April 2023 by Lizzie Kershaw
Matt was very welcoming. He gave us advice and then the space to look around the store and choose what we wanted. He efficiently gave us a quote and arranged for a visit to measure up. As soon as he had the measurements, Matt contacted us to confirm the amount and off us the Spring discount. Very happy with our experience.
April 2023 by Sophia Tragni
I came up to browse kitchen flooring and wasn?t hassled by staff, intact when I approached Cheryl to ask about sizing and cut offs she was more than helpful. Cheryl gave great friendly advice and showed me everything available and on offer. Once I purchased she booked me in for a fitting- however I had some issues with damp at my end and had to keep the flooring on hold for quite a few weeks and she was great about it, assuring me it was no problem, would definitely recommend here for great value and no pressure to buy! Thankyou
April 2023 by Adam Sellers
Andrew was extremely helpful with us looking for advice and a quote in relation to flooring going in our new kitchen. He pointed us to the visualiser and was very patient as we tested out the many options. We will definitely order and be back again!
April 2023 by Adam Hartley
Lee at Carpetright York has been a pleasure to deal with. He was approachable, friendly but straight talking, no nonsense and no pressure to be up sold.\\n\\nWe are in the early stages, having picked a carpet and now awaiting measurement and fitting. We hope that the rest of the process goes as well as our experience today.\\n\\nThank you Lee ?
April 2023 by Rosie Nicholson
Had a very pleasant sales experience with Cheryl recently. She was polite, talked through a lot of options and was very informative and helpful. Thank you very much for a nice shopping experience x
February 2023 by Jill Bardy
Was looking for kitchen flooring and found a few I liked in Carpetright online.I contacted the store and was helped through the process of choosing & ordering. Firstly by Rob who came to the house to measure up and provide advice then by Wayne who completed the process of placing the order in store. Both were very knowledgeable, helpful, not pushy, cheerful & pleasant and generally made the whole experience a pleasure.
February 2023 by Matt Palfreman
Really easy to deal with. Great selection of flooring and great prices. Mark was really helpful in listening to our needs and making recommendations on which flooring would suit us best. The whole process is made very easy (apart from choosing your favourite flooring!)
February 2023 by Sam Minton
Wayne and Rob were both very helpful, and whilst we await the carpet fitting, the customer service so far has been excellent. Thank you both.
January 2023 by Stephen
Can't recommend enough! Matt and Rob were fantastic. Never felt pressured into buying anything. They were very knowledgable and helpful on the pros and cons of the products and how they would function in each room. Very friendly and approachable, Matt even sorted me a custom stair runner. Great service and very reasonable prices too!
December 2022 by Evangeline Church
Great experience buying our carpet. Helped by Matt and Lee who had lots of knowledge and advice about which carpet would best suit what we needed. Highly recommend, great service!
December 2022 by Stephen Robinson
Can't recommend enough! Matt and Rob were fantastic. Never felt pressured into buying anything. They were very knowledgable and helpful on the pros and cons of the products and how they would function in each room. Very friendly and approachable, Matt even sorted me a custom stair runner. Great service and very reasonable prices too!
December 2022 by Paul Kirwan
Fantastic customer service throughout. Assisted with changing our entire upstairs flooring, all done with great ease and brilliant standard. Delt with by Mark throughout and is a credit to the branch.
October 2022 by Danielle Bromley
Went last week to the York store, Wayne was fantastic, really helpful, offered great advice and got everything booked in and sorted for us. Made the whole experience stress free
October 2022 by Hannah Robinson
Highly recommend. No big sales push. Carpets to suit our budget and no compromise on quality. Allowed to just look around and not be followed. When WE were ready we asked for help from Wayne. Lovely bloke. Really patient with us as we had our 3 year old running around with us. Nice bloke and was pleased to buy from him. Thanks Wayne. I?m sure we will be back when we need your services again.
October 2022 by Felix Ludwig
My partner and I ordered luxury vinyl from Carpetright in York and the process has been nothing but smooth and professional. The store manager Matt was incredibly patient with us, as we were looking for the right colour for ages and he?s been really helpful with the final choice. We can highly recommend him and his branch!
