February 2024 by Josh
A good selection of homewares, and DIY and gardening bits. The staff are really friendly and the only issue is that it's on the pricier side of things
February 2024 by Paul Stubbs
Great staff very helpful
February 2024 by Jade Knevett
I don?t normally leave Google reviews but the way that me and my mum were treated by one member of staff was appalling. We went to spend quite a significant amount of money on flooring for my new home and started loading packs of tile onto the trolley. We realised that there weren?t enough on the shop floor but when we looked at stock online there was more, my mum went to the shop assistant and asked very nicely where the others may be as online it states that they had enough stock, he rudely said their on the shop floor no indication of leaving the till (which had another member of staff on) to come help. I then went and spoke to the same assistant who was even more rude saying ?I told the other one their on the shop floor? which is entirely unprofessional. I then asked if they would all be in that specific place and he said yes. As we were going to the checkout with the stock that was available he didn?t even look to serve us it was only when a manager noticed and came over, he quickly told us that they did have the stock but it wasn?t accessible at the minute. He advised that we can click and collect, which is all the original assistant had to say! Ultimately he just pushed us out of the store saying he will ?deal with? the rude member of staff. I will not be coming back to the store and would suggest that others do the same much friendlier in b&q.
February 2024 by Christian Barrett
A DIY shed does what it says on the tin
January 2024 by Philip Bejon
Had a defective lightbulb which caused complications with a bedside lamp, the store manager was very helpful and after investigating replaced to the full cost of both. Excellent customer support which rescued the experience fully.
December 2023 by Martin Simpson
Slow service to buy tools as they are all locked away
December 2023 by Nick Gurdass
Good local diy store
December 2023 by Matt Vincent
Had a click and collect order and the lady at the desk wasn't very approachable. She seemed to be quite annoyed. She said my name on my order was wrong, I repeated my name then unclearly asked for my number in which I gave her my phone number unknowingly that she meant order number. I then proceeded to give the order number in which she then said the order was under my exact name which I had given her. I'm not sure what the confusion was and somewhat felt that I was in the wrong?????.
December 2023 by D B
It's a Homebase, just like any other. Picked up a Click&Collect Black Friday deal on our way back home to Cornwall. Staff were very helpful and friendly, one lady went out of their way to give advice on another item we were looking at.
October 2023 by John Hudson
I went twice for paint mixing and on both occasions they lacked stock and cards.
October 2023 by Freeda John
Love to visit all time for garden accessories and plants.
August 2023 by Richard
Overpriced, dark, in need of a really good clean and makeover, but if its all you've got you have to make do.
July 2023 by Rafaela Droog
Bad experiences (more than one) with rude staff. It seems they are not trained to provide a good service, unfortunately.
July 2023 by Josh Brewer
Brilliant customer service at Homebase Cowley from Ann, who went out of her way to help us, including helping us move a big olive tree into our car. Thank you for your help Ann, you are a star!
June 2023 by Kevin Crisp
Expensive, not the same as the original Homebase less stock.
