February 2024 by stuart fry
Had a bad experience with argos went and bought a 60in television and delivery service for Sunday 25th February .11am Sunday received a text from argos to say their was an issue and cancelled my delivery and would refund my money back in 5 working days, so I went back to argos to find out why, after some time on the phone one of the staff said i need to reorder so after paying them again i was given a delivery time between 6 and 10.pm. Sunday 7pm I got a text saying that my order had been dispatched, and would be with me between 8 and 10.pm got another text at 9pm saying that my order had been cancelled,so Sunday i spent most of the day waiting for a delivery that i don't have and waiting for twice as much money to be refunded, i know i will get the money back .but if that's the way argos do business, they won't get mine anymore. very disappointing
February 2024 by Keasar Saghir
Tried to return an item today within the 30 day period, item in packaging, unused and with receipt. Unfortunately for me it was Dave the 'manager'. Dave immediately accused me of lying and that the item was used because it had a finger print on it... while holding it in his hands (that was your print Dave). When I pointed out that the tags were still on the item, he then accused me of putting them back on the item. Maybe this is something he would do, but I don't have the time to deceive or lie.He then proceeded to lie to me and say that my item, a fitness watch is excluded from returns like Jewelery. I check with Argos customer service who confirmed this wasn't true.Dave is not competent to be a manager. Check other reviews of similar poor experiences. You have now lost a long standing customer.
November 2023 by Maria walters
DAN was really helpful today with a product I wanted. It wasn't available so he arrange for me to collect from another store . Great customer service ?
July 2023 by Alex Past
If I could give zero I would give zero stars. I will never buy from this shop ever again. From any Argos to be specific. They just want to take money from you by selling faulty items and when they break even if they are still on guarantee they will do everything for your item to not be fixed or replaced. Such a shame on my guarantee card it clearly states that items should be refunded or repaired free of charge. Why Ive been offered then to have it replaced only if I pay 6 pounds on top? You literally breached our contract. This shop need some law suit against them. If anyone want to join a law suit please comment below.
June 2023 by Cipri Lup
Worst customer service ever.Can get so hard to them and once you get it they just hang up.Update.Just bought a mobile Air condition which suppose to be delivered today .They?re driver and transport department are so unprofessional.They couldn?t manage to deliver the parcel even though our shop is located in city centre and is easily accessible.For the potential customer: don?t rely on they?re delivery option if you need the product ASAP.
January 2023 by Safaria Akhtar
My experience today at this Argos Castle Boulevard (Inside Sainsbury's) Nottingham was absolutely appalling and disgraceful. I purchased a vacuum cleaner recently, the quality of suction and other issues was poor. Under The Consumer Rights Act it means any products purchased must be of satisfactory quality, fit for purpose and as described. Instead I was being challenged and my rights were infringed, as I was informed they will not refund, nor replace the item and only option was for me to contact the manufacture! or they will take the item and I will have to waite till a diagnostic by manufacturer. I was informed by both Drew the staff member and Dave the Manager.I was repeatedly being told by the staff member Drew and Store Manager Dave to contact the manufacture and that's all they will offer as a service. Despite having a valid receipt. Both staff representing Argos were dismissive and not willing to listen. I challenged both staff about my contract and their responsibility as a retailer, its not for me to approach the manufacturer, they refuted. Saying it was my job!Despite the item being under guarantee and warranty. Apparently this does not apply to vacuum cleaners! what utter nonsense. The manager Dave was insisting the item is not their responsibility, its down to the manufacturer. In addition when I asked for a replacement he said no replacement offered as its not deemed as a essential item.Staff had fobbed me off, I've never come across this level of unprofessionalism and disgraceful customer service before, usually the team are really helpful and kind, this time felt humiliated considering they were adamant in their opinion and I felt as a women they were asserting their authority and position of power to supress me. I had no choice but to leave the store, but was not going to be fobbed off, eventually ended up getting the refund!, as a consumer I would not rush to Argos for electrical items "check the small print" apparently I was meant to read this after my sales purchase item, clearly not informed prior to purchase that I have to contact the manufacturer of any issues even if something has a warranty and guarantee. This is how they fob off their customers and behave after sales.I asked to log my complaint at store and was told go online, I explained to the manager I have a choice to log my complaint via phone, in person and online, he said write a letter to us. I explained the way in which the staff member spoke to me was not courteous it was standoffish from the offset, no smile just grumpy and unpleasant. The manager did not respond at all to this, dismissing it completely.Absolutely appalling and overall poor level of Argos store experience.
January 2023 by James Williams
Just been refused a refund on a product I purchased AN HOUR AGO that does NOT WORK. Horrid rude lady at the till dismissed me as soon as I said the word return - manager thinks he?s something special. DO NOT SHOP HERE
December 2022 by VViktoria¿ VVicky
Argos isn't worth any money. It might be good to hear that u have around a half year to pay back, but I got two phones from there. Both of them stopped working very quickly. The first one was fine couple of weeks, I took care of it because I knew I had to pay for it. Suddenly after couple of weeks it just stop charging. I didn't give up, I just went to the place where they're fixing phones, I paid £35 to fix it.Well, after one week it starts all over again. The second phone I got. Everything was fine, till I left it in the garden for exactly 3 minutes. When I back I saw the black screen, and the phone never turned on again. Now I start thinking that those ,,new phones" are really the refurbished ones. And that's their secret.
December 2022 by Josh Evans
We ordered a washing machine but you failed to deliver it,we now have to wait another week,in the meantime I have to go to work at Sainsbury's in jeans, great customer service
October 2022 by Liam
Store assistant no idea what to do, store manager rude and lazy didn?t want to do anything to help and uses store return policy against customers. Avoid!
September 2022 by Jamie Cross
Great customer service. I took back a DVD drive as it was faulty, and had a 2 year manufacturer warranty, and was 19 months old. I did not have the original receipt, only credit card statement. I expected them to tell me to contact the manufacturer, but they traced the purchase on the system from the purchase date, then just swapped it for a new one. Very happy!
September 2022 by ??
I came to Argos today to change the pressure cooker and they didn't give me a replacement. Our time to buy the pressure cooker has not expired. They called me again to send me. I don't understand what they do when they open the door. He helped me to call and he didn't want us to call ourselves, so please don't buy from this Argos, this garbage service.
August 2022 by Miss Sarah Rose supronas
This Argos is Excellent store to go to the staff can help you with any thing when you want something to get the items are a brilliant prices the staff can get your items delivered to any when of times I give this Argos 9 out of 10 stars excellent fantastic store I'm giving reviews 9 out of 9 star's and 10 out of 10 star's and 5 out of 5 star's Excellent and brilliant and Amazing and fantastic Nottingham Lower parliament Street Argos store and the mshine is very very very helpful when searching and choosing my very items everyone should go to this Nottingham Lower parliament Street Argos shopping what you need the most. And ask any questions.
July 2022 by Anon Jones
I suspect the manager of this store cancels orders of items with limited quantites and lower than usual price so he can buy for himself. Very unprofessional and dishonest. Should be sacked.
July 2022 by Louise Ashman
My experience at Argos was great but Sainsburys at the check out at the front of the till I was totally ignored working on her own just moved to other till started serving someone else felt totally ignored only me ended up at the back of the queue to put my lottery on maybe it?s me jaut be ignored
