024 by Hussain Ali
Really good shop staff wonderful sent a parcel away got thier will come back again
February 2024 by Alanna Harrison
Awful experience. No customer service. No common sense. Asian older man very rude and should be shut down or refranchised to someone with more people skills
February 2024 by George Cat
Went to pay a bill the owner unhelpful and cheeky.the place smells of dampness. stay away
January 2024 by Alexandra Mian
Is it ever open when it's supposed to be?
December 2023 by Sharon Torrance
There is 1 person in that Post Office that is genuinely kind, always has a smile and a chat with his customers and cannot be any more helpful. His name is William and I'm sure he is why people return to this PO. As for any other staff member in there, well, I have found the other staff to barely raise a smile never mind attempt to be helpful towards customers.William, you keep the customers returning!!!!!!! x
November 2023 by Timothy Duguid
Don?t count on the shop being open until 17:00. They randomly close whenever they want.
October 2023 by John Bryce
Well what can I say. I visit the post on a regular basis and the reason I've given 5 stars is for William in my opinion who is very efficient and great at his job. Nothing is a bother to him and is very helpful.Post office is lucky to have him. Well done William ?
October 2023 by urban outsider
18 - 20 Bank St, Airdrie, ML6 6AF.Had it not been for William....the gentleman that seems to be the only person who knows how to run a post office my parcel would have lay there for another 28 days. After repeated requests made to the extremely lazy, rude and ignorant owners enquiring about the parcels whereabouts they repeatedly told me that DPD was not a company they have ever dealt with.Thankyou for helping me out, William. You really have the patience of a Saint. 5 stars for you!!??????????
October 2023 by Maryanne Mclaren
Ok bit of await
September 2023 by Roman B
Except for lovely older gentlemen who is an absolute star - this location should be closed ASAP or restaffed at least.They have no idea what they're doing.I was posting light envelope around 70g. I had prepaid label. After leaving I spotted that the confirmation slip stated weight is 800g!!!! He didn't check the weight - just guessed it)(not the first time) Result? Properly delayed priority mail as they thought I underpaid...If the nice gentlemen is not there - I'm not posting a thing here again. AVOID!!!
September 2023 by Danielle Watt
Phoned up with a query and when I was in the middle of talking he said ?okay bye? and hung up. I phoned straight back and he didn?t answer. So rude and unhelpful!!! Thanks for nothing.
August 2023 by Christine Campbell
Most unhelpful and extremly rude owner of this premises. he really needs to learn his job when working at the post office side of the business. Hope the business is taken over again soon by more knowledgable staff. Comment not aimed at the loveley older gentelman who is usually works in the post office.
January 2023 by Renoy Samuel
The employee is too polite and cooperative.
October 2022 by Danny
Good what you expect from a post office