March 2024 by Marrianne ?Mazza? Dale
After almost 2 hours our food arrived cold. I called the location twice to receive dismissive remarks about it. 1st time, when it had been in the checking and cutting stage for 45 minutes and he said it was actually in the oven, and the 2nd time when it had been marked delivered for 20 minutes and he said that it would be with us in minutes. 20 minutes later it arrived and the delivery driver blamed it on it being busy, at 1am to 3.30am, which I find very doubtful. All this only to have my chicken poppers arrive cold. I'm definitely making a complaint to corporate about this, but I'm hoping that all these 1 star reviews helps someone save their time and money on such a mediocre meal.
March 2024 by Ed K-l
Good delivery. Taste so
March 2024 by Vivian Vigbedor
Very very poor service . Food toot 2:25 minutes to be delivered. Not buy from them again. Poor service
February 2024 by milno00
Colman Road store Always get something on the order wrong and they NEVER answer the phone!!! Been trying to phone them now for 1.5 hours and nobody
February 2024 by Ajesh Raj
Food: I ordered a large half-half pizza and two sides, namely chicken poppers and piri piri chicken poppers. Surprisingly, both sides looked identical and had a similar taste. The piri piri chicken poppers lacked the expected flavor, leading me to believe that there might have been a mistake in providing duplicate sides. The pizza disappointed as it was not only tasteless but also extremely thin, making it challenging to separate slices.Service: I rated the service 3 stars because the delivery was prompt and on time.Despite these issues, when I contacted the outlet to share my feedback on the pizza's quality and the problem with the chicken poppers, it appeared that they were indifferent and uninterested in addressing any feedback. It seems they are already aware of the issues but are not taking steps to resolve them.
February 2024 by Leon McKeever
Turned up late, and was missing two pots of dip I paid for. Driver didn't seem to care at all.
January 2024 by Alex Moore
Ordered my food then I wasn?t getting any updates, so there was a papa johns technical issue. So I phoned up the shop to see if my order had gone through and it had so I thought perfect won?t be long as they said it?s being made. That was clearly a lie. 2 hours later my food arrived freezing cold. Caused the cheese to solidify on the pizza wasn?t really edible. The sides are nice tasting but again so cold it just wasn?t nice to eat. Maybe it?s not the shops fault it?s delivery but for first time having papa johns it wasn?t a very enjoyable experience.
January 2024 by Andrei Timofte
I've ordered a pizza after midnight, it was supposed to arrive by 1.40am, waited till like 1.55am , called the shop and the guy says that he just started to Cook the pizza ? . I was like, seriously?? After one hour you barely start cooking,one pizza? Anyway, waited till like 2.35 am and then called again, the guy on the phone says that the driver it's on his way,should be there any minute. Waited till 2.45 and then eventually I got.the call from the driver who was asking me, at nearly 3 am.in the morning to come outside and collect the pizza myself!! Outrageous ?. These people should not even own a shop,rude, bad service. And by the way, the pizza was half warm, almost tasteless. I'll never order again from here!!
January 2024 by Kinsley Warren
Absolutely rude service. I will be contacting management. Not one person in that shop has got any respect for food, the state of the shop? I?ve also contacted environmental health. Place needs closing down. AVOID AVOID
December 2023 by Sean Ireland
Pizza was delayed by over an hour. Claimed they delivered the pizza when they didn?t. The person at the shop made excuses regarding the whereabouts of the food to stall. Took nearly two hours to wait for a cold pizza. The quality of food has declined, their pizza is not the same as it used to be.
December 2023 by 666 unknown
How can your food go back to the shop to be reheated, the Cheese Pizza & the Pepperoni Pizza dry Waste of Money OWNER IS FULL OF MOUTH DONT NO HOW TO TREAT HIS CUSTOMERS VERY RUDE SWEARINGI HAVE IT ALL RECORDED YOUR SHOP NEEDS TOBE CLOSED YOU PUT PAPA JOHN'S TO SHAME WITH HOW YOU DEAL WITH YOUR CUSTOMERS BET IF A GARAGE TREATED THAT CAR LIKE THAT TOU WOULD HO MAD? NO REFUNDI WILL BE REPORTING YOU TO TRADING STANDARDS
November 2023 by Ben
Did not put an allergy warning on their stuff crust.But have switched to using low fat cheese in their stuffed crust which uses increased milk powered which is a common allergen.Dangerous and irresponsible.
November 2023 by Memento Mori
Originally had an issue with the first pizza and had to return, gentleman behind the counter was lovely and made me a fresh one there and then, no attitude, no problems, just proper customer service with a smile. Can't fault the workers here they're a lovely bunch.Many thanks for being understanding and so generous in righting the errors with the initial pizza. A* service
November 2023 by Tommy Morton
Don't bother ordering unless it's 2 hours in advance and you want cold
October 2023 by Christian Zavanaiu
Friday 13th October 2023.Pizza arrived over 2hrs late, stone cold. We were told replacement pizzas would be sent, these didn't arrive. Head office not prepared to issue refund, Colman Road Norwich store not prepared to issue refund. Disgraceful customer service. Currently going through Resolver but hold little hope.Wednesday 25.10.23 update:After a number of emails, and misinformation, I was able to highlight that Papa Johns had offered that they had got this completely wrong in an email correspondence, and make the case for a refund, which I received today. I am pleased that I received a full refund, but I would have expected far better service from this company and won't be returning.