August 2023 by Michelle Lockwood
The mattressman was really helpful. Very knowledgeable and told us what we needed to know when we went in. Then left us alone to browse.
April 2023 by Notso Magic
Even though I've ordered onlineI went to see potential frames in person and getting it delivered todayJust wanted to shout out to the manager therePolite friendly knowledgeable and patientThank you!Long live metal bed frames! ?
March 2023 by Janis Znotins
Very happy with my new bed. Is very very good quality . Customer service very friendly and delivery service also did her job. Definitely can recommended. Thank you.
February 2023 by john king
Aiden in Mattressman Northampton is without doubt an excellent ambassador for the company. An extremely knowledgeable and personable individual. Nothing was too much trouble and the end result of an extremely comfortable bed and base, the icing on the cake. Thanks again for all of your help, much appreciated.
February 2023 by Michael Hackett
Ordered a custom size mattress back in September, was sent a broken mattress in the wrong size, fair enough mistakes happen, replacement ordered, wrong size received againNew mattress ordered on 26th October, it's now 8th February and I'm still waiting.I've been recieving weekly emails saying it's due in for delivery very soon since the beginning of December, but nothing ever comes of it.
January 2023 by Mark Tolhurst
Spot on ,delivered early, good price no problems!
October 2022 by Imthiaz Rehman
Mattressman took my money immediately and then told me they would deliver mattress in four months time.
October 2022 by Lindsay Bailey
So happy that I read the reviews before I go and buy my bed. Won?t be shopping here. Thanks everyone for being honest. Regardless of all the bad reviews they have received they still haven?t done anything to improve their services
September 2022 by Malgorzata Wisniewska (Gosia)
Stay away from this retailer! I've ordered bed, mattress and mattress protector and I've paid extra for my old bed and mattress removing. All went smoothly until the delivery day. Two man in the van patheticly brought the mattress protector only! It was too late to speak to the customer service, so we slept on the floor. Early morning next day I tried to call their cs but they said someone would call me. I was waiting till 3p.m. to get an answer that they would deliver the mattress next day (2 days after planned delivery day) but the bed is out of stock and would be ready .... in 3 months time!!! What the mess! i lost two working days, waiting pointlessly for the furniture I paid for and at the end of the day I was told that if I want the refund, I will have to bring this unfortunate mattress protector back to their shop.
August 2022 by Malgorzata Gosia Wisniewska
Stay away from this retailer! I've ordered bed, mattress and mattress protector and I've paid extra for my old bed and mattress removing. All went smoothly until the delivery day. Two man in the van patheticly brought the mattress protector only! It was too late to speak to the customer service, so we slept on the floor. Early morning next day I tried to call their cs but they said someone would call me. I was waiting till 3p.m. to get an answer that they would deliver the mattress next day (2 days after planned delivery day) but the bed is out of stock and would be ready .... in 3 months time!!! What the mess! i lost two working days, waiting pointlessly for the furniture I paid for and at the end of the day I was told that if I want the refund, I will have to bring this unfortunate mattress protector back to their shop.
July 2022 by Joe Hankins
Helpful staff. I bought two mattresses from here and both have been great - I'm fussy and have back issues so was really pleased both times.
April 2022 by Danielle Williams
I can not fault this company. I ordered the Malta corner set for the garden around 6pm on the Thursday evening. By 1pm the next day it was delivered. The delivery team rang through a precise time in the morning. I had a slight issue with one of the stools which was rectified immediately by the customer service team. I was reluctant to purchase after reading some of the reviews but I?m glad I didn?t let that put me off!
March 2022 by HH
It really is such a shame I am having to leave a 3 star review as Aiden in the showroom deserves a 5 star, he was knowledgable, helpful and friendly. Honestly couldn't fault him at all, he was brilliant. We are also delighted with our new mattress, worth every penny.However, the delivery service is a whole different story and deserved a one star at best. The delivery was on time but when they saw our stairs had a slight curve in them the mattress was left in the livingroom for us to sort out ourselves. Apparently the delivery men were not allowed to bend the mattress at all, even though we told them we could not move it ourselves and were happy to sign to say if any damage was done then we would take full responsibility. We told them we had no one to help us get it up the stairs but they really didn't care.We were left with a heavy superking mattress in the livingroom and had to arrange for a couple of tradesmen to move it for us (at cost of course)Aiden was extremely helpful and apologetic when we phoned in to advise what had happened. We did get a small refund. It must be very frustrating for him providing such an excellent service only to be let down by the delivery service. It appears many other people have experienced the same.Unfortunately we would not use Mattressman again due to the poor delivery service. We had recommended them to my elderly mother who needs a new mattress, we have now told her not to use them as her stairs curve round also and at 77 she doesn't want a mattress left in her livingroom unable to get it up the stairs.Mattressman, get your delivery services sorted out, you are letting your excellent showroom service down. Aiden, thanks for all your help, you were brilliant.
March 2022 by Jahangir riaz
Worst experience of buying new bed , poor quality of bed especially frame , 10 minutes after sitting on new bed ,middle bar collapsed and no compensation as the manager refused to accept the fault and blamed the wooden floor for this. Problem is they take bed from different manufacturers and latter on no one accept if there is a fault or damage. Please think twice before buying a bed
February 2022 by HY
It really is such a shame I am having to leave a 3 star review as Aiden in the showroom deserves a 5 star, he was knowledgable, helpful and friendly. Honestly couldn't fault him at all, he was brilliant. We are also delighted with our new mattress, worth every penny.However, the delivery service is a whole different story and deserved a one star at best. The delivery was on time but when they saw our stairs had a slight curve in them the mattress was left in the livingroom for us to sort out ourselves. Apparently the delivery men were not allowed to bend the mattress at all, even though we told them we could not move it ourselves and were happy to sign to say if any damage was done then we would take full responsibility. We told them we had no one to help us get it up the stairs but they really didn't care.We were left with a heavy superking mattress in the livingroom and had to arrange for a couple of tradesmen to move it for us (at cost of course)Aiden was extremely helpful and apologetic when we phoned in to advise what had happened. We did get a small refund. It must be very frustrating for him providing such an excellent service only to be let down by the delivery service. It appears many other people have experienced the same.Unfortunately we would not use Mattressman again due to the poor delivery service. We had recommended them to my elderly mother who needs a new mattress, we have now told her not to use them as her stairs curve round also and at 77 she doesn't want a mattress left in her livingroom unable to get it up the stairs.Mattressman, get your delivery services sorted out, you are letting your excellent showroom service down. Aiden, thanks for all your help, you were brilliant.