March 2024 by Robyn Babb
Amazing service from Melanie Thomas today! She was so helpful!
February 2024 by Nikki
Not the first time hardly anything available from the cafe menu I don?t know why I keep going back. Last visit my jacket potato was cold and multiple options on menu not available and this time no soup or children?s Percy/Colin drinks considering it was half term. On asking for an allergen menu I was informed they check their handset so I would have to ask for them to check each item I was thinking of having impractical when holding up a queue. I follow M&S on instagram and they make cafe food/ experience look a dream sadly not at this store. Cafe not up to scratch which is disappointing as it has the potential to be great if it was only run better! I won?t be going back given it too many chances now and let down every time. I took my business to Waitrose cafe instead when I left on my last visit.
February 2024 by Tony Royce
Second time turning up at the cafe and they do not have everything on offer on the menu, particularly what we wanted. It?s half term week and they do not have the children?s drinks and no soup offering whatsoever. Once again we have had to go somewhere else for lunch.
February 2024 by Di Kennard
No cheese in the cafe, I mean nooooo cheese! Totally baffling not had any since new yearYes you read it right no cheese
February 2024 by Clare Banks
Tried to order food, one person on and the queue massive - finally got to be served to be told they had run out of chips?? Given the foodhall is downstairs I have no idea how that can even happen!
February 2024 by Iris
I purchased a £25 jumper today at m&s Banbury with a £50 gift card, it had £25 remaining credit that wasn't handed back to me, I had to ask the staff member for my card back, the remaining total was on my receipt, and when I've purchased this way before the staff always say how much is remaining on the card, or ask shall I bin it for you when the amount is spent, perhaps it was an accident perhaps not and more training is needed, if m&s read this I have tried email and ringing to complain, with no help whatsoever, hence my review here to warn other customers, this card was a gift from my employer to say thank you to staff, they do this regularly every year from service users wanting to thank staff, spending many thousands on m&s gift cards I should imagine would be a big loss if this stopped in future.
December 2023 by Chris Smith
The food was good and the staff were very helpful. Just frustrating that the food took 45mins to arrive.
December 2023 by Karen Kinsella
Made the decision to go to the M & S cafe instead of the services at Warwick, thinking it would be a nicer environment and better quality food etc. waited about 40 minutes. Food was very disappointing. I think the ciabatta had been under a warmer so long it was like concrete. My chips were stone cold yet the ones on my hubbies plate were warm. Very poor service, very poor food. The lady on the till was far from friendly. Will not make same mistake again.
December 2023 by Lucy
Had a tasty Big Breakfast at M&S Cafe today. Lovely staff, great view, thanks :)
December 2023 by Mark Price
Most underrated store nowadays. Clothing dept is excellent in choice , styles & cost. Like to say had a nice breakfast & couldn?t help but how pleasant all the staff were , on tills , and lady who brought my breakfast all coping very well in a busy period. Thank you & Merry Christmas
November 2023 by sarah w
Normally my friend and I love our visits to the M&S cafe. However, today we went in the hopes of having a toastie with gravy with some gingerbread frappes. However, there was no gravy or toasties. We had already ordered our toasties and the order went through and we started waiting, only for them to tell us they had ran out. The station was also severely understaffed, and the staff there seemed clueless. They struggled to do a refund leading to us being given cash instead. We waited for the gingerbread frappes anyway and they were simply horrible. Very artificial. Just an overall waste of time and money.
November 2023 by Stephen
30 minutes in the suit department. No staff to offer help. No stock in store of normal sizes and told to order online. No wonder store retail is dying, you stopped trying....
November 2023 by Lillian R
Ordered the breakfast and a pot of tea. When the breakfast arrived the bacon was extremely salty and over cooked, the sausages were dry and over cooked, toast was barely warm as we're the baked beans. I was extremely disappointed at a cost of £11.45 in total, what a waste of money. Will never have breakfast again.
November 2023 by Lynn Sibley
Food hall. Service slow. 1 till operator can't make coffee so the other one does a disappearing act. Jacket potatoes cold couldn't reheat!!
October 2023 by Susan Delvalle
Went to m and s cafe today with hubby, both had full cooked breakfast, but never again. Eggs were stone cold, the rest of the items were like warm. Best things was the toast and cup of tea.