November 2023 by Stacey McLean
Amazing service and interaction from the staff.Was luckily proposed to and the ring didn?t fit, went to exchange and fast prompt service and super friendly, it was nice they shared in my joy!
October 2023 by Steven Drumgoole
Superb service. In a world of customer satisfaction been so important it is always worth taking the time for good feedback. Emma and Lauren are a credit to Ernst Jones Middlesbrough. Thank you so much.
October 2023 by Jessica Thompson
Can?t praise Manisha at the Middlesbrough store enough, the way she went above and beyond to sort my engagement ring repair. Very prompt service and even the after care, contacting the repairers to make sure I was covered in the future. Thank you Manisha, you have made me feel very reassured in the service Ernest Jones provide. Very satisfied.
September 2023 by Amy Askham
After a difficult week trying to get the right ring size, we finally did and with a gorgeous gift. Lauren was amazing
September 2023 by Melissa sert
Had a really good experience in store with Lauren, quick and easy service. So so happy with my experience in Ernest Jones Middlesbrough. Polite, friendly and can do attitude. Even cleaned my engagement ring. Thank you!
September 2023 by Gary Morgan
Brilliant service from Emma. Didn?t have size but got me another ring from another store quickly. Very informative and not pushy at all. Excellent
August 2023 by Lottie
My self and my fiancé have just been to pick our wedding bands and the service we received from Emma was incredible. Walking into the shop we felt instantly welcomed, Emma spent her time with us allowing us to try multiple rings on until we felt 100% with our choice and helped with any questions. We really appreciated her opinions, if you are looking for any jewellery, I couldn?t recommend Ernest Jones & Emma enough. Emma made our wedding shopping / experience even more perfect!
August 2023 by Sara Rafat
Lovely staff, sorted out the issues I had with a gift card and spoke to head office on my behalf. Thank you - love my ring!!
August 2023 by Hasan Rahman
????? My experience at Ernest Jones was absolutely outstanding. I visited the store with an issue that I was facing, and I was incredibly impressed with how the staff handled the situation. The level of customer service I received was top-notch.The team at Ernest Jones was attentive, understanding, and dedicated to resolving my issue in a timely manner. They went above and beyond to ensure that I left the store completely satisfied. The staff's knowledge and professionalism were truly commendable.I am grateful for the assistance I received at Ernest Jones and for the way they turned a potentially frustrating situation into a positive one. It's evident that customer satisfaction is a priority for them, and their efforts did not go unnoticed. I'll definitely be returning to Ernest Jones for all my jewelry needs, knowing that I can trust both their products and their exceptional customer service.
August 2023 by Laura O'Callaghan
My partner Sinead & I cannot fault Ernest Jones in Middlesbrough for anything. They have delivered 5 star service to us every time we have visited. Nothing is ever too much for the girls & they have been so helpful with everything we have asked of them, going above & beyond. Cannot thank them enough!
August 2023 by Sinead Robinson
Everyone in the Middlesbrough store has been extremely helpful with replacing and ensuring that my partners engagement ring arrived in time for our wedding. The staff have been kind, and very patient with us both when struggling to make decisions, and have been extremely helpful with everything. We couldn?t thank them enough!
July 2023 by Rebecca Elder
Lucy was extremely helpful and friendly. She took her time and I didn?t feel rushed or pushed like in other stores. Excellent customer service !
July 2023 by Simon Birbeck
Great service from the Middlesbrough store staff. Happy to apply sale discount and then the extra 20%, and also give a voucher toward second purchase for matching jewellery.
July 2023 by Anthea Halton
Fantastic Service. After been turned down at other jewellery for a watch repair, Kyla was brilliant. Next time il just visit Ernest Jones first. Thanks Kyla
June 2023 by Connor Bide
Ann-Marie, Emma & Sue have all been amazing in getting my Breitling watch from the warehouse in perfect condition. Ann-Marie has worked very hard to ensure the process was as smooth as possible and went above and beyond to help out in my case. Very good and exceptional service. Great team at Middlesbrough. Thank you
