March 2024 by Aigerim Miyatova
I am really disappointed with the customer service I experienced at Yarm Nails. Over the past seven months, I had become a regular customer, particularly appreciating the BIAB nails service. However, my recent visit was a letdown.A week ago I returned to Yarm Nails to have my BIAB nails redone, for which I paid £52. Merely five days later the builder gel began to chip and lift, indicating a significant decline in the quality of service. When I approached the salon seeking a refund, I was met with a refusal based on a policy saved and kept on the manager's phone and not disclosed on their public Instagram page. This lack of transparency regarding their no-refund policy is unacceptable.Despite initially resisting the manager eventually consented to issue a refund under the stipulation that I must not return to the salon?her words were, "you will never be back." Following the removal of the builder gel, I returned my loyalty card and received my refund.I would recommend Yarm Nails to reconsider their approach to customer service. Ensuring that all policies, especially concerning refunds, are readily accessible and transparently displayed and reconsidering their payment options to include card transactions would be a commendable step forward. I wish them success and, yes, ?I won?t be back?!
March 2024 by Amy Laroche
Listened to what I wanted exactly and did a very professional job - I?m really happy with my fresh BIAB set, thank you!!
December 2023 by Jane Mcarthur
Utterly disappointing. I go every month, I'm a loyal customer, I won't go again. At my appointment today they made me wait 2 hours, half an hour with my hands steeping until my fingers hurt. Don't take bookings if you haven't the staff to honour them.
September 2023 by lisa gorman
Wonderful acrylic nails. Love them! Have been back for infils. Will continue to visit this salon
July 2023 by Imogen Cameron
Long wait even if appointment is booked in advance, but nails are lovely once finished. Staff are friendly too!Service: Pedicure
June 2023 by Rachel Dixon
Wait was long even with an appointment and there was a strong chemical smell thoughout the whole building. However once I was seen the servicer was professional and friendly and my nails look lovely. Would recommend but be prepare to wait
June 2023 by Evangelia Antonopoulou
Never on time for appointments, always wait at least 30min. Okay nails, a bit pricey.
June 2023 by maisie grainger
Booked an appointment for 12.30, arrived on time was waiting for 30 minutes before I got up and left! There was other people who had obviously been waiting a longtime before me too. If you have a booking system stick to it!!!!!
February 2023 by Jayybirdxx
Great service, can book online, nail art is top notch
February 2023 by Emily Smith
Easy to book although there?s usually a wait even if you have an appointment
February 2023 by Emma Booth
Always amazing. Get something different every time. This is called cats eyesService: Manicure
February 2023 by Pauline Davies
Excellent service. All the male nail technicians do your nails to absolute perfection. I?ve been to a few places in YARM but this is definitely by far the best.Service: Manicure
February 2023 by Claire
Fabulous and very talented!
February 2022 by Katherine Kerry
Good clean place nails are beautiful
February 2022 by Larraine Porter
Been going to yarm nails for six months now, nails always done nicely and the staff are very friendly. Highly recommended
