February 2024 by Divith Gowda
Very bad customer experience. Literally very bad....
December 2023 by Zoe James
Today I was served twice by one of the most helpful, knowledgeable and friendly assistant that I can honestly say I have ever experienced. Observing I was incorrectly choosing the right foundation and powder, then after paying having forgot to buy eyeshadow then supporting me to choose eyeshadows even giving me a free eye brush. He was genuinely happy to help. Wish I knew his name!
November 2023 by Martin
Helpful at the pharmacy but having trouble getting one of my epilepsy meds but that seems to be a supply problem and not a Boots problem. Whenever I've used them they have been helpful
October 2023 by clancustom
Sales assistants looking right through you as they scan the store, standing there doing nothing. Boss is just like the employees, I guess.
September 2023 by Angela Nualkaew
One of the beauty advice her name Jordan Pirie make me wants to come back to buy many beautiful makeup there again. She so lovely, helpful, smiling also young and beautiful but she?s a great one there. She gives me an advice about makeup and all beautiful stuff how to use so I recommend you to come here and see her because she?s so nice xxxxx
July 2023 by M. Fraser
Unhelpful pharmacist
July 2023 by Hannah Roberts
worst experience i have ever had at a pharmacy. took forever to get to me, extremely rude and unhelpful, refused straight up to give me an emergency inhaler even though it is the protocol to. they have a duty of care and they can?t follow through. honestly the most useless and clueless staff i have ever seen at a pharmacy. need to have their staff trained to deal with this. if i could post 0 stars i would. do better.
January 2023 by Klaudia Sikora
Opening and closing hours are completely different than on the Internet, maybe someone should make a little effort and update the website to save customers from wasting time and standing in front of a closed store, especially when someone is in a hurry or is in severe pain and could get help elsewhere if they the store's website provided up-to-date information. Right now it's Monday, 8:54 a.m. and the store is still closed, but the website says the opening time is 8:30 a.m.!!! Let's respect each other and our time.
November 2022 by Charlotte Gorrie
Uneducated staff who just try to sell you anything. Went in trying to buy some Hermés perfume and it was obvious that the shop assistant had no idea what I was talking about. She didn't even ask which specific perfume I was after. Despite that she then proceeded to try and sell me some other perfumes which were completely different to what I wanted. Not a great experience.
September 2022 by Brian Dickson
it's usually good , friendly staff and pharmacy usually quick and caring
August 2022 by Jeffrey Fernando
Good store for all cosmetics, baby products, fragrances and has pharmacy inside.
January 2022 by Dr.dhamyaa Abed
Bad customer service I feel they are pretending they do not see people. I feel disappointed.
September 2021 by Robbie Cooke
Made an hour round trip to buy Emla to numb my skin for a tattoo tomorrow morning (Sunday) only to be told by a blonde haired girl that it wasn?t licensed to be used as a numbing agent for tattoo?s and refused to sell me it! I told her I?d always bought it at boots, at least ten times and never had a problem but she was adamant that it wasn?t licensed and I couldn?t have it.On my way home I looked on Boots and Emla?s website and both listed it as a suitable numbing cream for tattoos! So either it is licensed or both are breaking the law. I phoned the shop and got the same girl who refused to believe my information and grudgingly put me onto the pharmacist who looked up the information and apologised to me.For a pharmacy to have such poor knowledge of their products and having someone so completely incompetent and undertrained serving is dangerous to the public. I thought that the whole point of things being in the pharmacy section was that someone who knows what they?re talking about makes sure you use a product correctly!Now I have no chance to get any Emla from another retailer before my tattoo tomorrow.Awful.
July 2021 by slarti bartfast
Always very helpful especially at the pharmacy, unfortunately no one has bothered to update their closing times since they were changed to 18.30 closing, months ago.
July 2021 by John Thornton
Went in to collect a parcel today I couldn't believe the amount of people not wearing a mask putting others at risk I wont be back
