January 2024 by Jan Hughes
Very good. Helen was excellent and excellent at understanding her products
December 2023 by Lorna Smith
Absolute joke, ordered a sofa weeks ago and said would be here 13th of December, hubby has been calling them every day as no one returning calls, so he goes in today to ask what is happening, it's not going to be in Glasgow till the 7th of January and then it has to be shipped up to Aberdeen, still with no exact delivery date! Well you can keep the sofa and we will take our money elsewhere. Absolute liars!
December 2023 by Lorraine Doran
Love thebfurniture shop,good selection of furnishings,staff are really helpful ? ? & friendly ?
November 2023 by Sigourney Hildreth
I'm absolutely disgusted with your store! I'm still waiting for someone to get back about my second sofa that needs to be also fixed! Also we were supposed to be compensated for the last delivered broken sofa that took you over a YEAR to sort!!! Never in my life have I had to fight to get something even half decent in my life! My order number 55ZDO2806, my credit statement is all wrong and we are paying you more money then we are meant to! Is it going to have to take me driving over an hour to come to the store and sort this mess out face to face! Nobody is doing there job!
October 2023 by William Park
Plenty furniture too chose from Good knowledgeable staff Didn't chase you up for a sale let you browse in peace ???
September 2023 by Julie Barker
We were approached by employee Chris early in our visit, funnily enough whilst we were sat on a sofa we liked. I mentioned what we were looking for, and he kindly took us to several sofas with the same pocket spring seats. We fell in love with a couple and settled on one. We hate pushy salespeople, but Chris was not one of these. He provided advice and pricing information and was very approachable. Glad we went back to DFS as a returning customer.
August 2023 by terri aiken
Would not recommend DFS to anyone. The incompetence of the store and company as a whole is embarrassing. They cancelled my whole order leaving me to wait a further 8-10 weeks for delivery after having already waited 8 weeks, they then promised me to get my furniture delivered within a matter of days once it arrived in the Glasgow depot. Once it arrived they booked delivery for a further 2 weeks (after promising a couple of days) ignored my phone calls for 2 weeks. Finally spoke to someone yesterday and my delivery has not even been booked!!! And they tried to make me wait a further 2 weeks and again promised a call back yesterday to arrange something sooner and what a surprise no one has phoned me again! Not to mention the call centre who tell you different things every time you phone, certain people can direct your call to the store and conveniently others cannot. Absolute disgrace of a company.
August 2023 by Joanna Bullen
Please please spare yourself and do not deal with DFS Kittybrewster! We spent £1,200 on a sofa which was delivered with a 3 inch tear in the fabric at the back. Delivery men must have seen it but dishonestly hid it against the wall. We reported in next day and requested a refund but were refused. Because it's custom made DFS say it must be repaired, but they'll only do that Mon to Fri 8am to 4pm. They want us to take holidays or finish work early to let the repair man in! 2 months on from delivery and hours of us calling them, waiting on hold, getting nowhere. They're refusing a refund because we "allowed them to order the new part". It's just abit of fabric!!! And they forced that on us!We're stuck in limbo with no solution and zero flexibility from DFS, despite them saying they're being as flexible as possible...but it has to be a repair and has to be during our working hours!All highly dishonest from the very start.PLEASE don't deal with these people!!!
July 2023 by Julia Edwards
Sofas, chairs and the odd setee. . Not a bad place, sales team better than some places. At least you get peace to walk around and try them out .
July 2023 by Debzz 1014
Everything was dandy when looking at sofa's. Can't fault the salesman. Made a great review on the day. Afterwards waiting for delivery, they didn't care. Shop staff attitudes are horrendous. Won't be buying from them again.Any complaints best speak to those in Glasgow branch. 1 star was for the gentleman that sold the sofa to us. Branch manager worth nothing!!!!
July 2023 by Big Muzza Christie
Bought my settee from them 3 years ago. Was just back in for a nosey and too get settlement date cos I forgot it. Staff are great, especially the wee blonde lass, sorry forgot yir name.
June 2023 by Robbie Johns
Massive selection of sofas and hone furnishings.
May 2023 by Chris Barrett
Wide range of sofas, a truly fascinating experience. I was overwhelmed by the vast array of sofas and furniture on offer. I was also blown away by the sheer commitment and professionalism of all of the friendly staff. They even let me use the toilet!!!
April 2023 by Sinclair 15
Sales staff are ALL over you before you buy, once the deal is done and you are locked in they treat you with disdain, rolling of the eyes, huffing and puffing when you go in to report damage to your new sofa. Manager of this store is a complete helmet - small of stature but BIG ego, he laughed at me over the phone when I said I wanted a refund because my sofa was damaged almost all over. I got the last laugh eh buddy!! Aftersales is abysmal. Save your cash for a reputable company
April 2023 by James Rafferty
Lovely pleasant staff, and got the best sofa we have ever bought.
