March 2024 by Kelvin Andrews
I dont normally give negative reviews, lifes too short, but on this occasion, I'll make an exception.This branch of Astons is disorganised. Under staffed. Customer service is non-existent, and 'some' (not all) staff, make you to feel that you are an unwelcome interruption to more important work. IE just wandering off from the counter to do other things whilst the shop is full of customers without any acknowledgement explanation or greeting.During my only second visit to the pharmacy, the place was absolutely packed, after waiting in a long queue for ages the pharmacist came out to speak to the gathered disgruntled customers, saying they were understaffed, waiting times would be at least 30 minutes from that point, and that they had boxes of stock to sort through, but that would have to wait until after the weekend.After two visits, totalling in excess of 75 minutes, I eventually got my prescription dispensed, only to find one item was missing. I returned 4 days later and told that this item had been accdently 'missed' and that it had just been reordered.After being with this pharmacy for just 10 days, I have left and joined one that offers better service.
March 2024 by Dave Gee
Good service but an absolute nightmare to ring them for information so I have to drive to the chemist for the information I importantly need also sometimes to pick my tablets up etc.! Very annoying! As I am a full time carer!
February 2024 by Michael Bell
Never answer phone when u ring
January 2024 by L A
I've just been to pick up a prescription from Aston Pharmacy at Ramshill Road, Scarborough. I know they have it because after a mix-up a few days ago, they phoned to say they had it after all. When I asked for it earlier, about 12.30 of the clock, I was told that I can't have it because there was no pharmacist on the premises. I don't need to see the pharmacist, it is a repeat prescription, it is all ready in the bag waiting for me to collect, yet, because no pharmacist is on the premises, they won't give it to me. Add to this the closing for lunch, which seems to result in constant queues, despite the amount of staff that seem to be behind the counter, and it's not hard to see why the nhs is in such a state.
November 2023 by A
Staff are all very friendly and all happy to provide the same great service even when very busy. Never wait too long for prescriptions and all items are usually in stock. Pharmacist and other staff are very knowledeable and can answer questions about medicines and give detailed advice.
November 2023 by Veronica Landon
Brilliant service. But why is no-one answering the phone???? It just constantly rings out
June 2023 by Kathleen Blacklock
Fantastic service ! Thank you so much. Helpful and efficient. I needed an urgent medication and it arrived within two hours of request. The delivery people are lovely too.?
June 2023 by Michael Lawrence
Great service, but if one of your items from your proscription is out of stock they dont let u know. My son has epilepsy and needs his meds daily i had to drive 5 miles to pick up his medication.
June 2023 by David Duffin
Excellent service staff fantastic. Been with them for the past 18 months can?t do better.
May 2023 by Susan Dickinson
Fantastic customer service Have gone above and beyond for my dad 100%
May 2023 by Joe Matthews
Reported to trading standards, overcharging and exploitation. Staff arrogant and unhelpful.
April 2023 by Chloe Precious
I've only been here twice and it was open accessible and friendly staff
October 2022 by J S
Disgusting service!
June 2022 by Chelsea Son
They went above and beyond to get my prescription for me on the same day even though they were so busy! When my partner had forgotten my prescription back in Scotland? Customer Service is 100%
February 2022 by Fluffy O Dowd
Went in for COVID testing kits. The assistant behind the counter was lovely and very efficient
