January 2024 by Google user
Looking for help with a particular Duvet cover. Isabella offered her assistance. She was bright cheerful and helpful and soon located what we required at another store and set up a delivery. First Class.
November 2023 by Maggie Beament
Like the store, plenty of choice but some items on shelves had no prices on them.No loo roll either in yhe toilets.Was a bit untidy in places.
November 2023 by Karen Marsh
Was really taken by surprise as the shop was very messy. But the worst thing we found I ordered a tuna cheese melt. We were asked if we wanted side salad. The tuna cheese melt had onion in it and it didn't say on the packet that there was onion in it. I can't eat onion pleased I looked inside before I started to eat it. I would have been quite ill if I had eaten it. The salad was just leaves and they were very limp and dry. All in all not a good visit.
October 2023 by Yulia Lenina
Awful customer click&collect service. Ordered the bedspread for click&collect with estimated delivery to store in 2-3 days. Waiting 10 days already without any chance to find out what?s going on with my order. I cannot call them - they simply do not have the telephone number on the website. The order tracking system on the website shows that ?the item was shipped? and nothing else. I cannot cancel the order because it?s ?being processed?. I will never use their service again.
October 2023 by Kaylie Rogers
My mother and I were accosted at the cash register by an older female employee who refused to let us finish paying after I signed the receipt for my mother as she was carrying many items and was on the phone with an uber driver who was waiting outside for us. The employee insisted on continuing to badger us about the illegality of what I had just done and the fines and criminal convictions that could occur. We nearly missed our uber at 9 PM in the pouring rain. I hate leaving bad reviews but that was definitely one of the worst customer experiences of my life.
October 2023 by shaun oremans
Very friendly and helpful staff good choice of stuff to look at . And they have a cafe if you fancy a break and a cuppa
October 2023 by One Girl Adventures
Love this place. Ordered an air fryer online and collected it in store. Accessible parking next to the entrance/exit
September 2023 by S B
OMG every time I go in I have to wait 20 mins or longer to pay. 6 members of staff today, 2 supervisors and not one noticed the poor two girls on the tills with 20 waiting customers. But at least a person said hello when I walked in !!! ?
August 2023 by Andrew Charman
Cheap and cheerful, you get want you pay for but forPlastic kitchen items it?s good
August 2023 by Jackie Heggs
Visited Dunelm, Oxford with my friend to buy some curtains. We found some that were discounted to an amazing £22. We did have to hem them to the correct length, but they looked really good quality when hung. There were lots of other choices available in a range of colours and patterns.
August 2023 by Aurelia Broadbent-White
I had the best customer service experience this morning when shopping with my mum at the Dunelm in Oxford. The lovely Montana helped us for nearly 2 hrs choosing curtains, blinds and accessories! She still had a smile on her face when we had finally finished shopping. Because of her great customer service skills and patience, we will definitely shop here again! ?
July 2023 by George Lynes
Great staff. Better selection of household goods than M&S
July 2023 by Alfie Kelly
I tried to return a faulty purchase here and the manager was really rude and told me tough luck. The manager rolled their eyes at me. I think they need some customer service training.
June 2023 by melanie jayne Bayliss
i went to the cafe it was 30mins wait for a toated sandwish and tea came out before the meal it was messy dury and
June 2023 by Chris Bartlett
We all love Dunelm. This one is huge. Helpful staff too. Large car park
