March 2024 by Frank Lastly
This health club is a joke. The general manager is the most unprofessional and rude person she treats her staff like rubbish and I feel senior management need to look closely at how she conducts herself at work she is supposed to be the general manager and should act like one!
February 2024 by John Allen
I finally felt no option but to cancel my membership of Nuffield Health Oxford. It means giving up a large network of tennis partners and friends built over 14 years which was a key part of my social life.There has been a shocking deterioration in the quality and level of services and in particular the tennis facility is in a terrible state yet increasing fees. Fee structures are opaque with many members receiving heavily discounted special deals.Indoor tennis courts have been closed two times already in 2024 due to flooding which in turn is due to a failure to properly repair and maintain the roof. The roof has leaked for years and caused damage to nets and carpet including rotting. The carpet is beyond repair, a high accident risk, and should have been replaced years ago. ?Enjoy playing on a variety of surfaces, whatever the weather? is no longer true. Advertised ?Social Events, Tournaments and Box Leagues? are non-existent.The gym is frequently full of school children turning it more into a public type of facility than exclusive private members club. Surprising that parents are happy for their children to be sharing a gym with adults the majority of whom won?t have been DBS checked.Court availability is ever reducing in favour of private coaching time, including local public schools. Some days there are 5 coaches giving paid private lessons leaving only 25% of court time available to members. ?School Tennis? is a high user of courts.Nuffield says ?we pride ourselves on the service we provide our customers and we always welcome feedback to make sure that we are providing the best possible experience?The reality is very different. Neither local management nor Nuffield HQ take any responsibility or accountability for issues or feedback. Most communication is completely ignored. They are totally indifferent to losing long standing members.On a positive note, staff including those who operate the coffee facilities, reception and cleaning teams and are friendly and professional.
January 2024 by Torbjörn Jönsson
Nice gym but absolutely horrible staff, rude and unfriendly with the general manager being the worst (but the competition is fierce).
December 2023 by Luke Blair
Price of membership increased despite the closure of the spa pool and outdoor pool (temporarily) and when I tried to cancel I was ignored. Charged for extra months after trying to cancel and it took several complaints for this to be resolved.
December 2023 by Atamansha Trips
Nice place and very nice guys working there, cool bar downstairs and very nice pool with steam room and sauna, outdoor pool is great as well ?
October 2023 by Chuck Leighton
I would put zero star if that was a choice. The maintenance of its bikes in the Spin Studio is appalling! It?s been more that a year since members were promised the bikes will be repaired and to date has not been. If there was a competing gym near this location, members would be flocking to it. Without competition, this gym just does not care if members are satisfied with their membership. Furthermore, bikes not working are left at the from of the studio making exiting the studio in case if fire dangerous.
September 2023 by fulvio bignone
A disgraceful lack of service and of civilisation demonstrated by a group that claim interest in looking after people?s health. We have guys playing hockey in the pitch outside and the refused entrance to one player to use the toilet. I was also member here when living nearby, so glad i?ve left.
September 2023 by Robert Abernethy
Nice gym with good pool facilities and a decent cafe. Seriously short of bike parking spaces with bikes left everywhere as a result.
August 2023 by Dee Vincent
Loved this place as a visitor. Staff are super friendly and fabulous especially Bev B. We had a wonderful swim in outdoor pool and I would just go back for the food and juices in café. Great place.
August 2023 by Elena Brand
Terrible service!!!! Very very dirty!!! Read carefully the terms and conditions . the sales manager is cheating.
August 2023 by kontrakobra
Very pricey for what you get. Almost double the price of Cambridge branch (which is around £60-70 per month) but has a much poorer sauna and steam room. Depends if you think the indoor tennis and outdoor pool are worth justifying the much higher cost. (See my review for the Cambridge Nuffield Gym, which compares favourably to this one).Overall it is okay but has much room for improvement. In particular, although the steam room is at a decent temperature, the sauna is definitely not hot enough. It should be set to 90 degrees C, a pretty standard temperature, which is something that can easily be done.If management rectifies the above it would be worth me upgrading this review, as this is a club with potential.
May 2023 by Petr Krajánek
Not long ago it used to be classy wellness centre with a good gym. Now just an ordinary gym with wellness and spa facilities being cut off one after another. Membership fees increasing, you pay more for getting less.
April 2023 by MG Harris
Very good range of classes, good gym, racquets and tennis. Unfortunately the outdoor pool, my main reason for joining, seems to be mostly out of operation in the past year.
April 2023 by Bede Constantinides
I was satisfied with this club when I joined in 2018, which justified its expense by providing leading facilities, long opening hours and high standards of customer service. Since the pandemic, available facilities, opening times, benefits and customer service have been stripped back to the bare minimum that the club can get away with. Communication is now very poor ? facilities are sometimes closed for weeks at a time without customers being informed. Some of the lovely staff remain, but management show contempt for customers and ignore all communication, and refuse to bring back anything taken away during the pandemic, despite other Nuffield gyms bringing back e.g towels and normal opening hours. Despite no longer providing the facilities for which customers signed long contracts, they remain very stingy about guest passes etc, which cost the club basically nothing. The jacuzzi has just been closed permanently to cut costs, and the outdoor pool has been shut for the last six months for the same reason. The pool was supposed to reopen this month but apparently now needs retiling, which given the glacial rate at which management performs far simpler repairs, will probably take months. It feel like this club is in terminal decline and I would leave it if I did not live so nearby. I will revise this review if things improve. I would say most tier 2 Nuffield gyms costing half as much provide better service in 2023.
February 2023 by M M
Great gym. Clean equipment and great staff. Imran at Reciption always smiles and welcomes members every time. I do wish that the jacuzzi was still open. But five stars all the way.
