December 2023 by Niall O'Reilly
Ordered online. Cancelled my order after 35 minutes. Accepted and shown as being prepared on the tracker. No reason given. Still open and accepting orders as i type this review so store closing not a reason to
December 2023 by Matthew Schofield
Terrible customer service and the food is hit and miss at best, sometimes great, sometimes cold, sometimes just bad quality control. Worst Papa John's I've ever used.
December 2023 by Paul Forrest
A warning!!! you may order but there's no guarantee it will arrive, not interested they tell me they gave it to the driver, don't care if I never received it!! No refund, no full order delivered, they couldn't care less. BE WARNED!!! Something has gone very wrong at this branch.
December 2023 by Charlie Rankeillor
I ordered food last night and I waited up 2 hours for my food to not even come a huge joke I want my money
November 2023 by Evan Martin
Started putting cheese on top of the pepperonis. Makes the pizza very stodgey and miss the crispy
November 2023 by arjeet singh
Worst pizza ever tried uncooked base soggy pizza never recommend to
September 2023 by phil doyle
Ordered pizza waited 2h then they just cancel ?
July 2023 by David Smith
Don?t use, worst franchise we have ever ordered from.The Manager won?t even speak to you on the phone about a complaint
June 2023 by Joshua Abbot
Papa Johns has really turned it around. Originally when they store opened up a few years back the Pizza was easily the worst of the big three but recently it has been our go to.The pizzas are hot, fresh and on time, they deliver further than anywhere else even though York is small anyway and the staff are friendly.The only downside is the really rubbish sides. This isn't a fail on the branch but more the company's options compared to the other big two pizza places.The tater tots aren't great and the jalapeño bites are ok. The garlic cheese sticks are really good though but a chicken strip, or bbq wing option like Pizza Hut would make this the go to for sides.
April 2023 by Darren Gourdie
Paid for delivery and had to get dressed to go outside to collect as was told it is company policy .JOKE .and no Pepsi with the order so now eating pizza with no drink after spending £32
April 2023 by Ladywench359
Absolutely fantastic food. However the service was absolutely horrendous. We ordered online, I phoned an hour later to see where the food was and they said they didn't have an order come through. We went to the store, showed them the order email and bank transaction, but they still made us order and pay again. Still currently disputing the first payment with the bank.Bloody useless
April 2023 by tilling85
Ordered arrived without drink, driver said they should have called as they ran out, called them said it would be refunded, never was. Very shady!
February 2023 by Faye Cupe
Always late, I pre-order for a time and it's always an hour late
February 2023 by Dave Padgham
Dripping with grease, luke warm and bland in flavour. Then turned my guts inside out at 5am. Avoid! Nothing like other Papa John's.
February 2023 by Helen Plant
Use to love papa johns, but last few times its gone downhill, my daughter margarita has hardly any cheese, its like tomato on bread, the toppings are sparse, try not doing so many offers if you can't maintain the quality of the pizzas
