September 2023 by Gary Smith
I used to love using CEX. This time, however, it was awful. The staff have such an air of superiority, one of them even refused to look at me while telling me something, which ended up being wrong anyway. Avoid this place at all costs, unless you don't like being treated well.
September 2023 by James Hill
Went in sold 50 dvds got £11.50 helped buy some drugs
August 2023 by Lesley Mann
Went into the Northallerton branch of CEX yesterday and was served by a Scottish bloke who went out of his way to be helpful, patient and extremely professional. Returned a game today that wasn't working, he apologised and put it through their disc cleaner, it now works. He was again really helpful and kind. Only down side was my son got upset because he said the other assistant was rude and impatient.
August 2023 by Helen Garnett
Took back a faulty controller that was faulty as soon as we got home. Refused to give me a full refund even though I said I had bought a new elite controller for my daughter and didn't want or need the controller just my money back ..insisted on sending it off to repair it ..stupid policy !!! You should be entitled to a refund if you have a receipt no matter what .won't be buying from here again
August 2023 by David Sparke
Very knowledgeable and friendly service.
July 2023 by Allan Jeffrey
Amazing assortment of gadgets games and PC bits
June 2023 by scott robertson
Clean and well lit. Not much in store in the means on Nintendo items but plenty in stock for other platforms
July 2022 by Mark Cenation Fox
Always pleasant staff always happy to help if needed
May 2022 by John Sudborough
Would not allow me to give a zero. The customer service today in the darlington branch was nothing short of rude. The server could not be bothered at all .
September 2021 by Paul Shreeve
Went yesterday with my pal Barry who had a need to replace his very old mobile phone. The service was outstanding. Mary went above and beyond. We came away with a replacement phone - but more significantly- with a feeling that wed just received exemplary customer service. Thank you, Mary at cex northallerton. ??
July 2021 by Oliver Grundy
BEWARE OF CEX!! If I could give 0 stars I would. The place is a con. The second hand games are more expensive than new games. I purchased a second hand sonic rivals for £20 in CEX then found it in Smyths toys store brand new for £16 and within an hour of buying it and returning it they would not refund me. They are selling second hand nintendo switches for £350 when they are £270 in smyths toys brand new!! Please be aware and avoid CEX at all costs!! Dont be ripped off like I was today. This place should be shut down, absolute scam of a so called games shop.
May 2021 by Basty Boi
Bought a controller from them for 50 barTook it out the bag when I got home and the analog sticks were chewed up n a messStarted playing a game with it. The left AND right trigger were sticky and were not working properly. When you put it on charge , it causes a lot of lag and drift with the controlsAbsolute scam artists ?
September 2020 by Charlene Parker
Easy access parking wise in town. Lots of tech, DVDs and games to choose from. As a seller the trade in price was good although the price for cash was very low considering the price they then go on to sell it for. Staff were friendly enough. Enough staff to deal with customers
September 2020 by Luke
Always friendly and honest staff. If you don't like their offer then sell the item yourself but they have to make a profit too so don't moan if its less than you expect it to be. Large selection of products and if you can't find what you want then check online or wait to see if anything new comes in.
September 2019 by Emma Smith
Staff really helpful with my problems and got fixed straight away with no fuss