March 2024 by Naomi Peachey
I visited one of your stores today and was extremely disappointed with the experience. I went to ask for some support with fitting a personalised number plate that my children had made for me for Christmas. I was advised that because Halfords hadn?t made the plate, they couldn?t fit it. I accepted this as it?s your policy. I then asked if I could purchase a licence plate holder. I was told yes. I asked if a fitting service was offered for this and was advised yes it could be fitted for me.Another sales assistant then leaned over and said no one would fit it for me because no one had time and the job would take a few hours to complete.I find it very hard to believe that unscrewing 4 screws, even with the slowest hands, fitting the cover to already pre-drilled holes and putting the original number plate back into said holder would take a ?few hours? to complete, especially when there are sales colleagues standing around doing nothing.I was both shocked and disappointed to say the least and certainly wouldn?t go to another Halfords store if I have any further motoring needs
March 2024 by Adam King
Very efficient and quick service to fit brake light , would definitely use Halfords again
February 2024 by Janet Marsden
Brilliant & friendly service
February 2024 by Christine Dornan
I was treated well and your assistant was very helpful.He changed a wiper blade for me in a matter of minutes.Great service
February 2024 by Susan McCafferty
Pleasant and very efficient transaction
February 2024 by allan large
Very helpful staff
December 2023 by Kylie Clarke
Great bikes for my twin boys Xmas present! & lovely helpful member of staff, was working by himself at busy times & still took the time to help me downstairs with the bikes ?
December 2023 by Chloe Palfreeman
I pre booked my appointment with the team yesterday to get my front dipped headlight changed. I arrived shortly before my appointment and the we fit team were still working on the previous car. It took over 20 minutes to actually start any work on our car and at this point a young cashier started the work. He very clearly wasn?t confident in what he was doing and the older gentleman offered little to no help. When the previous customer was finished rather than moving over to complete the work on my car which needed doing he proceeded to work on another vehicle. The 15 minute appointment as advertised took over 1 hour 15 stood in the freezing cold at which point the bulb was successfully fitted. I can?t say a bad word about the young man who did the bulb change how get the whole process was awful.I would think twice before booking in with this team.
December 2023 by Brian Wells
Excellent customer service provided by two knowledgeable and customer focused assistants
November 2023 by Anthony Blackburn
The product was cheaper than elsewhere the fitting was carried out on time and was done to a professional standard
October 2023 by steve attenborough
Bought a trolly jack kit and with a discount code it was a good buy. However staff were very unprofessional slating another staff member and swearing. Put the heavy box on the counter and said there you go mate as I looked at the box stating 2 man lift then carried on chatting to his colleague.Poor service
October 2023 by Gemma Dagher
I went in to get a rear break light bulb changed was told leave it with us 20 30 mins. So I went back after 45 mins giving a little extra time. Guy on till didn't know what was going on said just take car as he didn't know what I was paying for. Got to my car nothing done. Goes back in oh my colleague said we don't have your bulb. Shocking service not even an apology. Afternoon wasted. I then had to drive round trying to get beak light done. Fuming.
October 2023 by J B
Last week I took one of my bikes for a Health Check - main problem was noisy disc brakes and derailleur adjustment. They did both quickly. I took the bike out but the gears needed another tweek. They did it immediately and without any problems. It was then brilliant. So I took my other bike (similar mbike Cube) for just the gears. Drew (again) checked it over and immediately realised the chain was on incorrectly (straight from the manufacturers!) he fixed it and we had a couple of goes to get the gears set. Absolutely brilliant. All done and fantastic. This chap (and the other one who's name I didn't get) are brilliant. So considerate and great on customer service. They know their stuff and I highly recommend them. Thank you very much.
October 2023 by Andrew moffatt
Needed wiper blades got the correct one within minutes and not that expensive either fitting service 5 pounds I didn't need the service but its good especially if your not capable or if its a head lamp and difficult to fit
October 2023 by debbie scott francis
Great service young men working in there so friendly they gave great advice and very helpful.. great service