December 2023 by Lewis
Ordered food for delivery at 12.30 and i'm sitting here at 13.17 and they have just arrive COLD, they kept promising it in 5 mins and then hung up on me.I have clients waiting for the food and we are 40 mins late - disgusting behaviour!I'll provide an update as to how cold the pizzas are when they arrive as i'm expecting it to be terrible. Horrible service will never be using them again.
October 2023 by AidanLeanne
If you want food that comes half cooked and takes half an hour from store to door than get in touch with papas... Maz who works here refuses to send out food that's cooked and warm and says you can get a refund?? If I wanted my money i wouldn't of bothered placing an order, I've had to record a phone call with this incompetent fool in order to send to head office.I would of been better taking a bite out of a frozen pizza not only would it of been quicker but it would've probably been more cooked.Never again will I order from papas due to the incompetence of this imbecile
October 2023 by Muni Sai chenna
The store is supposed to close at 11PM and I went there at 10:40 and the manager is saying they have a policy to close 20 mins before then why would they lie that they close at 11 and the manager is a racist because I am an Indian he refused to do the order and threating me it's not India and
June 2023 by Robert Suggett
Always spot on pizzas.Had the new pesto, chicken and mushroom one and it was class ? new chicken cheese starter things are nice as well.
June 2023 by sreeraj gopinath
Waited for almost 2hrs after ordering through the app and when we call and ask for the order telling lame excuses as app not working and to make their side safe they are mentioning as food already delivered in appWhen we call and check the status at that time they start preparing the order and will tell your order is in the oven
June 2023 by G D
Order late for the 2nd time in a row!! More than 30 mins!Manager does not care!
February 2023 by G
Diabolical! Took the money, apparently did not have the order, were unable to produce the order yet wanted us to go to the store to have the order made? But we would have to pay again and the first order will be refunded.We were also hung up on twice as the store assistant did not have the answer and just kept saying come to store, systems broke, we cannot produce your order.Overall they could not care less. I would be very careful ordering with this store as there is little to no chance that you will get your pizza but they will without doubt take your money. The system only breaks when they have what they want, not when you have what you want.Hanging up because you don't know the answer? God only knows what they do when they're not sure how to make your food!Stay away!
January 2023 by Gerard Smith
Absolutey rotten, its just a franchise and every corner that can be cut has been, had a pizza from papa John's Linthorpe Road when it first opened it was delicious. Ordered £35, worth of food, they sent me the wrong pizza, with the wrong stuffed crust, what i got was covered in pepperoni and grease, the pizza was swimming in grease of the mountain of pepperoni that i hadn't even ordered. It was also cold Rang the shop to complain asked for a refund, said they were sending the driver back for the food and my refund. He never turned up. I asked to speak to the manager, who conveniently wasn't in the shop, the lady I spoke to didn't appear to understand English very well. I'm still waiting for the shops manager to contact me. I contacted papa John's customer service directly after a few strongly worded emails they reluctantly sent me a code for a free pizza and not the refund i requested. Hastily i ordered my free pizza willing to give the place a second chance, but omg it was ??? disgusting. So bland it tasted like cardboard. For the price they charge you expect fresh tasty food and twice they didn't deliver me either of those things.. Avoid like the plague. Gigis next door still does the best pizzas in town. Save your self a fortune and a lot of disappointment. Will never use again.I've written this review a few weeks after ordering to give the shops manager a chance to rectify what they should have in the first place, but alas still no contact
January 2023 by dan orton
Usually alright. Got my order completely wong one time around though. Ordered a Works and they gave me a soggy grease soaked pepperoni. Sometimes takes over an hour to arrive and the delivery guys sometimes fiddle the webtracker saying its already delivered when they are late.Couldn't really be bothered getting in touch over it. Getting something so basic wrong should go down as a stain on their reputation.Good job I don't have any allergies to anything. Messing up food orders could cost someone more than an inconvenience.
December 2022 by Ray Pearson
Food came 35 minutes late and was freezing cold was very disappointing
December 2022 by Martyna N
Yesterday, me and other household members experienced a very unpleasant situation related to the "papa jons" service. Before 11:00 pm, one of the drivers brought pizza to our house, because it is a student house, one of the household members picked up the pizza because she thought it was for one of the students. The person who picked up the pizza knocked on all the rooms and found that no one had ordered the pizza so it was left on the table waiting for the pizza delivery man to come back for it. After 1am in the night we heard a loud and aggressive knock on the door. The woman who arrived started screaming and wouldn't let anyone get a word in. The woman was very aggressive and vulgar. This person came with the driver, disturbed our peace and quiet at night. When one of our household members, afraid of an aggressive person, wanted to close the door, the woman held the door with her leg, but managed to close it. Through the closed door we heard screams and loud ridicule. It was a very unpleasant situation. Nobody ate this pizza, the pizza was on the table all the time. Unfortunately, only later did we see a small laber with the address. If we had seen it sooner, we would have taken the pizza to this address for sure.
December 2022 by Nela
yesterday i experienced an unpleasant situation with papa johns the pizza delivery man mistakenly delivered a pizza to my house i took it because 4 other people live in the same house (student house) no one from my house ordered it so i left the pizza and I waited for one of my neighbors to come and take it back. The pizza got delivered at 11 pm and by 1 am the people who ordered the pizza started banging on the door screaming what happened to their pizza and why i took it from them. The pizza wasn't even touched and their screams woke up everyone in my house. They were acting like animals and blaming me like it was my fault the restaurant delivered it to the wrong address
November 2022 by Nela Drezek
yesterday i experienced an unpleasant situation with papa johns the pizza delivery man mistakenly delivered a pizza to my house i took it because 4 other people live in the same house (student house) no one from my house ordered it so i left the pizza and I waited for one of my neighbors to come and take it back. The pizza got delivered at 11 pm and by 1 am the people who ordered the pizza started banging on the door screaming what happened to their pizza and why i took it from them. The pizza wasn't even touched and their screams woke up everyone in my house. They were acting like animals and blaming me like it was my fault the restaurant delivered it to the wrong address
November 2022 by Martyna Nietupska
Yesterday, me and other household members experienced a very unpleasant situation related to the "papa jons" service. Before 11:00 pm, one of the drivers brought pizza to our house, because it is a student house, one of the household members picked up the pizza because she thought it was for one of the students. The person who picked up the pizza knocked on all the rooms and found that no one had ordered the pizza so it was left on the table waiting for the pizza delivery man to come back for it. After 1am in the night we heard a loud and aggressive knock on the door. The woman who arrived started screaming and wouldn't let anyone get a word in. The woman was very aggressive and vulgar. This person came with the driver, disturbed our peace and quiet at night. When one of our household members, afraid of an aggressive person, wanted to close the door, the woman held the door with her leg, but managed to close it. Through the closed door we heard screams and loud ridicule. It was a very unpleasant situation. Nobody ate this pizza, the pizza was on the table all the time. Unfortunately, only later did we see a small laber with the address. If we had seen it sooner, we would have taken the pizza to this address for sure.
September 2022 by Manjira Banerjee
Papa johns always our favourite pizza joint. Suitable prices and decent options to choose from or customise. This store location is a little inconvenient at times as in a busy area and often there is roadworks ongoing that blocks direct access.
