December 2023 by dan waters
Amazing customer service as always.Thanks very much Debbie always an absolute pleasure to deal with.
December 2023 by Abigail Marshall
When I went in to Ernest Jones to buy a little something for my partner for Christmas I was served by Dexter. Dexter went above and beyond for us and made the whole sale really simple. He also answered all queries we had. Really happy with the service :)
November 2023 by Harriet
Nathan from Ernest Jones Chapelfiled Norwich was a yellow sunny diamond like the one I tried on. He was so professional and well presented. He was very knowledgeable about the La Vian precious stone range. He sized my hand and let me try each ring that I was astonished by. I was looking for a potential engagement ring for my fiancee Melanie to buy me. He congratulated me. He let my friend also try one some rings. A very memorable experience. Five stars! Thankyou Nathan!!!!
September 2023 by Julia Hayman
Family buy all jewellery here and have done for many years. Excellent customer service from manager and staffHighly recommend.
September 2023 by Emily Potter
The service in Ernest Jones in Norwich was AMAZING. Natalia the assistant manager is beyond amazing. We love her! We had our two young children with us and they were not only wonderful to us but also children and keeping them entertained while we were picking out our very special jewellery. All the staff in there were so accommodating. The best service I've ever had. We have always and will always shop in there. Quality jewellery and the happiest staff ?? Thank you xx
September 2023 by Baorong Liang
I'm in love with the service of Ernest Jones jewellery. I was looking for a ring for my little finger which is size D, in 18k yellow gold. I walked in almost every jewellery shop in Norwich city centre. It was so hard to find&order, but I finally got what I'm looking for at Ernest Jones!The assistant manager Natalia showed me her professions and enthusiasm. She called their factory immediately after listening to my requirements. I was very appreciated that she communicated with their factory to size down the thickness of the ring, because their standard thickness (2mm) still looks too thick on my finger. I'm so happy to order this ring here, with very reasonable price! I will definitely go back and find Natalia for my next piece of jewellery.
September 2023 by Sally Sadler
Thoroughly nice assistants. Really thoughtful and kind. I wish I had got the sense to take her name. She cleaned a necklace for me and offered advice on how to clean another jewellery item I had bought there many years ago. I noticed a family with small boys had been given a desk area and some colouring in to enjoy while their parents looked at rings. Very professional friendly service. The lady that served me was young.
September 2023 by mark nicholson
Fantastic customer service on every occasion I have been in to the store, Sophie and her manager have been so attentive through our wedding ring purchases. Thanks ever so much.
August 2023 by Rebeca Acsinia
Went in hoping to find a watch for my partner, I'm absolutely hopeless at these thing but the staff were lovely. Nathan in particular was super helpful - he was very patient with me and offered so many great option, within my price range. Thank you Norwich team, made my day so easy!!!
August 2023 by Sophie Harwood
Staff are friendly and were able to repair my ring really quickly. Lovely store will be returning.
August 2023 by Alex Morgan
Good experience overall. Was given the wrong size ring to begin with but they were happy to exchange when I mentioned that it was not what I requested when I went in again.
June 2023 by Joshua Briggs
I?ve only brought a few rings from the Norwich store but the service is above and beyond! The staff are friendly and professional. I?d recommend this place for Your next watch or ring!
June 2023 by Mike Watson
Excellent customer service. Significantly better than other jewellers in Norwich. Good product knowledge. Swift product delivery.
June 2023 by Nat Marchesi
The manager was super attentive & gave great customer serviceLovely atmosphere, friendly & welcoming.Would highly recommend & shop here again
May 2023 by Emily Marskell
Extremely helpful and friendly staff. Knowledgeable, they couldn't do enough to help in getting my ring resized.
