October 2023 by Sarah Jay
Honestly the most supportive surgery I have ever been to. I feel really fortunate to be able to say this, I'm aware that so many doctors surgery's are a struggle to get into but hand on heart the doctors and nurses here have all been and continue to be incredible ?
October 2023 by Bob Taylor
As far as I'm concerned they have always been helpful
September 2023 by DOX 83
Terrible service. They all need to go learn some manners the villagers. Absolute bunch of idiots
August 2023 by Chris Evans
Phoned the practice at 8.00am, was first in the queue. Was offered an appointment to see the GP at 8.50am the same day. Fantastic service
August 2023 by Vickie Morrow
Amazing Practice. We have been patients for 30 years and the care that is shown to my whole family is beyond exceptional. Staff are efficient, friendly and go above and beyond to help. Yes phone system is frustrating but it?s still so much better and easier to get through than most other surgery?s in the area. The NHS is in crisis and all services are pushed to their max at the moment. Even though this is the case all of the Drs and staff pull together to give the best they can through tough times. A special thanks to Dr Hunt, Dr Boston and Dr Topliss for being there to support us in caring for my very poorly elderly father. Your help, patience and guidance is ever so much appreciated and always will be! (Sharon? massive thanks to you too!) 5 star ?? from us and if we could give higher we would !!
August 2023 by Ashleigh King
Although I?ve never had a problem with nurses/doctors? the receptionist is extremely rude and blunt. Did not care at all and didn?t have the time of day to speak to you
August 2023 by Rodney Hodkinson (Comfy Womfy)
This place is a nightmare to deal with; the phone system is an absolute disgrace. It goes without saying, Bugbrooke Medical Practice couldn?t palliate their incompetence if they had a million receptionists working for them. You still wouldn?t get through ? you would get hung up on, mind.
July 2023 by Rob Smart
Not happy with the changes you made to your telephone system,you send me a text to make an appointment for me annual review but every time i ring there are at least 15 callers in front of me,you made these changes to make it easier for people to get through but its not.
July 2023 by Stephanie Glazebrook
Very rude receptionist, a doctor who looks like he/she/ it has had their hair been coloured in by a child and insists on showing off their lbtidgaf lanyard, misspelled signs, and weird opening times for registrations.
July 2023 by Sasha Frary
Although the GPs and dispensary staff are good the reception staff would do well working for border control denying that the practice manager is in the building when they are stood behind them. I tried to get a meeting with the practice manager for months but they never bothered to make contact back. When I did speak to the practice manager eventually they were rude and made stuff up on the spot that was untrue and they couldn't possibly know as they didn't work there at the time. They also called the police on me saying that I had been abusive even though I had another patient there as a witness that was happy to say I had been calm the whole time. Disgusting behaviour and not at all what you would expect from the NHS. I definitely recommend going elsewhere.
May 2023 by Marc England
Excellent all round service from the surgery today. Got an appointment within 45 mins to be seen. Staff extremely helpful
May 2023 by Hannah Davy
Terrible experience. I?ve been to this surgery since I was a child and the service they have provided in recent years is so bad. After the awfully constructed dialling system, I?ve called up and been hung up on by a member at reception, requested medical details from my file and been given those details without reception even confirming who I am before providing them. The general lack of care is very sad and concerning.
March 2023 by Paul downing
Always found the service to be very good, the call back no problem and if considered to be necessary to see a doctor an appointment is given for that day.
March 2023 by Hez F (Hez)
This practice is a joke! I've been trying to book an appointment for ages now, they told me they don't have enough GPs working there.... so disappointing
February 2023 by Matthew Lee
Long waits on the phone usually 45 minutes plus, and very poor service. I honestly get much better service in a third world country than this, it's an absolute joke. So sad 20 years ago it was a very good surgery. In other countries this would be closed down as such a poor service, but sadly we have to put up with this terrible surgery as no other choice.
