December 2023 by Joseph Brookshaw
Very slow service at the tills again,Ground floor very hot ,2nd floor perfect temperature
December 2023 by Barry Ratcliffe
Very busy shop , great place for great clothing ?
December 2023 by Nick Cuthbertson
Got some great men's fragrances at Zara 100ml Eau de parfum, tobacco woody winter scents, great projection and longevity £17.99. Just one observation Zara, turn down the temperature in your stores, like a ruddy sauna in there ?
October 2023 by Grant Mealyou
Extremely stressful. Tried on several attempts to exchange clothes for a smaller size, first time told I need email of purchase for receipt, got that then returned a week later to be told I need email with QR code which I never got. Really unhelpful staff especially when I asked what store I could exchange from if I couldn?t get in York store
October 2023 by Lesley
I can't pass a Zara without popping in.I've had some fabulous clothes from there over the years but nothing this visit sadly.
October 2023 by Iain Wilson
Clothes are lovely but the staff are ignorant , uncaring and unprofessional
September 2023 by Shazza
Plenty to browse and buy...lots of choice. Large store and something for everyone. Not expensive!
August 2023 by katexlou
Purchased a jumper from zara and the price tag said £22.99. Paid for it and then came home and looked at my receipt and I had been charged £35.99 for the jumper. I went back the next day and they said they could do nothing about it. They are selling clothes on a completely different price than u end up paying for them...and they I didn't even get told the total amount at checkout...... absolute scam would not recommend. The service was docile. Incredibly rude "manager" who did nothing to assist their fault.
August 2023 by Stuart Towers
Delivered to Zara great clothing for men women and children shoes also great quality.
August 2023 by Claire Castle
Avoid. V poor customer service, assistant made the whole experience really stressful. I was returning 6 items in an online return and had let two people go in front as the queue was massive. The assistant was so grumpy and aggressive she almost knocked my phone off the counter asking why I brought them back in the box?that is for Royal Mail?!! Seriously just avoid.
July 2023 by Graham Sullivan
Very helpful member of staff sure she was called Laura
July 2023 by z
Worst experience ever at Zara store. Rude Spanish blonde/brown hair manager was racist and rude to myself and my sister who had travelled 2 hours. Were informed via phone and messages we could return items and the manager with no reason other than being jealous and rude refused returns. Shocking service she then lied and said she had a meeting so she didn?t have to do the returns after seeing the evidence of it been allowed. Very rude and 0 manner. Will never return and will stick to my Manchester store. 0* Till number: 91153 Store visit date 14th July 1.30 pm
July 2023 by Anastasia Stavrou
OVEN HOT!!!!!!!!45°c in store. They have the heating on full blast in July!!!!What the hell....????
July 2023 by palma violets
I live locally and love Zara! However after been in the store very recently I found it to be absolutely boiling hot,so unbearable I cannot be in the store for more than 10 mins,it's just ridiculous! also a rack of lights not working on the right hand side of the store going up the esculator to first floor,a few weeks ago it was the 'up" esculator out of action for weeks at a time,this created carnage because people were forced to use the one esculator,so queues developed waiting for people to either come down or go up! Come Zara sort this out!! it's not a great experience at all!! It puts you off going into what should be a great store
July 2023 by I am Able Trust God
Being a while I shoo here hut was a good experience.
