December 2023 by James Clayton
Above and beyond. Called in with a broken power button on my gaming laptop a week before Christmas. They picked it up on the Monday, called me on Tuesday to say the part would take a couple of weeks to arrive. Next day I get the call that they found the part sooner. Did a full keyboard replacement at a very reasonable price and had the computer back by Friday. Excellent communication throughout and I cannot recommend enough.
December 2023 by John Collier
My computer would not connect to my home wi-fi. Not being confident with technology, I took it to Computer Assistance, Oxford. where the problem was quickly assessed and I was shown what to do on my return home. It worked! Thank you
December 2023 by Andrew Hall
A warm welcome. Helpful and very knowledgeable staff. My machine requests were fully understood and I collected it a few days later. Brilliant. Thank you.
October 2023 by Norah Saad
Thank you so much. My SSD drive was completely damaged and missing important part of it . They managed to get my data back. Before going to them I called many data recovery companies and they told me there is no technology exists to solve your problem. Indeed computer assistance did with very good price. Very honest and helpful people. I really recommend them to you guys .
October 2023 by Sarah Beaver
Excellent, prompt and effective service. They quickly resolved my problem and were very helpful.
September 2023 by Michael Purches
Thank you Computer Assistance for your reply to Michael Purches. We seem to have hugely different recollections of the sequence of events. There were no outstanding issues with the original build; it worked fine and I was well pleased with it. Indeed before taking it away, I demonstrated to your Mr Jack/D its perfect handling of my atypical requirements. AND sang your praises long afterwards to anyone interested! I am NOT raising unresolved issues from that time, there were none. But it did fail a long time later: no fault of yours, a corrupted Windows update I'm told. Understandably I brought it back to you for treatment, and only THEN did issues arise. Your hitherto excellent service had transmogrified from Dr Jekyll into Mr Hyde! In glaring contrast to my first experience, never could I ascertain the state of play, nor discuss anything technical: only get a parrot saying "it's not ready yet". And you sure did NOT complete the job: After three weeks of that, on the eve of your Xmas-to-January shutdown, with the prospect of nothing better to come, I demanded the return of my property as found. Your engineer is manifestly good; it's your customer interface that's gone to pot. You need another Jack/D, who was attentive and effective, and their combined efforts outstanding, M.
August 2023 by Nick Bell
I cannot recommend Computer Assistance enough. I have used them for several years and I find all the staff really friendly, helpful and very knowledgeable. Today I had a problem with potential hacking in my laptop. Following a phonecall, I was able to come in immediately for them to look at the potential problem which they diagnosed and sorted rapidly and efficiently. Best wishes, and thank you, especially Peter.
August 2023 by Michael P.
Were brilliant. Had good engineer paired with good front-of-house man (Jack), who discussed the problem, returned telephone messages, replied to e-mails, nothing too much trouble. Built me a special, oddball machine. After 18 months that failed, NOT their fault, Windows update screwed it up. So naturally I went back to them for help. Ye Gods have they changed! With Jack, gone you just get fobbed off with "it's not ready yet" and "engineer's not picking up" week after week after week. Eventually I had to demand my property back and cut my losses.Michael/P.
July 2023 by Bob Bobson
I was missing components for my old graphics card, and they quickly replaced them free of charge.Five stars!
July 2023 by paige - ?aerie
I brought my gaming PC here due to liquid damage, The staff are lovely and very efficient. I got the damaged part replaced and fitted. My PC has been fixed and works perfectly. I would definitely recommend them to anyone. Thank you so much again ??
July 2023 by Augusta Martinelli Miranda
I am always welcome! Fantastic service, nice price, I recommend!
June 2023 by Lisa 1969
I went in to ask for assistance with my Hotmail account. They were incredibly helpful and friendly, in helping resolve the problem. I had 2 of the staff working on sorting out the problem.And they did not charge me for their time. I really appreciate there help and would highly recommend them. Thanks for your help Computer Assistance!
June 2023 by CleanTheDust ?Max? Cleaning Services
Excellent customer service, they are happy to help with the smallest enquiries. If you need help related to computer this is the place to go.
May 2023 by Paul Clark
Computer Assistance were very helpful with my pcb repair and took the time to go through everything with me in detail with great technical knowledge. An excellent service would definately recommend.
May 2023 by Elizabeth Forrester
The assistant was very attentive and knowledgeable as helpful. I have experienced the polite and we'll informed approach previously. I would recommend them.
