January 2024 by chaz
Was served by David, who was very knowledgeable and very helpful and polite. He knew exactly what we needed and gave us confidence in our purchase
January 2024 by Anne Taplin
On entering the shop we greeted by a very polite gentleman who made us feel at home. We explained what we were looking for and he then directed us to the mattresses that were suitable for our needs. We chose the mattress plus new pillows that were on display. A very successful visit for us assisted by two very cheerful happy professionals. Will definitely recommend Dreams to anyone who is looking for a new bed or mattress.
December 2023 by John Selim
1st class Great customer service very professional can recommend 100 percent
December 2023 by Gina Cooke
My advisor, Matt, greeted me very pleasantly as I entered the store and offered me a drink and listened intently to what my interests were regarding my purchase. He explained ?sleepmatch? and I took advantage of the advice.A pillow was provided for me to use whilst walking round trying out various mattresses and I loved it and will be purchasing one as soon as I can afford to.,Matt was unobtrusive but on hand when I needed him. A very pleasant young man and nothing was too much trouble.Overall he made my experience a pleasant one which is a rarity these days
December 2023 by Mlchael Adamd
Acknowledged by the staff as soon as we entered the store. Daniel was very professional offering us coffee. His knowledge of the products was very reassuringly guiding us through to our final purchase (after sampling many mattresses! ).10/10. Will highly recommend. Mike and Vera.
December 2023 by Kevin Catchpole
Mathew was helpful and really made our job easier to pick which bed it was a pleasure to shop with you
November 2023 by Ashleigh Hoskin
Highly recommend. Friendly and knowledgeable staff. Great experience from start to finish
November 2023 by Alex Walker
Matt was very professional and was a great salesman all the way through. Very knowledgeable about the all mattress. Explained everything from the sleep machine to all the mattress that best suited me. He wasn't pushy with a sale, just let me get on with it. He threw in a few free pillows as it was my birthday which made my experience even better! Great experience overall!
October 2023 by chloe kent
All I can say is visit another Dreams store.I called the store several weeks ago to enquire about a couple of beds I had seen on the website and to check they were available to see at the Norwich store. I spoke to a gentleman called Shaun and I can honestly say I have never received service like it. He had absolutely no time for my enquiry, his manner and tone was abrasive and rude. I was honestly shocked at the level of service this ?salesman? thought was acceptable.Determined to not let Shaun?s vulgar approach to customer service stop me from getting the bed I wanted I decided to give Dreams another go. However as I entered the store there was the strongest stench of blueberry as a staff member was vaping in the middle of the shop floor. (I?m pretty sure this is against the law) I waited a few minutes to see if anyone would approach and serve me (one staff member was with another customer) but apparently the gentleman who was vaping, I believe I heard his colleague call him Roger was more interested in his blueberry fix than doing what he is paid to do.Left Dreams absolutely disgusted at the level of service these salesman have delivered in what you would consider a reputable company. I?m sure not all Dreams stores are like this?
October 2023 by Lorna Bell
we went to the sprowston branch of dreams to find a new bed and used sleep match. the shop assistant dave greeted us when we entered the shop. dave was brilliant very knowledgeable about the products. dave took his time in allowing me and partner to sample the mattresses. we were given a fresh pillow to use whilst sampling the mattresses which was great and a nice touch! dave helped us find the bed of our dreams and gutted we have to wait for it to be delivered! I have used dreams before and will use them again thanks again dave and the team and the cup of hot chocolate helped to seal the deal!! all the team who were in the shop dave Laurence and Daniel were all very polite and had a great sense of humour.
October 2023 by Paulina Styn
Amazing place to pick the perfect mattress or bed, they listen to your needs and know exactly what is needed. I would be using Dreams in the future and trust them to pick the most incredible mattresses/beds I need
August 2023 by C Xx
We visited Dreams on Bank Holiday Monday and tried out their sleep machine, we found three mattresses we really liked and whittled it down to one, however we also found 2 others in different shops nearby . Matthew was incredibly patient and helpful and not at all pushy for a sale. We did end up choosing a mattress from elsewhere but were certain happy with how well we were looked after in dreams so thank you!
August 2023 by Natalie Haydon
Laurence and Sean were very helpful and knowledgeable in helping us purchase 2 new beds. Unlike Matress Man they made the process quick and simple.
August 2023 by Caralyn Warnes
On entering the store, we were welcomed and listened too. The Dreams sale staff took time to find out what we were looking for then offered us complimentary drinks while we decided. There was no pressure to buy and my questions were always answered. We were then offered a sleep match for a mattress cover. While in store we were loaned a clean, fresh smelling pillow, which we then decided to buy a pair off. We will be recommending Dreams in Norwich.
August 2023 by Fred Cook
David was such a genuine and great salesman. We were treated so well , we were not pressured and David was so knowledgeable helpful and pleasant . Was a pleasure to have met him and do business with him.
