February 2024 by kate prutton
Used to be so nice in the foodhall. Unfortunately since the change to self service tils it has become a rather unpleasant experience. The women around that area that work there are obviously grumpy, moody and rude! Sorry but I felt I should say something about this
February 2024 by Jack Nielsen
Went last week wit my mum Toby a pair of shoes. Hey Don carry many shoes in 1/2 sizes. So had to order.No issue order, girl did say could have them delivered, but if they did not fir I have to return to shop.I said I collected in shop.I arrived to day to collect, and see everything is computerised, so service counter, no people..? Does that mean no service...Enter my name, man came out with my shoes. I said I like to try them on.She's were not in a box, some bag he unzipped. Then he said do I have bag...No...I don't. Normally the store would say would you like a bag, sir/madam..I tried them on, they seemed a bit loose, not sure they were new shoes. There was a scuff on one, plus bottom, looked dirty.Went back to man, he said I had to go to the counter, and order another pair our get a refund....I come to the store to buy shoes, not for a refund...Que up at till. Lady Angela serves me.Put all my details in. Says needs the card paid with. I don't have that, my mums on holiday, she paid. She turns the screen and shows me, the card which was paid with.....I now getting very very confused...Im speaking my best and clearest English.I have just answered her question, and she does not understand..!!!She then says you can use any card for refund.Then she needs to take the payment again off me...then says the next pair I get my have a scuff on them too...My answer is as want a new pair of shoes, and if the have a scuff on, we start this process all over again.Go to London and you seem to get better service...this store here, is rubbish...I have just check my card. THERES NO M&S REFUND, BUT THEY HAVE TAKEN THE MONEY AGAIN...BLOODY COWBOY COMPANY...Why could you not do a credit note..our just re order the shoes...WHAT THE PROBLEM????
February 2024 by tony abbott
Just a huge thank you to Fran and Rikki for looking after my Wife who suffered a horrible fall just outside M & S Norwich. They, along with another young lady looked after Sandra until I was able to attend and take her to the A & E at the NNUH. Sandra is on the mend and almost all the bruising has gone. Thank you again for your quick actions and support. It meant more than you know. The Incident was on 22nd Jan 2024. X
February 2024 by Tiffany Brown
Always good ?Looking forward to returning to the store with my Mother ?
February 2024 by Philip Reeve
Nice big store in the centre of the city, very clean and tidy, staff are friendly and helpful. Good selection of goods
February 2024 by diem cafe
Quality foods , nice bakery selections.
February 2024 by tony baxter
Was very disappointed today after visiting the cafe on the top floorThe fruit scones were all burnt the cake selection was dreadful and the till service was very slowWon't be eating there again
January 2024 by Angus Matthew
Thanks go to Amy Bella who was so helpful in getting my son into a suit for the first time. He hasn't wanted to take it off since, so thanks for your helpful advice.
January 2024 by Mr Mr
The management in this store is appalling heard a manager shouting at a young girl made her cry found out it was the menswear manager if this is there level of staff management god help the employees I know no action will be taken if they read this as companies like this close ranks
January 2024 by aki huang
I was by a security guard to check every bag on my push chair in the gate. Nothing found in my bag. I wasn?t happy with it. Very bad experience. Will never go to this M&S shop ever. One star is too much.
January 2024 by Kathleen Bell
Wonderful lady called Alison in lingerie fitting went above and beyond for a support worker and her autistic client. Thank you so much for your excellent service and understanding.
January 2024 by Mark Crane
Expensive , but quality usually good
January 2024 by Gary Trimmer
Easy to get what I wanted
January 2024 by June Leung
The afternoon tea for two you need to make it clearer for people because it said £10 per person shouldn?t it be £20 on the receipt, but when I ordered you made us paid more for the rest of it like the scones, sandwiches, jam, clotted cream etc and when it came out it completely different to the poster we saw the 2 selection looked like a coffin because it black, had to refund because it doesn?t matches the poster at all and it not £20 in total. The rest of food is great just that afternoon tea for two never happened again! The total was £23.60 I given £25 in cash
January 2024 by Mrs Studd
Lovely spacious M&S great offer on the meal deal and a wonderful festive selection based on the seasons. The fresh fruit and veg tastes amazing and always tastes top quality fresh and frozen food meals are really tasty. The chocolate and biscuits are the best and I highly recommend the chocolate chunk cookies as they taste delicious warmed up in the microwave. The bakery is always full and has many different savoury and sweet options, the croissants are a must!! The clothing are pricey but fashionable and the gift selection is good for both young and old. Staff are friendly and helpful. I highly recommend coming to this M&S. The cafe is located on ground floor and their are lifts available on all floors, this store is spacious and wheelchair friendly :)