April 2023 by Stephen Wilson
Environmentally Destructive Policy . This company does not care for the environment. Having spent over £1200 on laminate flooring and underlay, they refused to accept return of an unopened roll of unused underlay in perfect condition. Cost £39, but will likely end up in landfill as I have no use for it. I purchased in store, if I had bought on-line they would have been legally required to refund. Just avoid this company and buy on-line.Service: Laminate floor installation
March 2023 by Ann Fowler
Nice friendly staff. Would shop here again and have recommended to others that have had same experience as me. Good quality stock competitive prices. I'd always go here first.
March 2023 by charlotte hodgkinson
total joke of a company ordered 23/01/2023 1 pack of century oak laminate to finish my utility room, phoned numerous times to be told we don?t have the order, it?s out of stock, given multiple phone numbers to try and get my laminate.Phoned again today as I was planning on ordering more as I?m moving house, to be told we still don?t have any and that it could be weeks before we have it in stock.Cancelled my order and requested a refund, clearly 0 communication between the warehouse and the store.Service: Paint indoors
November 2022 by F C
Dont let the clowns in this store calculate how much of the product you need.
June 2022 by Andy Cumming
Online ordering was a nightmare and don't recommend this at all. No updates on delivery so didn't bother to tell me my delivery wasn't coming due to finance issue which if I had known I would have just paid by other means instead of waiting in all day!!However this did not reflect on the service instore the salesman in the aberdeen store was very patient with a very stressed and grumpy customer and 2 indecisive children and deserves the credit due glad I didn't walk away and gave the store a chance.
June 2022 by Neil R
Sales staff were not too pushy which I like. Quality of some of the items is poor, similar to B&Q rather than a Howdens.
February 2022 by Richard Sunley
Happy with the flooring, looks good
January 2022 by Magdalena Skupien
Fantastic customer service! Great quality of flooring i will back for more.
January 2022 by Paul Warman
Very helpful staff good value
November 2021 by Rosemary Paterson
Bought flooring for whole house on 19/09/2021 and when paying asked if they took back unopened packs. I was told yes but salesperson failed to mention there was a 28 day cut off for refunds. I feel that 28 days is unreasonable in this covid climate where tradesmen have to self isolate in the middle of doing a job. Other suppliers offer much longer returns period. If I had been told of their miserly policy I would have gone elsewhere. However, I and my fitter found the quality of the flooring was very good but that doesn?t compensate for being told by salesperson to advertise the excess packs on gum tree.
October 2021 by Patrycja Bany
The people working in the shop are not friendly at all. They didn?t approach me, didn?t ask me if I needed any help, just stared at me the whole time as I was trying to figure things out. I felt extremely uncomfortable and I wouldn?t recommend, they don?t seem like they wanna help at all. Flooring is not the best quality anyways
August 2021 by Lorenas Alsauskas
Great workers and quite a neat/compact shop. A Multitude of great flooring options to choose from.
March 2021 by Mafalda Albergaria
Really poor service. Unavailable products online appears to be available and once you purchase it you need to wait and chase them.As if the experience wasn't bad enough, I've received the wrong laminate flooring.It was my first and last time buying from them ????
March 2021 by Bob Black
Large selection of Laminate flooring and everything else associated with it in stock and ready to take home same day,staff are hardworking guys and will assist you and help you load your vehicle with the flooring great staff.
March 2021 by Jason Mutch
The worst company for flooring it?s terrible cheap quality and they DO NOT do refunds within 28 days as per their receipt the staff are rude , we are contacting the trading standards in the morning. They have our flooring and underlay costing over £500 and we don?t have a penny back. Con men steer well clear . Just have to look at their Facebook page and the comments from other customers which keep getting deleted!Please share ,,,,
