November 2023 by Celia Cheeseman
We have had great friendly , kind and helpful service on two occasions. Frank and Mark came a few months ago, and today Will, and Frank again visited us.I can't speak highly enough of their efficiency and kindness.
November 2023 by Wendy Gooding
Very happy with our beautiful new sofas from Lee Longlands. From choosing what we wanted to delivery was eight weeks and customer service was great with constant contact with us. The two lads that delivered the sofas,Charlie and Adam were absolutely brilliant, even to the point of removing their shoes every time they walked in from outside even though I had said not to worry, they were very helpful with setting up the sofas and removed all the packing, very polite and professional.
October 2023 by Natalia Kokla
We recently had an exceptional customer experience at this store! Julia, who assisted us, went above and beyond to understand our needs and recommended the perfect kitchen table with two benches. The level of support and expertise she provided was outstanding.To top it off, Charlie and Frank flawlessly delivered our furniture, displaying the same high level of professionalism and helpfulness.The quality of the furniture and home decoration items in this place is truly remarkable.We are thoroughly impressed with the entire process and highly recommend this store for their outstanding customer service and top-notch products.
October 2023 by Gill Kay
Amazing staff fabulous choice of furniture. Ordered our sofa with the very helpful Julia.Looking forward to receiving it.
October 2023 by Carol Bradley
Excellent customer service 2 very nice guysCharlie and Frank
May 2023 by Helen Bailey
Disgusted with this company. We purchased their Annabella sofa, after waiting ages for it, it was clear within a few weeks that there was a manufacturer fault with it as the legs were all different lengths. After 6 months we eventually got a replacement and this within a month started to sag even though the description says "Seats with no sag spring", by four months this sofa was unbearably uncomfortable. Even more so for me with Psoriatic arthritis and Fibromyalgia. We obviously knew from the previous sofa we'd had for 6 months that this wear wasn't usual. So after complaining we eventually got someone out who has said this wear is usual so they are refusing to help. How can a £3k sofa be sagging to the point of being able to feel the wood frame normal and within months. Especially as I said it didn't happen on the one before. Disgusting customer service and I will avoiding them like the plague and advise others to do the same.
February 2023 by Jeannette Watkins
What an amazing salesman Simon Crossland and Ben and his colleague who was an amazing carpet fitter also Alan,Rich and Connor who delivered my settee and chairs very efficient and polite/ friendly and happy. Lee Longlands should be proud to have these type of people working for them.
February 2023 by robert cleary
Furniture nice. Sales person jumped on us as we walked through the door, desperate to make a sale I guess, just a bit too much.
December 2022 by Pat Jones
Poor service. Worst furniture I have ever purchased. Quality is so poor. Please do not waste your money. Staff are only there for commission they just want a quick a sale.
December 2022 by Ollie Brown
Wonder selection with very personable staff that gave us the right amount of attention, not pushy like other places.
October 2022 by sue Glover
Disappointed with visit, This store used to have a high quality standard reputation but evaluating products as we walked around versus the cost was very disappointing. We didn't purchase anything but needed a full bedroom range and lounge furniture. One member of staff was helpful advising us to follow a particular flow around the store, another asked a couple of times if we needed help...which we didn't.I wouldn't visit another Lee Longlands again.
May 2022 by H B
The delivery guys were excellent. They were very helpful and took care when carrying the bed upstairs and assembling it.
April 2022 by MellaT TravlleR
The store was inviting, interesting and welcoming to visitors. The displays were smart and thought through with good accessories to support the displays and make them attractive as an add on. The store is upmarket and well presented with some prominent brands which attract and entice consumers. The store disciplines were good and the staff attentive. ?
April 2022 by Nigel Millward
Bought a new Sofa and 2 chairs from Lee Longlands. Mark at Abingdon was very patient and over several visits narrowed down my requirements and eventually I settled on the Viceroy.I was kept informed throughout the order and delivery service and was really impressed that note was taken of my shift patterns, avoiding disturbed sleep. On the delivery day I was phoned at 8.30am (just before turning in after night shift), as agreed and advised delivery would be within a two hour of 1300-1500. Richard and Alan arrived at 1300 and were very polite and courteous. They showed me how the Sofa fitted together, how to operate it and ensured I was happy with everything.Great teamwork from everyone at Lee Longlands and a big thank you to all
March 2022 by Gemma Jones
Purchased a sofa set from here and it?s possibly the worst purchase I have ever made. Very expensive for terrible quality. You cannot sit on the sofa to watch a film without feeling very uncomfortable, AND I paid to ?upgrade? to foam seats!!! Absolute rip off and regret this purchase daily.
