January 2024 by Jonathan Manley
Prompt service and referral to hospital
January 2024 by john coyle
I had a very positive experience at Summertown.All of the staff were welcoming and helpful throughout.I was very impressed by Priya Handa, my optometrist. She was so friendly and professional, was at pains to ensure I understood everything and had a delightful ?bedside manner?. I had full confidence in her.She and Jan Hartley followed up immediately and got me an urgent referral to the Eye Hospital, for which I am very grateful indeed.
January 2024 by Steven Fairhurst Jones
The staff were all very welcoming on arrival. Although I arrived 10 mins early I was taken to start the sight test immediately, and was cared for very well throughout. The purpose and nature of each part of the test was explained clearly and I was made comfortable in some of the more intrusive parts of the examination. Having completed the test, staff spent a long time with me helping to choose my new glasses and advising me on options for lenses, tinting etc.. On two occasions staff gave me options which they fairly advised were "if you want to" rather than trying to push a sale on me, which I was very reassured by.
December 2023 by Don Mower
Very good.
December 2023 by Pamela Stanworth
We have used these guys for years for glasses and lenses and testing. Always great to deal with, efficient and offering up to date service. They not only have a great range of good-looking frames but they give good help and advice on frames that really suit you.
December 2023 by Pauline Butt
All the staff were helpful and pleasant. Both optometrist who did the eye test and the optometrist who did the contact lens check were patient to explain things.
December 2023 by Giuseppe S.
All went very well: staff polite and professional, punctuality, cleanliness. A most pleasant experience.
November 2023 by james devine
The staff were all friendly and efficient. They took the time to listen and also explained what was taking place. Its the time taken with customers that's important to customer service.
August 2023 by Laura Taylor
Great selection of glasses frames in a range of styles and sizes. I have a small face and often struggle to get fashionable glasses that are the correct fit/size. It?s nice to see so many options. : )
August 2023 by Annette Johnston
Tried to phone to cancel my appointment so someone else would be able to make use of it, but I am unable to get through to Oxford no one will answer the phone.
July 2023 by JuLuFu
Poor service. Cancelled my appointment without letting me know so I turned up for no reason. Avoid.
November 2022 by Clare Dines
Terrible customer service.
October 2022 by Diane Duvnjak
I had the most horrible sevice in Boots Summertown/ Oxford. I would not even give one star for this branch of Boots Optician.I had a bad fitted glasses that I had to keep going back at least dozens time to adjust it, than I decided to return/exchange the glasses as it was becoming a burden every day. Even though I was within my 30 days period( collected 11-08-22 , attempted to return/exchange 10-09-22) , Claire, the optician lied to me constantly that I was in fact not within 30 days period. I have trusted her calculations and then I found out she lied to me when I asked her few times to tell me exact days.She was really rude, when I ask for a contact number , she claimed she is the ultimate authority and even though I raise it to owner of the franchise, it would still come to her and she would reject it again. They had horrible attitude and zero respect for consumer. I WOULD NOT EVER USE THIS OPTICIAN for even buying a rubbish bin. There is another boot optician in Boots oxford city centre, they provide better services and it is only 10 min by bus from Summertown (which this branch locates)ABSOLUTELY HORRIBLE HORRIBLE SERVICE
July 2022 by Susan Johnston
I went to collect reading glasses today.Pleasant girl 'Kiren' at Oxford city branch.
June 2022 by Sean McPhilemy
I was highly impressed by the service I received at Boots in Summertown. A careful assessment of my vision, advice on choice of glasses and then fitting them for use. Verdict: professional, friendly and reassuring.
