February 2024 by Steve H
Good selection, quality food.
February 2024 by David Harbron
Good standard of supermarket spoiled by inadequate number of check out staff. Only one till was manned and there was nobody supporting self checkout which, of course, needed staff support - weird and frustrating in equal measure.
February 2024 by David Reece
I liked the store, obviously some products are expensive but we got what we needed. Lots of rude customers I thought
February 2024 by David Southwell
My personal view is that this store is slightly overrated. Specifically, the young male staff didn't have much knowledge of the stock for sale and struggled to use their headsets to find information.
February 2024 by Neil Smith
Love, it but a bit on the small side.
February 2024 by Kate Herridge
Excellent shopping experience. Lots of choice & offers! Fruit & veg super fresh. Shop very clean & happy staff. Worth the 21/2 hr round trip but why oh why can't we have a store in Yarm...?!
February 2024 by Daniela Nedyalkova
The team was not very helpful but I like the wide variety of olive oil I can find there.
January 2024 by David Jones
Harrogate is a nightmare. Rude people who think they're a cut above everyone else. The carpark is a free for all, and said people being rude and inconsiderate. Avoid.
December 2023 by Jean Kirkup
Well stocked. All checkouts staffed therefore no waiting. Well done
December 2023 by Faye - Fani Valostergiou
I quite often shop in Waitrose as I am happy with their food quality. But they need to do something for their customer toilets as are not clean and today one one was working out of 3 which has not been cleaned.
December 2023 by nick
Ive lived in Harrogate since before the Waitrose opened and it used to be the go to place for good quality foods and friendly helpful service. However, In the last two years I have gone less and less because the staff are so rude and unhelpful. They walk around with their headsets on completely ignoring customers clearly needing help and when they finally deign to actually provide service it is done with grudging ill will. I can detail 5 experiences of bad service in the last 6 visits. Ive had enough! Go to M&S on Leeds road where staff could not be more helpful and the food has a decent shelf life unlike Waitrose. It is no surprise to me that John Lewis is going down the pan - it deserves to.
December 2023 by tyler hall
Great spot for fresh produce and unique in house products like pre-made meals, desserts, and freshly made daily baked goods.
December 2023 by Amy Skinner
Just a perfect shopping experience if you can afford it. A rare treat for us.
December 2023 by Marie Turner
Worst service in a very long time. Went in late afternoon and hardly anything left and what was there was out of date that day and not reduced! And trying to find staff was impossible. Feel sorry for the staff that were on duty as not enough of them so getting lots of complaints.
November 2023 by Louise
Thank you to partner JOY for such excellent customer service recently.