September 2023 by Edward02
After lunch in Pizza Express and a walk round the Designer Outlet we decided to go to McDonalds for a McFlurry. It is years since I had been . Fortunately my son navigated the ordering and we had a lovely ice cream desert. Very good value for money.
June 2023 by Kevin B
If we'd have read the reviews beforehand we wouldn't have ordered here. LONG wait for service despite ordering 'on screen'. Our order number was apparently duplicated with another person's drinks order, suggesting our order had been overlooked, so our waiting time consequently increased. Expressed dissatisfaction with the long wait & were given some lame excuse. Food eventually served (I estimate 10 mins+ waiting time - NOT acceptable at a 'fast food' outlet) & we again expressed our concerns to the totally indifferent server who did not even so much as apologise, but rather chose to ignore us. Yes, it was busy, but we despair at the manner in which young staff members seem incapable of simple communication & empathy with customers. If employees are unhappy with their jobs, maybe they should choose an alternative career. If that's not an option, at least carry out their duties with good grace. By the way, these are not 'insults' but facts. We are not frequent diners at McDonalds & only ever eat Filet-o-Fish & Fries (why do they always take longer to prepare than burgers? & why are there never 'special deals' with Filet? - Anyone else think the same as us?). The food when it eventually arrived was absolutely fine, but the experience in getting it was dire. This forum is bearing the brunt of our frustrations as there does not appear to be an easy way to raise a complaint direct with the Franchise or, indeed, via McDonalds - who simply refer people back to contact the Franchise. Sums it all up, really........
May 2023 by N7319MH
Not the best experience again. The young gentleman who served us who I believe was shift manager, blonde hair and tall was very polite and friendly. We ordered lunch at the till the young gentleman served us. We waited and watched is wasn?t as busy as usual. After 10 mins we asked were our food was and they went to grab the bag that must of been sat there the whole ten minutes just about that we were waiting. They said our number had been called out, it hadn?t as we were stood right near the counter and our number was still on the board. We asked them to re do it and they didn?t seemed pleased, they said our number had been called and it hadn?t we were both listening out for it. They had only read 4 other numbers since we were stood there. Another girl said we called it 5 times. She wasn?t even the one who was calling them and she was to busy stood next to the warmer talking just moving the food a few centimetres after it had been passed to her. We don?t appreciate been spoken to like we are dumb! We were stood there listening out and watching everyone, again she was to busy talking so I don?t know we?re she got it had been called 5 times from. We asked for a refund, they didn?t seemed bothered. We weren?t going to pay for cold food, it was even sat on the warmer it was sat on the side. You definitely need more training and customer service management in this establishment. I can see from the comments people aren?t happy.
January 2023 by C1956NPadam
Long queue for the touchscreen stations. Spent about 20 minutes waiting for 2 McFlurrys. Got so bored I decided to guide people to the open touchscreens as no staff were. Ended up getting a fork instead of a spoon, must?ve run out of spoons. Overall not the best experience.
November 2022 by Lynda Barton
Bought a dress, love the feel of the fabrics. The staff are really helpful, a shop I'll visit again
October 2022 by Charliesam123
Well went here for tea before going to a concert in york.Not that busy about 6 people in front of me ,got to the counter to collect my food ,and well staff not interested walking around half a sleep.What go they had got up and left .All of our food was stone cold especially the chips.I would have sent it back but we where running late .And as for the shift manager when i said something just looked at me win a glazed expression on his face altogether one of the worse i have been to .
September 2022 by 608anupama
Seems that was closing time. I had chips for my kid and those were cold and asked staff to die fresh chips, after some time it was same chips. Sorry. Cont recommend this to anyone
September 2022 by DismasX
This may be the worst functioning McDonalds I?ve come across. The order machines were out of receipts so half the people didn?t know their order number. The staff stations weren?t showing orders. Half our meal was prepped then left on the side for ages as hash browns were not even in the fryer. The hash browns tasted weird like they?d been cooked in old oil. We witnessed a member of staff drop a completed meal on the floor, pick it up then go ah well and proceed to serve it!! Needed some napkins to discover most of the stations empty and had to ask behind the counter. All in all a bit of a disaster.
June 2022 by acs1984
I paid extra for the whipped cream on my hot chocolate at christmas. By the time it had sat on the side for ages waiting for our food to be ready, and then the journey to the table, the cream had disolved into the drink. Either that or it wasn't there in the first place. Food ok.
February 2022 by Marie S
Had a McDonald?s as daughter loves them they have a good choice of meals at various prices had our meal and a ice cream all nice
December 2021 by Zerrin Altiokka
I love white stuff products but the stuff at outlet shop looks worn out or old
November 2021 by Kerren Morris
One of my favourite clothing shop ever
November 2021 by Paul Chapman
Good variety of clothes for sale
November 2021 by Sharon Moment
Usual White stuff quality
October 2021 by Bec Gilray
Great shop with excellent service.
