March 2024 by Theo Iosif
I think that the photo is enough to describe the quality of these "Denim" trousers (supposed to be durable) that were £23 and lasted about 3 months. This period is short enough to be comparable to trousers about 3-5 times cheaper, but long enough to not be able to return it. It happened with 2 pairs of trousers that I bought from M&S.This is, however, quite unusual, as other products that I bought are still in an acceptable shape. Therefore, I believe that the store needs to test their products more accurately, or the policy for returning items should be loosened.Having so much potential, I wish it were more reliable so I could buy from them again in the future.
February 2024 by ??? ????
We tried the coffee and I ordered a cappuccino and it was bad, not professional coffee. The coffee, in short, was a simple espresso with milk foam placed on top of the espresso without mixing or drawing.
February 2024 by Zoë Olek?áková
classic M&S store with everything you could need. The Food hall prt is a little disorganized but this could just be because it is usually quite busy?! Still, not much more you could ask for if you?re looking for M&S fare
February 2024 by George Bradford
While I would love to give this 5/5 thanks to Lily and Geoffrey who saved the day (they are the BEST! Single-handedly made this review not a 1/5 - truly amazing people) when I had a truly awful experience with another member of staff (who I won?t be naming). Unfortunately, this other person treated me with contempt and irritation the moment I came over, eyes rolling, looking me up and down with judgement, refusing to help. It got to a point where I cried at how unkind it was (I am also autistic so I really couldn?t comprehend the reaction I was getting - I think this would make anyone upset). However, thanks to the two lovely staff members I was able to get help and was assured this sort of behaviour would be discussed with them. I just hope if they (the person who was unkind) ever read this, they will consider leading with kindness in future and won?t treat anyone else this way. What makes me so sad is I want to leave just a good review for the others but unfortunately this isn?t mine or my partners first time being treat poorly by staff members here, but I do hope it?s the last.
February 2024 by Richard Lodge
Friendly service
January 2024 by Claudine Gould
Superbe magasin et personnel agréable très bonnes soldes en fin d'année
December 2023 by Nemo Otto
Disappointed with shopping experience over Christmas period...They have lost the Xmas appeal.
December 2023 by James High
Felt like stepping back in time compared to some of their newer out of town stores. Could do with a face lift and some TLC in places. Service received was good.
December 2023 by B S
Imagine opening the doors at 10.30 but saying you can't pay for stuff until 11! At least have a note saying that at the front of the shop or something. I filled a basket of food then was told to wait 20 minutes before I could pay for it. Please either keep the doors closed or let people pay for stuff.Also, I had a bad experience a few months ago when buying a pair of trousers. After the transaction was completed and the assistant had handed me a receipt she then said she had an issue with the machine and it hadn't gone through. She said I had to pay for it again even though I could see the money had left my bank and she'd just handed me the receipt. She got her manager over and eventually they decided it was an issue with the machine and let me go but the assistant was rude throughout the process. I have never been handed a receipt and then asked to pay for something again before!
December 2023 by claire verity
good. Decent stocks. Good staff clean store .with varied products
November 2023 by Etidal basri Basri
Organized but small branch ,however you can find most of the products
November 2023 by BirdsCanflyWhyCantI
This is a good sized Marks and Spencers with lots of choice.
November 2023 by Kathryn Skeats
Oxford Branch of Marks and Spencer is In a word ?.. awful I asked three different customer service employees where the biscuits were they all pointed to a tiny corner of the shop ??.. they were not there ?? have biscuits been discontinued? Oxford Marks and Spencer?s is the worst branch ever and the food is awful too! Especially the lamb hotpot it?s disgusting even our dog wouldn?t touch it!!!! sorry Marks and Spencer the Oxford branch is very disappointing! As for the clothes !!!!!!!!!!!!! What?s going on? Online the clothes look incredible???.. I could not find one single item advertised!!!!!! It?s a massive shame !!!! No wonder branches are closing if Oxford is anything to go by! What has happened?????? It used to be great ?..
November 2023 by Bina Maldé
Love M&S stuff. Always reliable, so easy to change stuff, nice variety of items and fairly reasonable.
October 2023 by vickyclair
Came to Marks and Spencer for coffee, asked for our tea and tea cakes! They did not have any tea cakes, this happens frequently when going to their cafes. All they say is it?s not available on that day, but it happens frequently!!! I?ve complained for years about this, not having goats or soya milk in the cafe!! They sell it in the shop, so they do have it!!! When toast came it was warm to say the least!!! Also staff were rude, they seemed annoyed we even asked and asked why it happens a lot! We didn?t really get an answer! Also when trying to pay the lady was rude and told me I had to wait, but she was really abrupt!!! Made me feel like I was an inconvenience! If I spoke to my patients like that, I would be warned!!! When we walked to the tables not one was clean, we had sat down for about 10 minutes before they started to clear them!!! Inefficiency at its best!!!