March 2024 by Sarah-Jane Newbery
Great Store & Great Staff.I went in to buy gym/swim stuff for our family, a staff member called Brandon helped look for sports top in my large 20 size and found one. Branden was patient, understanding and helped get the items from the high shelves. Once we got home we found out that my daughters swim suit didn't fit, we went back the next day and asked the manager Paul if we could exchange it for a larger size, he said yes went to the till. At the till there was Amelia, Juditc, & Aleesha, they were all very helpful and exchanged the swim suit for the size that will fit with no hassle. One of the girls was nice and chatty and even showed an interest and asked if my daughter was taking swimming lessons, which she is, and I found that nice to have a little natter while sorting the exchange out.I'd heard so many bad things about returns and this shop but on my own personal experience I've had no issue whatsoever and will continue to shop here. As every staff member I met was very polite, helpful and understanding.
February 2024 by Mel Lacey
Good products...But not very polite staff.
February 2024 by Ben Neal
Very slow service, prices gone up loads. Much cheaper online
February 2024 by Daniel ?Danno? Harvey
Nice young person on the till upstairs very helpful. Also helpful chap downstairs in the shoes
February 2024 by J P
Awful the staff don't want to be there and don't really want to help! Absolute joke was told by a staff member to shop online instead. Well fu-k her!!!
October 2023 by First name Surname
I see other people have had the same experience, fobbed off because staff couldn't be bothered to help when asked if they have something. I was looked at like I had come up from the drains in the wrong direction. I know i definitely showered this morning. I got the response that I must go to that corner, if we have it, it will be there. Yes I'm the merino wool guy. And I'm not something you may have stepped on in the street. I don't mind if you don't have something, just help me out. Perhaps offer to check if a different store had it. Perhaps recommend an alternative? At least confirm you DEFINITELY dont have it. You know, do your job. Pathetic treatment and service.
October 2023 by S G
Went today. All Nike bags out of stock. Apparently sold out over Summer. Its now October and not restocked?Staff not helpful compared to other stores... that's if you can find a staff member!
September 2023 by M C
Had to take back a worn pair of trainers that were brought online. Marks and hairs on them, no label but marks on soles! And had the pleasure of paying £5 delivery originally to have to drive round trip of 30 miles to exchange for an out-of stock replacement.
August 2023 by Ailsa Kennedy
I have been really appalled by the treatment the manager of this store on tues 29th meted out to me . I had a problem which he didn?t seem to be able to help me with at all . He accused me of possibly selling a voucher and trying to get another from this store. Wow he really needs to learn some customer relation skills. He also refused to help me in other ways I suggested.. what a shame when I had a brilliant service from the Bury St Edmunds manager and an assistant , who couldn?t do enough to help and resolved my problem . I hope this manager will have to do some retraining . I left the store insulted and upset ..I?m 70 yrs old and don?t feel I deserve this sort of treatment .
August 2023 by Simon Nunn
Had what I wanted in the size I wantedFor some reason rook an age to print receipts from till but other than that all good
August 2023 by Wilson Webb
Good shop reaks of sweat tho
June 2023 by Colin Wooltorton
Very good helpful staff
June 2023 by Max
A decently sized Sports Direct store with lots of different sports clothing and supplies. I've purchased a few items here and have never had any issues. However, there is only one small changing room which isn't very well covered up so there's room for improvement.
June 2023 by Sonia Price
Twice in one week I had to go in this shop and on both occasions all the staff I'd asked for help in finding something were very rude and unfriendly, in fact don't visit this shop and expect anything less than feeling like you're being a nuisance
June 2023 by D B
Quite a few staff members, none of which were friendly or very approachable. Not the greatest experience to be honest.