February 2024 by Kevin Callumm
"The staff lacks training The management lacks customer service." the white lady wearing white shirt with blonde hair would refuse to help me, also asked her if she could help me make an appointment to withdraw money in 5 pound notes & she walked away. next time ill take a photo of the lady. she also works in edgware road branch
February 2024 by Steven Jarvis
Great service
October 2022 by Nathan Anderson
More interested on showing you to a machine, then when you get to it its not working! Whatever happened to actually talking to someone
November 2021 by Michael
Staff useless. Changing banks Asap
July 2021 by DD
I went in to Santander Lisburn today to withdraw funds from my account. Although one of the staff was at the door restricting the amount of people coming into the bank she neglected to challenge any of the public who were not wearing a mask.One man in particular at the counter had his mask under his chin and continued to cough repeatedly into his hand and over the cash machine. The woman at the other counter also was not wearing a mask. Several others in the queue were also not wearing masks.Santander Lisburn is a confined area and therefore should be treated with a more severe approach ie no mask no entry. It defeats the purpose of everybody body else adhering to the rules when others can flout them with no penalty. These non conformist are putting peoples lives at risk
July 2021 by Claire Collyer
Always superb service at Lisburn branch. Mostly deal through Claire who is always friendly and efficient.
July 2021 by Peter Campbell
It says closes at 4:30. Got there at 4:00 and all the staff just left.
July 2021 by BigMike
Staff useless. Changing banks Asap
July 2020 by david dempster
Have a business in Lisburn and ordered change. A whopping bag of £1 coins! Staff very poor. Not remotely pleasant, no acknowledgement! Got back to shop. £2 short in bag. How difficult can it be?Seriously in need of training. My business wouldn't last a month if I had staff like that!
January 2018 by Joanne ellison
Saved here since a child. Always had great service and advice