March 2024 by Halima Satti
Left the store feeling discriminated against by staff member on the till.Popped in to pick up a few bits (poly filler, scraper, sealant, paint, sandpaper, toilet seat, spanner). When I got to the till, the staff member asked who would be paying to which I replied myself. He then asked if I had any ID - I did not and he refused to sell me the scraper. I told him that I'm thirty years old - it was clear he had already made up his mind. Point blank, he refused to reassess and refused to sell the scraper.I would like to add that I am a very average healthy 30 year old woman of colour. He would have noticed that I have faint crows eyes and smile lines if he actually looked at me. The staff member clearly lacked reasoning and critical thinking - I had no reason to lie about my age, it was clear from the items I was purchasing that I was touching up my walls. What exactly were the red flags to not reassess and how exactly was he so confident after only briefly glancing at me??This staff member could do with training on diversity and how adults of different ethnicities might look. Either he was actively discriminating against me or he had no idea what an adult woman of colour looks like.I'm not sure what training could be provided to teach the staff member to critically look at a situation as a whole before wholly refusing to sell something. Very upset by the service of that particular individual - his decision was not logical or reasonable.I went next door to the tool shop and the staff there had no issue serving me and I got the scraper at a better price compared to B&Q.I'd like to add that the other staff in the store were fantastic and very helpful. I had been to the SAME store the previous day to buy a lino cutter (extra blades included) and the staff at the till served me promptly with no issues and without asking me for ID.
February 2024 by Jeanette Merison
Exceptional service had an issue with an online order and my issue was sorted out with great customer service. Thank you
November 2023 by Ovidiu Gabriel
Really helpfully ?
October 2023 by John Bromwich
A man called Ash helped me at the weekend. What my Nan would have called 'good old fashioned customer service'. I was very grateful. Thank you and keep up the good work.
September 2023 by Olivia Cunningham
Love this shop quick and easy ordered a click and collect was ready within 15 mins
September 2023 by Claire Spenc
Well stocked and helpful staff
September 2023 by Kevin Wild
Good parking, service good, not many deals to be had.
August 2023 by Jono Birdsall
I wanted some steel or aluminium mesh (fly screen) but they don't stock that.
August 2023 by Ben
I'm no expert, but for my money this is one of the best places in Banbury to buy shelving brackets. Also, the array of screws on offer has to be seen to be believed. I've never been to Screwfix, though. That might be even more impressive!
August 2023 by Nick Rawson
Cutting service not available...no website warning...wasted trip.
August 2023 by Adam Bridges
Excellent customer service, returns no problem, which is good as I often make mistakes
July 2023 by Vendula Schonfeldova
Huge thanks to Tim (Banbury Store, OX16), who was extremely helpful today with my paint/colour match inquiry. He was very knowledgeable, gave me some good advice, and went just the extra mile. He showed me other items (primer, paint samples, wood filler, etc) to complete my project. He listened, nothing, no additional questions (and I had many) were any trouble for him - He answered them all and spent enough time with me to get through it all. Thank you Tim, you've been extremely helpful today! Well done!
June 2023 by Lana Nardini
Staff here were so helpful and plant selection is great!
June 2023 by Andrea Ellis
Would be helpful if you're having a sale that the correct price come up on the till
May 2023 by Caleb Stanger
Me and my partner visited the store in banbury yesterday and was helped by an employee named Aron, he was super helpful, recommended products for our project, was super polite and his customer service was AMAZING !!
