August 2023 by Tim Wiseman
Bought five carpets here now. Great, friendly service, brilliant pricing and no pressure sales.Now returned for two sofas - same great customer service and plenty of options :)
April 2023 by Mike Newsham-Chaney
Been here today and definitely won't be returning.As per previous reviews, I was greeted by a young man who was busy with another client.He duley called another to assist us who happened to be the same man who was on the phone taking payment from another customer, ended his call and walked in the opposite direction instead of to help us.Once with us as before mentioned tryed to sell me underlay at 12.99 PSM saying it was his cheapest but 1 which was rubber and not good for the carpet we selected.We explained we needed it within 3 weeks maximum which he said he could do but after all our details were logged told us carpet would be delivered to his store at MY expense 2 days before my latest possible time.His maths also didn't add up as apparently 12sm of 12.99 underlay only costs 50 quid......not when I went to school it didn't.You guys need to get a new manager as this guy will cost you your reputation very soon.
December 2022 by jason young
If I could give no stars then I would. Great sofa but it?s been squeaking ever since iv had it they have sent their own technician out 5 times that says there?s nothing he can do apart from tighten some bolts, and it?s always going to squeak. Third-party came out an he need to replace things that the SCS Technician missed. Now they are saying there?s nothing they can do. What do I do???..
December 2022 by Alison Sweetman
We ordered a suite here today and received excellent service from Andy who was knowledgeable and attentive without being pushy.
November 2022 by Jess Baker
Less than half a star, absolutely disgusted. Having taken my elderly mother to SCS to have a look at carpets I can without a doubt say I will never set foot in that shop again. After a very pleasant conversation with a nice young man, we browsed and easily made a selection - another equally polite young man informed us that he had only been with the company 3 weeks and would get, what appeared to be either the manager or a senior member of staff as he was not in uniform, to help us. This man was quite happy to take the particulars of the selected product, rubbed his grubby little mitts together as he advised on what he assured us was the cheapest underlay and eagerly booked a surveyor to measure up, fully quoted and basically demanded a deposit, baring in mind the price of the carpet could change after accurate measurements was this deposit refundable I asked, no is the answer as apparently this is a gentleman's agreement that you will go ahead with the purchase even if they up the price. Serious alarm bells start ringing so we asked for a few minutes to think about this, which was fine until I asked for a breakdown of what he was attempting to charge us for so I could compare it to a previous quote. He spouted off the individual prices and conveniently closed the application on the tablet he was using, told me he couldn't print the quote or even email it until the purchase had been made. I'm quite good at maths so knew the numbers didn't quite add up and on checking their website found that he had, as suspected, bare face lied about the cost (being the cheapest) of the underlay which makes you wonder what other rip offs he was trying to get away with. Stupid thing is had he been upfront his quote would have been cheaper than previous but he has now lost the company our business.
November 2022 by Brian Wright
Michael was very knowlgeable about the products he was selling.. he also made it easier for us to shop for the furniture we wanted. Instead of looking and sitting on everything in the store.
October 2022 by Richard Baird-Parker
We were looking for lino and found food choice available Kieran was very helpful and made our purchase much easier
October 2022 by Jan Martin
Lots of choice, prices for every budget. Felt little pressured with sales staff hovering dispite saying I was browsing.
September 2022 by Mandy Turner
Great service by kip not pushy explained every thing well. would use scs norwich again
July 2022 by Georgia garland
Great experience buying my furniture for my first home. Andy was absolutely brilliant, very helpful and friendly. Also Tom and the branch manager we?re also very lovely and I even got a cup of tea!! Thank you, will definitely be back whenever I need some further furniture for the house!
July 2022 by Tony Knights
Great furniture, staff and easy to order experience. Slightly longer delivery waiting time but will be worth it.
May 2022 by Shaun Howell
Plenty of choice of sofas, fairly decent prices, pushy salesmanship lost a star, even though kind of expectedUpdate: recently revisited at my wife's suggestion despite really not wanting to, seems they have gone more for a sales by service approach and not pushy sales tactics, I have actually now purchased new sofas from here thanks to this change in sales tactics
May 2022 by jayne williams
Got what I needed, guy was polite and helpful. But the minute you walk in the door you get the feeling staff are ready to pounce, that's my only criticism
January 2022 by Ian Hazell
Helpful and knowledgeable staff.
November 2021 by Leon Blackburn
I do not recommend this company.We ordered a carpet under the promo of buy now get before Christmas, all agreed and paid for.Two weeks ago we were told, carpet delivery and fit on 19th November.Today having not heard anything, ring office after another 30 mins wait, told a two month delay, not until January, shameful and disgusting.
