December 2023 by Ash Grey (Eating_Out_Norwich)
I don't normally review a chain unless they're either really, really poor or exceptional, luckily Yo! were amazing.Food - It is what it is, it's freshly made sushi, it looks like sushi, it's all made fresh, it tastes fresh and they make it all day right in front of you, they chuck it on the conveyor belt and it makes it's way round, from there you can pick it up or you can order on the app, it will come to your table and wait for you to grab it.- As well as traditional sushi they offer vegetarian and meat sushi, they also offer a range of hot foods now including noodles, curry and meat on a stick. They do seasonal foods, right now it's a few Christmas themed sushi rolls. They've also rolled out bento boxes for children.Service - ABSOLUTELY NAILED IT! This is what made it for me. I have an onion allergy, as it's not on the standard list of allergies the server spoke to the chefs who told me not to take things off the belt and instead to order through the app and they would make it specially for the table. We only had to do this once however as the chef working next to us started taking our orders personally. When we ordered something which wouldn't work without onion he was frank and honest and offered to make an alternative. This is how you do service for people with allergies.Atmosphere and amenities - it's a chain restaurant so don't expect anything fancy, we were lucky to get a booth but if they're busy there is bench seating at the back. It's always worth booking ahead or you might have a wait.- Seating isn't particularly wheelchair accessible, there is a low bench but they generally use it for deliveroo so... Might be a bit awkward, that said they do have a disabled toilet on the ground floor and the entry to the restaurant is level access.- Parking is readily available in Chantry Place and Chantry car park.Vegetarian options: The vegetarian dishes are well labelled and there is a lot on offer.Dietary restrictions: Could not handle allergies better and staff know the ingredients well.Parking: Plenty of local parking across multiple sites.Kid-friendliness: They offer children's meals now. I'd recommend booking a booth in advance if you have multiple children. Also sound carries a lot of that's something you'd rather avoid.Wheelchair accessibility: Level access, disabled toilets, technically there is an accessible table but staff use it for other things.
December 2023 by Sam Calenti
Came here for a Yo sushi school, was a really great experience and we revived so much sushi! But what really made me write this review was the really great service we got from the staff especially Bailey (who was teaching us how to make sushi) and the front of house who were accommodating us for the event. They had some really great chat and made the experience that much more enjoyable. Highly recommend!!
October 2023 by Mahjabin Anwar
Food here is okay and the waiters are brilliant. However, they encourage you to order through the app when most of the items aren't on there and the kitchen don't even pick up your order. Every time I've been here, I've waited for over 15 minutes for my food (when it's not even busy) and then have to call a waiter over and flag this to them. It turns out the kitchen don't even notice my order or have forgotten
October 2023 by Billy Redgrave
The food was nice, but I have to say for what it is, unfortunately I think it is overpriced :( I did not leave feeling like I had 'experienced' anything. It felt very manufactured dare I say!The atmosphere, staff etc were spot on and loved the choice of drinks available. I'd most likely choose an independent sushi restaurant in norwich next time, plus its good to support local businesses!
October 2023 by Richard Groom
This was my first visit to YO and didn?t know what to expect. I was greeted by Sam the most helpful waitress who explained everything to me. The food was very good and I would certainly come
September 2023 by Leah Ward
I went with a friend as i had quite a good experience last time however this time i wasn?t satisfied. I only eat chicken so i initially found it hard to know what food is what as there?s no label or anything you just have to guess by the tiny photos on the menu.There was also only about 4 options to choose from on the belt and you are unable to order anything from the menu which makes the menu seem pointless, why give us a menu if half of it isn?t an option. There was only one waiter on the floor who was doing deliveries so it was hard to get his attention.I would like for it to be improved as i can see people who are vegetarian especially will struggle.
August 2023 by Maged A
Dishes small size with little and above average restaurant prices.. the waiters absolutely loved the work they try to explain everything when they learned that our first visit .
August 2023 by Ana-Maria
***Norwich!Guys, you are making fun of your customers! ??? we've just ordered a 40£ meal by going large for all of them, and we received even less than a regular one, no sauces for the sushi, the chicken and noodles in the chicken yakisoba and beef teriyaki are almost missing ... is this a joke or are you just abusing of your online customers ? As this is not the first time when you are doing this ! If you have the large option, your customers are definitely expecting a larger portion than the normal one !!! The taste is good, but unfortunately we were unhappy too many times, 2 customers less from now on, shame on you ! ??
August 2023 by Robbie Dunderdale
So I?ve always loved Yo! It?s been one of the more expensive places to eat but always well worth it. However, I?ve not been in about a year due to having a baby. So I decided to treat my wife for our anniversary to a baby free evening meal at Yo! The first thing that I noticed was that the prices had shot up considerably. Yes I know everything has gone up, but last time I went, the Korean chicken was about £4.50 for example. On this visit, it?s shot yo to around £7.50 ish? Now?.. as we all know, the servings are amazing quality but quite small. We used to go and spend maybe £50-£60 and come out feeling full and satisfied. This time, we left when we hit £70 and couldn?t actually afford to have anymore even though we could have easily managed it. The prices have gone up that much! The food is great quality but unfortunately, to me, it?s now not great value for money anymore. The Yo! Fries for example used to be about £2.90 but even they are now nearly £5! It?s just not an affordable place to go and eat now. Which is such a shame because it?s always been amazing. Then I wasn?t best pleased when the waitress quite loudly in-front of other customers, asked if ?we were ok to pay the service charge?. Normally you?d just be handed the card terminal and it would be discreet as to weather you wanted to press green or red on the service charge. I felt like I had to say yes so ended up paying an extra £4.70 for that. All in all we spent £75.00 on what would have cost a year ago maybe £45-£50 worth of food and no service charge pushed upon us. So it was a McFlurry on the way home for us rather than some of Yo?s delicious desserts as it just wasn?t affordable. We also had a blue light card which they wouldn?t accept on a Saturday (but fine every other day of the week). Bit gutted as Yo! Has always been our favourite.
August 2023 by Jade Gregory
We visited Yo! in Norwich to celebrate my husband?s birthday on a busy Saturday and had a fantastic experience! The staff, from manager Sally to waitress Sam and the rest of the team, offered exceptional customer service. The food was delicious and hot and seasoned to perfection and although the restaurant was busy, menu ordered items arrived swiftly. We really enjoyed our celebration and will definitely return soon.
August 2023 by Teresa Knight
I took my two children to Yo for lunch. We are vegetarian but the menu seemed to have lots of veggie options. My children were quite excited about choosing dishes from the conveyer belt style bar. I asked how we knew which were vegetarian and was told that they only had a flag on the vegan duck as they didn't have enough flags so we would have to look at the moving dishes and compare them to the thumbnail sized pictures on the menu before selecting. We decided to eat elsewhere as this seemed completely impractical and we didn't want to risk eating meat.Vegetarian options: Not labelled to enable selection of vegetarian options.Vegetarians/vegans AVOID!!!
August 2023 by Chloeemgreen
The food is incredible! Such a great atmosphere and experience to choice random things to try off the conveyor belt. The sushi was so delicious! We tried the tacos, The duck fries, sushi Sando and the Korean fried chicken! All full of flavour and perfect! Would 100% recommend!
July 2023 by Nicholas Owen
I really liked the delicious sushi and it was very nice to have unlimited/refillable miso soup. However, I think that sushi rice shouldn't be eaten away from sushi. It shouldn't be with teriyaki because sushi rice is very different to normal rice, and it just doesnt go with teriyaki. Apart from that, it was all delicious and nice and me and my family really enjoyed it.
July 2023 by Boris Lee
What to expect:(in decreasing order of satisfaction)?Food on conveyor!?Friendly members of staff.?Clean toilet.?AC in summer.?Option to order on website.?Somewhat dry rice.?Vegetarian options unclearly labelled.?Where's ginger and wasabi??Dusty looking sections on conveyor belt?I had my hopes up for their ramen.Overall, if you haven't previously had sushi from a conveyor, I'd recommend giving this a go, based on its novelty.Else go to Shiki sushi restaurant. ?
June 2023 by Isabel Christophers
Greasy floor near the kitchen wash area. Service charge of 7.5% added to the bill. Food expensive for the quality and quantity. Unlimited green tea had to be chased and was luke warm. We visit Yo Sushi when going to the theatre or in a hurry, but won't be going back again.
