December 2023 by Simon Scanlon
The staff in the Middlesbrough store were always friendly, and attentive. Debbie and Mandy were very accommodating in making sure my appointments were best to suit me. Thoroughly recommend Optical Express!
September 2023 by Baz Din
I would highly recommend Optical Express Middlesbrough.Prior Surgery: The staff, Dan, Debbie and Mandy were brilliant and friendly. They provided an excellent customer service. The consultant, Alan was amazing, and explained the full procedure.Post Surgery: I have clear vision and follow up appointments showed the surgery went well. I look forward to the future now.
June 2023 by Charlotte Irving
The most appalling service with cancelled appointments, no new appointment confirmations sent out and a complete refusal to help on the phone. If this standard of care is reflective of their entire service I am very glad to have treatment elsewhere. I recommend everyone else so the same.
June 2023 by Philip Mead
As always fantastic service from all staff very professional and helpful . All staff are very knowledgeable and give good advice especially when choosing new frames. Have to give the lovely Mandy a special mention, who goes above and beyond with customer care.
April 2023 by Thomas Adams
Brilliant from start to finishWell recommend ? ?
March 2023 by Becca Mahgagahbow
Went here for a laser eye consultation, staff were friendly and professional, made sure I had all the information I needed and made me feel comfortable the whole time I was there, can?t complain about a single thing
January 2023 by Gill
Not a good experience for me, my first lasik surgery didn?t work. Six months later I had laser surgery,six months later I?m still seeing the optician as I?m still not quite 20/20 vision. I?m using eye drops 4 + times a day, my eyes feel very dry and gritty when I?m anywhere that?s got heating or air conditioning on, this also affects me when driving. I know our bodies all heal differently, but for me it?s not the outcome I expected when I had my first surgery done in January 2022.
October 2022 by Michelle Qaid
3 month appointment today. I am very happy. Night driving vision has improved 100% My vision is spot on. The only thing I can negatively say is I have to wear sun glasses while driving as the sun is bit to bright. Thank you to all the staff at optical express. You are fantastic.
July 2022 by Dawn Libbey
I wanted to say a massive thank you to the staff at Optical Express at Middlesbrough, mainly Mandy, Jade and Alan.From start to finish my process was professional seamless and very informative.Having lens replacement surgery is a massive thing for me and I have wanted it done for years!The above named staff have been amicable, kind and supportive throughout my time with them, from consultations, treatment and I?m now in my aftercare, and I cannot thank you enough for your patience, answering my questions, and been very helpful!I would highly recommend this place for any eye treatment, I look forward to seeing you soon for my follow up!Thank you again x
July 2022 by Clive Stabler
Perfect service,staff could not be more helpful.
July 2021 by Danny Mawle
Very friendly and help with my issues.
June 2021 by Alison Carlucci
My experience to date has been 1st class, I would definitely recommend Optical Express for lens replacement surgery.
March 2021 by Daz Walker
I had laser eye treatment arranged through the Middlesbrough branch, I had the treatment carried out at the Newcastle branch in February 2020. They guaranteed 20/20 vision. However four months down the line after surgery my eyes are far from that figure. I struggle to focus my vision now, see double lights in the dark when driving, have constant uncomfortable eyes that are always now bloodshot. "Just" meet the car driving standard for vision. I never had any of these symptoms pre surgery and wish that I had never had the procedure carried out.I now need to wear glasses for driving large vehicles to meet the required vision standards...I feel let down by the "aftercare plan". I have been told by optical express clinical services to take cod liver oil tablets to help lubricate my eyes, use hot compresses over my eyes, use lubricating eye drops several times a day, do eye exercises etc etc. I never had any problems with my eyes before the laser treatment.I have asked for a refund but nobody seems to want to discuss that in optical express. My optometrist said "head office deal with them". I have tried to talk to "head office " but they just keep stating that they are investigating my case.I would recommend not having the procedure done to anyone considering it. A lot of money wasted totally and my eyes still need glasses to get 20/20 vision.The staff at shop level are very helpful at Middlesbrough but it seems to fall on deaf ears above shop level....
February 2021 by Craig InBoro
A week ago a screw fell out of my 5 month old glasses,I was very unhappy. I phoned the store when it reopened, I was told everything was appointment based because of covid, I suggested they popped a screw in an envelope and stuck it on their door and I would pick it up. The lady said that she would post me some and I would need to get a small screwdriver. A few days later I received a jiffy envelope with 6 or more screws and a wonderful little multi-tool screwdriver keyring. This is what customer service used to be like many years ago , im delighted to see that some companies or individuals still exhibit this. BTW there was no signed "with compliments" slip in envelope, which was also refreshing as usually it means someone wants a pat on the back for doing something reasonable.
February 2021 by David Nixon
1st class service, polite, cheerful and I will definitely be a return customer
