January 2024 by Heather
Myself and my partner visited Bills for the very first time a couple of weeks back, and we made six observations that very firmly put it into our 'we're not coming back' books.First observation : Service is slow - very slow || It took ages for our order to be taken by the waitress, and I almost wish we'd walked out and gone elsewhere whilst we had the chance.Second observation : Menu knowledge is lacking || The waitress informed us that one of our drinks needed to be ammended due to stock issues. Whilst she was very appologetic about this it would have been nice to have been informed of this at the time of our order - not after.Second obserbation : The food is medicore || I can overlook bad service and long waits if the food is exception in it's quality. But it isn't. Both myself and my partner agreed that the pancakes where very dry, and neither of us where in the mood to flag someone down for aditional syrup (It had taken us four attempts over the space of 7 minutes to get water delivered to the table)Fourth obsersation : The service charge || 12.5% is automatically added to your bill regardless of what your service is like. This brought the cost of our small meal to almost £40, which makes it the most expensive breakfast I've ever had in Norwich.Save your money and go elsewhere!
January 2024 by Eloise Brister
Very good service. Host was very friendly on arrival and order was taken quickly. Our waitress was very chatty which I like, showing an interest. Food came quickly and was lovely! I had the halloumi shwarma. My daughter had the mac and cheese which she always eats so it was a hit! Will definitely return! Kids eat free during school holidays as well which is a bonus, main meal, side and desert for 6.99 I believe so that's free!
January 2024 by Azure
Really enjoyed our brunch here: the berry smoothie was BOMB and the halloumi shawarma was light and fulfilling. The staff were absolutely lovely: so smiley and accommodating!
December 2023 by Faye Prause
It was the first time we had gone to Bills and it was great, food was gorgeous there was no rush between meals which we like, the atmosphere was great and Betsy our server was incredible. Polite friendly helpful and so much more.We can?t wait to go
December 2023 by Joey B
Absolutely lovely place, staff were all very friendly, we went in for breakfast and it was amazing. Have been here before and also recommend the burgers.
December 2023 by Matt Bagley
I just wanted to take a few moments to pass on my praise with regard to your colleague Will, with whom we?ve had the pleasure of being taken care of this evening at your Norwich restaurant.Will was exceptionally kind, knowledgeable, funny, thoughtful, generous, welcoming, accommodating and joyful, and he could not have been more helpful or gracious. Will is an absolute credit to both your organisation and your standards, both of which are obviously excellent.My sincerest thanks to yourself and Will for this level of customer service. Such service is all too rare nowadays, so I?m grateful to have been dealt with by someone who clearly also holds values and standards in such high regard. I could not commend him more highly.Best regards, and many thanks again for a happy and memorable experience.Matt.
December 2023 by A
Great breakfast with loads of choice, Great service and coffee. Would return again for a massive plateful.
December 2023 by Kelly Newman
Went for dinner here last night as a group of 12 colleagues. We had the Christmas set menu, and it was absolutely delicious! I particularly enjoyed the parsnip and celeriac soup. We had a coeliac in the group, too, who was very well looked after (and was very happy with her gf bread for the soup!). The restaurant was very busy, yet the food and drinks service was quick. We all thoroughly enjoyed it. Thanks for a lovely works Christmas dinner!Dietary restrictions: Very accommodating for a coeliac restriction
December 2023 by Monika Woolley
They were definitely understaffed when we came in because the service was slow. The food was nice. We had to ask a couple of times for cutlery because after finishing each part of the meal, they would take our plates with used cutlery without giving us a new set. When we ordered desserts, the expresso that we received was stone cold. It was odd that one of the waiters would sit at our table when we were ordering some drinks/more food. I don't think it's very professional. Waiters were confused about which table ordered what because during the duration of our visit, someone would bring us food/drinks which we did order and I think it happened at least 5 times. Overall, we still enjoyed our experience. However, there are some things they could improve.
December 2023 by James Basey-Fisher
Needed a quick bite as pressed for time. Greeted quickly by a friendly front of house, shown to our table, and introduced to our waiter Lisa!Great personality, and menu. Went with the fast food, medium rare burger, and it was as requested together with fries.The place was quiet on arrival 1930hrs (as we like it) but soon started to fill up.Not normally our kind of place but, with the decent service and food I could be converted.
December 2023 by Abi Murr
Brilliant dinner service, our table was well attended by Betsy who was a super host. Manager went over and above to resolve an issue with the main - great customer service. Bill's Flowerpot dessert was unique and delicious. Look forward to returning!
December 2023 by Prayer Francis
One of many amazing experiences at bills again last night. We were greeted straight away at the door and placed at a very convenient table with us having two big pushchairs. Service was unmatched by everyone in the restaurant but Betsy especially made our experience a delight. Will deffo be returning again soon!
December 2023 by Allen Bird
Nice food, great service and a warm welcoming venue. The food was excellent both in portion and presentation and prices reasonable. Recommended.
December 2023 by bianca cojocaru
I recently dined at Bill's Restaurant and had an absolutely delightful experience. From the moment I stepped in, I was greeted with warm and friendly service, which set the tone for the entire evening.To start off my meal, I ordered the dumplings and halloumi sticks. The dumplings were cooked to perfection, with a delicious filling that was bursting with flavor. The halloumi sticks were crispy on the outside and soft on the inside, creating a delightful combination of textures. Both appetizers were incredibly tasty and left me wanting more.Moving on to the main course, I opted for the fish pie and the truffle chicken two ways. The fish pie was a true comfort food delight. It was packed with a generous amount of succulent fish and topped with a creamy, flavorful mash. Each bite was pure bliss, and it truly showcased the chef's expertise in creating a hearty and satisfying dish. The truffle chicken two ways was equally impressive. The chicken was perfectly cooked, tender, and infused with a delicate truffle flavor. The presentation of the dish was also exceptional, adding to the overall dining experience.Throughout the evening, the staff at Bill's Restaurant provided excellent service. They were attentive, knowledgeable about the menu, and always willing to cater to any dietary preferences or requirements. The ambiance of the restaurant was cozy and welcoming, creating a relaxed atmosphere that enhanced the enjoyment of the meal.In conclusion, I highly recommend Bill's Restaurant based on my dining experience. The quality of the food, the attention to detail, and the exceptional service all contribute to making this a truly memorable culinary destination. Whether you're looking for a place to have a delicious meal or simply wanting to unwind and enjoy a lovely dining experience, Bill's Restaurant is the perfect choice.
December 2023 by sandra purser
Walking in early morning it was to a warm welcome for our celebrations. We really felt that it was a great start to our few days. Our waitress Lisa was so lovely and made sure we were looked after royally we headed of nicely full and ready to take on the day.Food was great and my mum was so pleased with the photos thank you
