January 2024 by David Allen
I placed my order on the 27th with next day courier delivery selected (8 pounds) for a new years eve event. The shoes haven't arrived, the company hasn't responded to an email and I gave up on their phone helpline after 20 mins. I used the call back option but was not called.The expected delivery date from DPD is the 2nd of Jan. An absolute shambles. This contrasts negatively with other retailers who for a lower cost have delivered and can deliver to a timed slot.
November 2023 by Julie Williams
Definitely would not buy again, ordered a pair of sandals and they came with awful marks on the sole, one was a size 37 the other was a 39 they were returned the same day. After a couple of weeks I got a part refund I contacted them via email absolutely no response, so obviously I have to part pay for their mistake, they clearly need the money more than me
October 2023 by Paula Rodwell
I returned a pair of sandals in good condition, not even tried on, and with proof of postage. This was several weeks ago. I haven't received a refund. I have emailed them 4 times and haven't received a single reply. It seems because they are a big organization, they feel it's okay to rob someone on only a state pension because there's nothing she can't do anything about it. Disgusting company.
August 2023 by K W
Lovely helpful woman dark bob petite, very customer centric?male staff member did not engage although we were the only customers?my husband spoke to him and he ignored him?the woman?s service made up for his lack of ?
June 2023 by Ammad Zafar
Very good collection of men's shoes. Helpful staff and reasonably priced. They accept blue light card as well.
April 2023 by mark walker
Exalent quality shoes and the service from the assistant was second to none
December 2022 by Martin Wilson
Good old fashioned service from very friendly and knowledgeable staff. Highly recommended
March 2022 by Alan Dyet
Went in to buy a pair of leather soled shoes with my dad. Jean was excellent and spent lots of time with my dad. Unfortunately could get nothing that suited but Jean was an excellent ambassador for the shop.
January 2022 by Greg Smith
Good service and great boots ?
October 2021 by Adam
I have to give a 1 star. I decided to treat myself to a nice pair of store-bought shoes...support local, rather than go to Amazon. Sole has pealed back after only 2 months of wear! So I rung store and I need proof of purchase (the bank statement didn't satisfy that) and to come into the store to have a look at them (I don't live locally). Better service would have been from Amazon!
September 2020 by Thedeadwalkamongus 666
Not very well made boots considering the price of them. Fly London lasts longer. The sole has come off them after less than a year of owning them. The sales assistant was friendly though, but that's about the only positive thing I can say. They're also not a very good slim fit calf. I wouldn't have minded if they were cheap but they're not. Expensive and cheaply made. You won't even get a year out of them.
September 2020 by Christina Procter
The assistant was so lovely and helpful .Bought lots of shoes and trainers .Excellent quality .
September 2020 by Neil Horobin
Very helpful and attentive understanding of my quirks
June 2019 by Paul Blakey
We Called in to the Harrogate store on Thursday 30th May. We were nicely greeted and served by colleagues but mainly served by their new member of staff -her first day- sorry donâ??t nave her name only till number 100119. We purchased 3 pairs of shoes which is very rare as nothing rarely fits us. The choice of shoes is excellent, Something different and very nice quality. The staff new their stock very well. Full marks to your new member of staff and everyone there. Great store-a very pleasurable encounter. We shall be returning. Thank you.
January 2019 by redandwhite7899 .
Store has moved further down the street. Larger with more stock than previous. Helpful staff, very knowledgeable young lady. Will return