January 2024 by Abi Viji
Wide varieties and good location
January 2024 by Alexander Hylton Parker
I love this shops variety of furniture and household items. There's so many ideas they give you to make your house aesthetically pleasing. Their cafe is lovely and overlooks the car park. During busy periods you can watch the road rage from the cafe while sipping a latte. This Christmas eve, I watched people fighting in the car park, really getting aggressive, while I safely ate a festive mince pie, and contemplated buying a bean bag or a new none stick frying pan. I ended up buying scented candles which has brought by house an ambiance of joy with lemon and vanilla.
December 2023 by Lisa Smith
Got some bargains today, couldn't believe the discounts on some of their goods, especially the Hogwarts bits.
December 2023 by Richard Champion
It?s rare to come across such unprofessionalism. My wife and I took back some pillow cases to exchange, and because I forgot I had had the receipt emailed to me I was subsequently unable to produce it. I come from a time when emailing receipts just didn?t happen and got confused.Having received excellent customer service the previous week from the Maidstone branch, I was appalled at the lack of empathy from the manageress. Has she mentioned an emailed receipt it would have reminded me and I would have been able to produce it.Instead, I found the her to be so abrupt, and I just wanted to get rid of the pillowcases so I left them there frustrated at how unhelpful the she was. Definitely not what I would expect from somebody in her position.
November 2023 by Calllum Robinson
Horrendous experience in the Cramlington store today. The elderly persons behind the till have zero Common sense and tried to ID me for a cutlery set (with no sharp knives) . This wouldn't be an issue if I was a teenager or even in my 20's but I'm in my 30's and I have a trolley full of Rugs, pots, pans, mugs, cushions and other household items. Unfortunately I won't be spending any money in Dunelm from now on.
November 2023 by Rose Cook
Grumpy check out woman.whos counting down to her retirement . Hardly anyone on the shop floor to help find curtains . Apart from that curtains are very good quality
November 2023 by David Woods
I like Dunelm, good prices, haven't met a difficult staff member yet, cafes good value.
October 2023 by Lesley Scott
Good quality products. And helpful staff.
October 2023 by Dorothy Thompson
Just had a quick look nothing I wanted today.
October 2023 by Denise Fletcher
Dunelm should staff in customer relations. I had two visits through the till, one return, the other exchange. I don?t think both staff members had please or thank you in their vocabulary.
October 2023 by Brian Tiplady
Staff were a bit lack luster when the customer pointed out that that cleaning utensils were wrongly priced & all the reply was "the £2 item was put on the £1.40 stand by mistake. In the end we were refunded the difference but don't think the staff could be bothered to check as my sister took a photo of the stand to prove it. Don't think I will be shopping there again.
October 2023 by SIMON KEAY
We like all the Dunelm stores we've visited so far the cafe in the Cramlington store is on a par with the Team Valley store but service is much quicker at the former staff very pleasant at both stores.
October 2023 by Ann H
Some nice things at reasonable prices. Enjoyed a coffee and a cheese scone in the cafe and it was fair priced.
October 2023 by Hazel Davison
I love the personal touch with the greeter at the door, great customer service. The cafe is fab value too.
October 2023 by Denise Foote
I would like to thank a lovely lady who helped me in store today Yvonne Hedley thank you for your patience ?
