February 2024 by Ronald Mathieson
Thank yiu for the excellent service given to me this evening the ladies were wonderful and a credit to your company
August 2023 by Charon Hanlon
I cannot thank Alex and the other staff today for helping my son and I. Thank you for making our visit so special.
April 2023 by Meagan Hardy
We attended the Mother?s Day massage event, from start to finish it was simply a wonderful experience. Nicola was absolutely fantastic and so knowledgeable about products & scents, she helped us so much choosing the perfect perfumes all whilst being extremely attentive. Indya also couldn?t have been more helpful booking us the event. A wonderful experience for myself and mum, such a lovely Mother?s Day treat, we?ll be back very soon!
December 2022 by Iseabail Tear
I'm going to add yet another adverse review. I was underwhelmed by my visit today. Initially I said I did not want either a box or a bag but subsequently asked for a box. I got both and evidently the charge for bag could not be deducted. Perhaps if sales person was less disinterested she might have heard my request. From previous reviews think your staff need refresher customer careI'll be shopping in Glasgow or Edin in future.
December 2022 by Jennifer Louise Aird
Visited on Monday 12th Dec, I was intending to make a purchase anyway but the atmosphere was very awkward even with a few customers in store.Once I decided on my purchases and took them to the till, for some reason it required the two members of staff to put it through and package it up. It felt like two teenagers working there instead of two fully grown adults. Next time I?ll make a Jo malone purchase online to save the awkward / judgy atmosphere.
October 2022 by Jonathan Valentine
Lovely store. Shopped there every year for my daughter?s birthday. Visited Tuesday 25th October this year. The two staff on duty never moved from behind desk. Seemed uninterested other than there own conversation. No help offered or advice given. Poor show. Obviously in need of training. Obviously give a return serious thought. Staff on our numerous previous visits have always been helpful and willing to give advice.
May 2022 by Cara Munro
Booked an appointment for my friends daughter to choose her wedding scent at Jo Malone Aberdeen. Indya and Patsy George looked after us, they were absolutely fantastic, made us feel very special and couldn?t do enough. Made our day!Brilliant customer service guys, well done!
December 2021 by Anne F
My complaint is not with the Jo Malone staff in store...but with an online order. I ordered 4 individual gifts and asked for individual wrapping.I received 2 boxes only. No gift bags. I have contacted customer care 3 times, but they tell me they can not send out boxes!!I have had excuses from 3 different people & I'm STILL waiting for a response from the CEO.Totally ridiculous having no boxes or gift bags for an order of £200 !! Very angry!!
October 2021 by Stuart Cruickshank
Just remembered (how could have I forgotten) We used to work here when it was The Old Soup Kitchen. What fun ???
September 2020 by Pam Ogilvy
Love this shop, the aroma when you walk in, the space the display, the choice and above all the friendliness and helpfulness off the staff. The carefully and beautifully packaged goods are always a delight to bring home.
September 2020 by Joolz Anderson
Lovely shop, great staff, nice hand massage, gawjus scents of lotions used
