November 2023 by Abby Leman
Relaxed approach to browsing, offered assistance but didn?t need it to begin with. Returned to the store when we knew we?d made a decision and found everything super easy. Transaction went well and we appreciated the sales support.
November 2023 by Maureen Recalde
We had a great experience at Carpetright! Paul was patient and extremely helpful - he also gave us a ticket for the Great Golden Giveaway and we ended up winning some chocolate, which was just the cherry on top! Thanks Paul!
November 2023 by Claire
Paul was brilliant, very helpful, friendly and knowledgeable. Did all the measurements for us and answered all the questions. Recommend anyone to come here to get their carpets.
October 2023 by Sarah Pitard
We went into Carpetright in Norwich to pick out new carpet for our lounge and stairs. Paul was absolutely brilliant?super friendly, incredibly helpful with his detailed knowledge of how the process works. We managed to get everything booked in with no trouble. Great service. Would definitely come back again. ?
October 2023 by Sashka Borgenvik
Paul was really helpful. Calculated all figures and arranged a viewing and fitting as soon as possible. Really great service. Would definitely recommend to friends and family. Paul was very chatty and friendly and really made the process nice and easy
October 2023 by Neil Mason
We were looking for a new lounge carpet and visited the store in Sprowston, Norwich. Paul looked after us and provided a professional service with a very approachable attitude. Recommended.
September 2023 by Emma Thurgood
Scott offered superb service today, gave lots of advice and spent the time we needed to feel confident in our choice of carpet! Thank you!
September 2023 by laurence pitts
Great service, really felt at home and no pressure from Paul at the Sprowston store while we discussed and were unsure what carpet and underlay we needed. He really made us feel welcome and chatted with us as we wandered the store until we picked.
August 2023 by Susie Choclet
Unfortunately my experience has not been great.Misinformation wrongly sending me to another store, wasting a lot of time before my night shift.The advised carpet & underlay for the stairs are not suitable & you can still feel the grippers, one even cut my foot!Fitters took 3 doors off upstairs & only put 2 back on (said their drill ran out) they broke my lampshade & took a large chunk out of the newly decorated stairway, never said a thing & left.I went back into store to advise, emailed & sent over pictures as asked & not heard a thing since, very poor customer service unless your paying a fortune probably.
August 2023 by Revision with Miss M
Excellent service from Mathew at the Sprowston store this morning. He was calmly supportive of a novice carpet shopper and went above and beyond to help me feel confident I?d chosen the right carpet for my study.
July 2023 by Evelaine Benedito
Just ordered new carpets and LVT from Matthew and he was very helpful, professional and efficient. Definitely recommend their services.
July 2023 by natasha day
Wonderful service from Kerry, he couldn't do enough to help us make decisions. He was knowledgable and helpful. Second time we ve used Carpetright Sprowston and would highly recommend.Mr and Mrs Day
July 2023 by Rory H
Great service from Kerry at the Norwich store, very happy. However problems began on the fitting day. The guys came and fitted the carpet very quickly, in and out within 30 mins. However when I came to inspect the work, I found that they had damaged the top of the skirting board all the way round the room from where they were kneeing in the carpet at the bottom. I expressed my concerns with the fitters however they just looked at me, smiled and said that it happens all the time, and then just left. They wouldn't have even informed me of the damage if I hadn't of mentioned it. At no point did the store clerk or the fitters advise that there may be potential damage caused. This was in a fully refurbished room, so everything was all brand new and finished. Therefore I was gutted to see the damaged caused by the fitters. I now have to pay more money to get a painter and decorator to come and fix the damage, which will probably cost more than what I have just paid the carpet fitters. To add insult to injury, I emailed the Norwich store expressing my concerns however they didn't bother getting back to me. I then emailed the main Carpet Right customer service email address and got a reply to say that the store manager would be in touch asap, however I still haven't heard anything.All in all, seemed good from the beginning however the quality of work by the fitters as well as the complete lack of aftersales service does mean that I will avoid Carpet Right in future, as they simply don't seem to care about anything other than making a sale.Also I would advise others to leave a review after the entire process is complete, rather than immediately after visiting the store which is what their reps push you to do (and are pretty pushy about you leaving nothing but a 5 star review). The store visit is only half of the process.
June 2023 by Rory Haire
Great service from Kerry at the Norwich store, very happy. However problems began on the fitting day. The guys came and fitted the carpet very quickly, in and out within 30 mins. However when I came to inspect the work, I found that they had damaged the top of the skirting board all the way round the room from where they were kneeing in the carpet at the bottom. I expressed my concerns with the fitters however they just looked at me, smiled and said that it happens all the time, and then just left. They wouldn't have even informed me of the damage if I hadn't of mentioned it. At no point did the store clerk or the fitters advise that there may be potential damage caused. This was in a fully refurbished room, so everything was all brand new and finished. Therefore I was gutted to see the damaged caused by the fitters. I now have to pay more money to get a painter and decorator to come and fix the damage, which will probably cost more than what I have just paid the carpet fitters. To add insult to injury, I emailed the Norwich store expressing my concerns however they didn't bother getting back to me. I then emailed the main Carpet Right customer service email address and got a reply to say that the store manager would be in touch asap, however I still haven't heard anything.All in all, seemed good from the beginning however the quality of work by the fitters as well as the complete lack of aftersales service does mean that I will avoid Carpet Right in future, as they simply don't seem to care about anything other than making a sale.Also I would advise others to leave a review after the entire process is complete, rather than immediately after visiting the store which is what their reps push you to do (and are pretty pushy about you leaving nothing but a 5 star review). The store visit is only half of the process.
June 2023 by Geraldine Smith
Great service from Paul in store at Rowntree way, made ordering nice and easy.Connor came to house and measured, both very professional and helpful
