December 2023 by Ethel Valentine
Really good
December 2023 by Ligita Ot
Had click and collect today.. went to the desk, no queueing, so that was good.Older woman serving was very rude, putting away stuff,I said i have a collection, she asked for a barcode, I had an order number.. was told that barcode is in my email and READ THE NUMBER OUT FOR ME after?Worst service,2 stars only for no queu being there????
December 2023 by Donald McIntyre
Went here for a Christmas present for my wife, the store is excellent lots of stuff to pick from you won?t be disappointed worth a visit
December 2023 by Lesley Farquharson
I really didn't think we got service like this now!. We were in looking for a car seat for our baby grandaughter. Diane the sales assistant could not do enough forus , she was so knowledgeable about her stock and could not have been more kind and helpful to us, you could tell she loved her job . We will definitely be back. I hope her company appreciate and recognises her enthusiasm, and dedication to her job.
December 2023 by Alan Swanson
I purchased a wooden police/fire station for my grandson's Christmas great toy was assembled it when I realised had bit missing a bit duplicated and a piece broken phoned aberdeen store when told the story couldn't have been any nicer had a couple in stock looked out the parts went in and swapped them got a finished top marks ?
May 2023 by Natalie Russell
If I could give a million stars, I would. I had an issue with a product and subsequent issue with the manufacturer where they were unable/unwilling to provide me with a replacement product. This was purchased at Smyths so as a last ditch attempt before having to spend an addition £400 I went in to speak to staff to see if they could offer assistance and they went above and beyond, reached out to manufacturer and other Smyths stores until they were finally able to get a replacement product keeping me up to date the whole time.A special thanks to Trevor & Fiona.
May 2023 by MAFC#1
Great store huge selection of LEGO ?
February 2023 by artur sowa
Bought a gaming headset for my boy on his request using his Smyths gift card. After around 20min. of playing and chatting with friends, he complained about very poor quality of chat and cracking noises in the headphones. Next day my wife took the headphones back to store to return them due to being faulty. Store refused to accept the return claiming that they've tested them and working fine (wonder what makes them qualified for it?), and blamed setup of our gaming console. When my wife disagreed and said again that she still wants to return them, duty manager started to be very rude towards her and said tha product was used and now they can't accept return due to the hygiene concerns. Ironically, hygiene didn't concerned them when the guy behind the counter and duty manager were both "testing" headphones and both have them on their heads. Arogancy of the duty manager towards the customer and in front of our children, was totally unacceptable. in my life, I've had a few unplesant situations with regards to customer service, but never as bad as my wife and kids experienced in Aberdeen Smyths store.On the other hand, I know that it only takes one bad apple to spoil the basket.
October 2022 by devom sharma
Too many toys and half of them are like 20 metres high nice and close too beach though and look at this view
October 2022 by Kamil kedzia
I love this shop and i go there every week to buy pokemon cards but me and my friends got told that where banned because someone stole somthing and they thought it was us. Am not going to lie we spend over £160 on pokemon cards and they think we steal. Ok 1 month ago one of my friends friend came with us he has autism and had no money so he took one pack and opened it but we didnt know that he did it until the nice manager came and said we left respectfuly and from that day we started to open packs outside because we made a lot of mess last time. So smyths please let us buy pokemon cards again:)
October 2022 by Benjamin Alexander
First time ever being in Smyths. They have such a large selection of Toys and Games. I took my daughter and she was amazed. It is every 3 year olds dream toystore. Everything was very well priced I expected it to be more expensive so it surprised me to see how affordable everything was. The Staff were very friendly and helpful so I will certainly return.
June 2022 by Azra Maliha
Absolutely loved the place as adults. Like we returned to our childhood. Lovely toys
June 2022 by Mike Douglas
I have never ever bought anything in this store
May 2022 by doaa khater
Amazing toy store, all what you need will found there, for Lego lovers its a treasure, rare models and discounts, my son was surprised than when he visited Lego land shop, we also got Free Lego small packs ? it is the perfect place to find your toy
May 2022 by Willie Taylor
Ordered online and collected from Store. Never in this place a lot but always find the staff helpful and polite.Called as item once out of box had a broken part. Called store and they couldn?t be more helpful. Collected the new item and again staff were faultless, friendly and polite, a rare thing these days in Big Stores.
