March 2024 by Nigel Pearce
The wait times are atrocious. I?m a small business owner and can?t afford to wait 20-30 mins to bank money. When I?m not at my premises, I?m not earning. Shockingly understaffed.
March 2024 by neda nazemi
I spoke to the lady who works there and is supposed to help people, but when I asked about the D1 form, she was incredibly rude and unhelpful. There's no need to be so cruel to people who ask for help politely. In top of it takes so long to get to counter . Not good services at all
March 2024 by Irene Edgar
Friendly and helpful thanks
February 2024 by Orla
What a terrible experience at the outdated Belfast post office. I was shocked and appalled to arrive at the post office and find a 40 minute wait was ahead of me! I only needed a quick and easy service provided (license form). Due to the importance of this task, I decided to wait. When I finally reached the counter, I was dismayed to be treated with little respect/kindness by the staff who were clearly unfortunately overworked. This vital service to the city of Belfast needs a huge upgrade. Seriously disappointing.
February 2024 by stephen earl
Excellent service from TARA today
February 2024 by Sinéad
Incredibly rude blonde lady, sarcastically snapped at me "I don't remember calling you forward?" when I asked how service worked since the ticket machine is broken. Left and went somewhere else.
January 2024 by Elaine Enlada
A broken machine meets you at the entrance, a bit weird organisation of shelving, a line waiting for attention from two members of staff. I understand that anyone can have a bad day. But service like staff couldn't care less? I think I had high expectations because it is the central post office in the capital of Northern Ireland. Very disappointed
January 2024 by Jon McFarland
I have just been at 15:30 and the door was locked behind me (2 hours early) with a queue of probably 30 to 40 people in front of me. Ticket machine broken again and no staff on the floor to let people out the door. At one point there were probably 10 people trying to get out with no possible way without trying to break the glass. Occasionally someone would appear with a key to let people out. I am sure there is a law (fire safety) against locking a door in a public venue with no emergency exit doors available and no staff by the door to let people out. Absolutely disgraceful management for the main Post Office in Belfast!!!
January 2024 by Laura Forrest McVeigh
Didn't seem to realise they'd be busy the week before Christmas so had almost an hour wait and locked the doors before 5pm on a Monday!
December 2023 by Mindburner
This was an amazing Post Office with a great bunch of staff. Really without them, it would be hard to carry out any sort of business. Recently top management seem to have reduced the number of staff dramatically. This, i'm sure has added to the workload and pressure of those who remain. In December there was a guy standing at the self service entrance kiosk who basically randomly jumped in front of me. I didn't know who he was. He was determined to have my parcel. It was a pre paid one so I just waited for the counter number. To be honest, his role was a waste of time and would have been better off helping the staff behind the counter. Overall a great bunch, but it's a shame that the 'powers that be' have run it down, Hopefully they will have a rethink.
December 2023 by Robert
12.12.23. Chaotic uncaring staff large queues ticket machine broken. Don?t go there unless life or death.Used to be a staff member at the door who gave you good advice were to go too but in their wisdom they got rid of the person
December 2023 by Debbie Brown
lunch time in December, 2 counter staff on duty, over 60 tickets waiting to be served. An hour's wait to post one letter, the response to my review was at least quicker!
December 2023 by Ring Cheung
Compared to post offices I've been to in London, this was spacious and seemed much much better staffed! Did not have to wait long at all, and have a good amount of seating while you wait for your number to be called
December 2023 by Ana Garcia
It?s supposed to be open one more hour and it?s closed???
October 2023 by Diana Rincewind
I entered this morning to purchase some Discworld special stamps, and Gerry (at the business counter) was incredibly kind and helpful, so I wanted to thank him publicly!