February 2024 by Tracey J
I had an appointment recently for gel nails which I have always been pleased with so my very low review is actually about the management.While I was in there I overheard 2 customer conversations, one was a lovely lady who came in with her daughter and was told she couldn't have her nails done as her daughter wasn't allowed to stay. She wasn't a small child, probably secondary school age. I understand there may be safety rules but this seemed over the top especially when she was told to rebook without her daughter which included a 50% cancellation charge for the original day plus the full charge of the new appointment!The 2nd customer I heard was phoned as they hadn't turned up for their appointment. They explained that they were sure the appointment was the following day and without any consideration that it could have been genuine mix up on even the salons part they were also then charged a 50% cancellation fee plus the full cost to rebook!In both cases there was absolutely no understanding, just someone following extremely strict rules and adding the extra charge without any thought. To witnessed such poor customer service I will not be returning or recommending to anyone.
February 2024 by Rachael Bickley
Really lovely and professional... keep going back.
January 2024 by Mia Cowley
I get my lashes done by Molly and I now couldn?t live without them! Always look forward to coming in as the experience is so lovely and friendly every time x
November 2023 by Rachael Coe
Leah is fantastic.
October 2023 by Maz Happy
The interior is lovely, the treatments themselves are average.Service: Body waxing
September 2023 by Emma-Louise McGill
Love all the girls at Coco. Thanks for always doing an amazing job on my nails and putting up with my continuous talking and monthly chats. Special shout out to Cass! ??Services: Pedicure
August 2023 by Nicola smith
Thank you Leah for the great pedicure. Really relaxing.
August 2023 by Emma McLean
I was recommended Coco by a friend and colleague. I have been now a few times for hard gel overlays, subsequent infills, lash tint, dermaplane, eyebrow threading and eyebrow tint.I have booked through the online system, including rescheduling, cancelling and booking - all have gone smoothly.I can't speak highly enough of the team and their work. The feeling in the salon is friendly and chatty. I'm looking forward to my next treatments of infills and eyebrow lamination!
August 2023 by Dannii Johns
First time at COCO but definitely not the last! Great waxing done by Emma in lovely surroundings with very friendly staff. It takes a lot to enjoy a bikini wax? but I did ?
August 2023 by Em James
Lovely salon! I highly recommend Emma. She?s great at what she does, makes you feel super comfortable, and a font of knowledge re. all things beauty!
August 2023 by Beatrice Millar
I had a treatment with Emma and she was just fantastic. I really love going to COCO - the ladies go above and beyond in every treatment. Thank you.Service: Skin treatments
July 2023 by Eve Pitts
Unprofessional. Bank information stored without your permission, Fee to RESCHEDULE an appointment (not a small fee either!). Payments taken without authorisation. Manager is rude - young girl with no experience. Feel sorry for the staff - nice girls but management let?s them down. When I had to reschedule an appointment due to having covid I was told ?I must come in and that it wouldn?t matter if the therapist caught it otherwise I would be charged for the full treatment?. ?Overall, un experienced and greedy. (treatments are way over priced)Stay clear, spend your money with a more genuine company that cares about their clients and staff because this is certainly not it.
May 2023 by Clare
Fantastic sunbeds , very clean and wipes provided . Staff very really helpful and friendly . Good parking options. Lots of sun beds to use and nice big reception area to wait in . I was really impressed .Service: Tanning
May 2023 by Stephanie Leader
Fantastic service, highly recommended!Services: Skin treatments
February 2023 by Emily King
I love this little salon, the ladies there are all super friendly and Emily takes great care with my sensitive nails. Highly recommend, always feel very happy after an appointment! Thank you xServices: Eyelash extensions