February 2024 by Dawn Bramley
Yesterday I tried to enter this store with my son, so he can spend some of his Christmas money. But because I have a service dog, the manager kicked me out. My dog was wearing it Service dog leash, and I had my ESA (Emotional support Animal) ID card with me. But the manager said they didn't matter. My son had to be dragged out without his toy, and I am disgusted at the level of discrimination I resived. I don't recommend this store if you have a disability at all. It's not worth the upset.
February 2024 by Steve Williams
Seems customer service has gone significantly lately looking at the recent reviews. New manager? I bought a keyboard as a Christmas present when we opened it on of the keys had broken. We took it back, it was obvious it was from smyths, obvious it had never been used and was broken but they point blank refused to exchange it because we had no receipt. I really it is a common policy but also most shops are happy to replace in this circumstances. A receipt is only required to prove purchase and we had a bank statement to prove it. Very disappointed by not just the policy but the rude attitude.
February 2024 by Mia Bavester
Very unhappy with the customer service, i took my items to the till and the worker said absolutely nothing to me and the only time she did was when I asked for my total, she then proceeded to roll her eyes when I told her that I had gift cards to use, she was overall very unhelpful and very rude
February 2024 by lisa morrell
It's only 1 star because you can't choose zero! After visiting this evening with my daughter & 14 month old grandson I can honestly say we will not be rushing back to spend money in this awful place! I thought toy shops were supposed to be fun and exciting not full of teenage staff that have a bad attitude. If the manager is who I think he is then he has a big mouth and shouts down the shop to/at his staff which is very unprofessional. We were barged out of the way by 2 male staff members that looked like they were either rushing on a break or to finish for the day, but should really be careful about what they are saying whilst on the shop floor as using the 'F' word around children may not be appreciated by parents and as for the young lady that served us she really needs to find another job that she enjoys. Not once did she say hi, can I help you, is that everything, let alone any small talk (you know basic customer service!) It was that bad that I had to ask her how much we needed to pay as she just stood there looking gormless at us like we should have known. If I were you I wouldn't bother wasting your time or money in this place. I really miss Toy's R Us, at least they were polite!
December 2023 by Sharene Stevens
The staff in this store really need to learn some customer service! Prices were not correct on an item I purchased so I spoke to a lady on the customer service desk, she was rude and ignorant! She passed my query to the manager who decided to dismiss my query and walk off! I asked the lady to ask him to come back so I could discuss this further but instead she told me to go find him! I had to walk around the store to find him and what a waste of my time, he said ?prices can get mixed up this time of year? he didn?t apologise and just walked away! Will never return to this store again!!
November 2023 by Catherine Allsopp
Trying to purchase a car seat for a very special little boy, couldn't find anyone, when I did ,she was more concerned about breaking her nails, she fetched her boss who I personally found to be rude and obnoxious, he made me feel so small, I will never be setting foot in this store again, I'm sure little old me will have no impact on sales or profits but this is my review and I'm fuming
November 2023 by Shaye Doyle
I normally do enjoy coming to this toy store, but today I have never been so annoyed at how the manager spoke to myself and my little boy about reading a book!He said to me ?You can?t put used books back!? And waked off!!then from my point of view Don?t have the books out on display!I had a trolley load of toys, but these were left as I?m not supporting a business that makes you feel terrible about looking and reading a book???
October 2023 by Danny Iwan
Me and my 5 year old daughter love this shop and often visit even if we don't particularly need to buy anything.Smyths toys superstores have a massive selection of games, toys and activities that cater for big and little kids.There is plenty to see and buy in this shop.
October 2023 by Fyre Foxy
horrendous staff. i went in with my daughter and her 2 friends and my 3 year old son. they went to another isle but i was watching them. they got a toy out to look at it for my son, they put it down and played with it to make sure it was alright for him. staff came up and told them that they were messing about. they then put it back and went to another isle. the manager then told them to get out with a rude and awful manner. my daughter also bought something before that? never going there ever again.
October 2023 by xoxofreya roome
TERRIBLE SERVICE, yesterday I went in with my 2 daughters as it was their birthday and i said they could pick any toy, they went off into another isle why I was in the other, picking something out for my nephews birthday who?s is next week, a worker then came up to them and stated ?Are you two alone, because if you?re messing about you?ll have to get out.? They then listened to the women and put the toys back but proceeded to look at toys, they went into the other isle where the dolls were. A guard then came up to them and shouted at them ?GET OUT NOW.? I could hear this happen from the other isle, I then went to walk towards the guard who was walking my kid out and said ?there my kids can you leave them alone.? He then started talking back with attitude saying ?I don?t care now can you get out Aswell .? I then walked out and seen the guard laughing like he was proud that he ruined two kid?s birthday.DON?T BUY FROM HERE.
September 2023 by Lee (Eat_LEEad)
Parking can be a bit hectic but it's a good place to go to look at / buy toys
September 2023 by check it sisters
one employee turned me and my 5 friends out all because we were a ?group of lads? as if we were going to cause trouble in a pikachu hat and playstation jumper. We just wanted to look at lego and i just wanted to buy football cards for my little brother.
August 2023 by Emily
Ordered a £40 Lego set online for collection for my nephew?s birthday. Went to pick up and was handed a dented beaten up box. Staff were not interested in resolving despite me clearly saying it was a gift.
August 2023 by Lisa Keeton
Horrendous service. Grunts and moans from staff only. My little boy had saved for a year for a trampoline, he was so excited to tell everyone. The "host" on the way in after my son told him excitedly, was.....right. No smile nothing.He took his money to the till for the women to not even look up. Then said she may not accept his money because there was £30 in £1 £0.50 from his piggy bank. What should have been a great day for my son, left him in tears. It was 9am with no other shoppers so it isn't like they didn't have the time.@Smyths hire better people!!! Maybe ones that actually like children!!!
July 2023 by john sparten
I've been using Smyth's for a few years now since my daughter was born. The store in Mansfield has a vast array of toys for children of all ages. Decent parking facilities at the retail park where the store is located. Most of the staff are friendly and helpful, some can appear to be inconvenienced when approached. The store manager Wayne whilst an unorthodox character is a very professional and knowledgeable person who will assist if needed.