November 2023 by Stephen Smith
Excellent service in store and delivered on time. Delivery staff were friendly and attentive
October 2023 by Tricia S5 CLARK
We would recommend Benson Beds. Every aspect of buying a bed and mattress were explained. Judy was very helpful. This was the Sprowston Branch in Norwich.
October 2023 by David Bingham
Very easy, stress-free buying experience from ordering to delivering. The bed and mattress are superb.
September 2023 by Diane Springett-Grey
Great service, knowledge and value. Kept informed all the way through to delivery. Highly recommend Bensons Beds.
August 2023 by Lisa Beales
The delivery of our bed by Tom and Gerry was excellent. They were very professional, knew exactly what they were doing.
August 2023 by Jordan Cummins
Went for a new mattress as mine had a large dent and was old. Helpful store worker helped me find the perfect pillow and mattress. Deliverers took my old mattress for recycling and delivered my chosen mattress and pillows to the room I needed them in, all in excellent condition at delivery. Delivery driver was polite and courteous. Can't think of anything to complain about as the service I received was perfect, would recommend to friends and family and I will be returning here when I next need bed stuff.
August 2023 by Jordane Cummins
Went for a new mattress as mine had a large dent and was old. Helpful store worker helped me find the perfect pillow and mattress. Deliverers took my old mattress for recycling and delivered my chosen mattress and pillows to the room I needed them in, all in excellent condition at delivery. Delivery driver was polite and courteous. Can't think of anything to complain about as the service I received was perfect, would recommend to friends and family and I will be returning here when I next need bed stuff.
August 2023 by Sarah Dobbie
Norwich store staff incredibly helpful, store lovely and tidy, delivery team great.
August 2023 by julie rye
Bensons of Sprowston are a great team especially Charlie who was professional kind and all you would want and expect from a a good salesperson! Good choice of beds and mattresses !
June 2023 by Beth Nash
All delivered on time, just a little worried about my furniture when the delivery drivers where taking the mattress to the bedroom
April 2023 by Annabelle wickham
Was given a date of arrival and recently received a phone call saying it will not be coming, and they can only deliver half the bed on the promised date, which is beyond pointless. And are not sure when the bed will be delivered or even fully in stock.
April 2023 by debbie harris
We ordered a bedroom wardrobe from the Norwich branch could not ha e been more helpful.we paid extra to have it built for us too.Then came the day of delivery and installation. The two men arrived and rushed in to get the work carried out. And slight issue of not enough carpet cut up became a huge issue to the installer, he became bolshy and aggressive and said he would leave the side panels for us to fix as he didn't have time to cut the carpet, he was so rude that after he left I was left tearful and shaken. I ha e rung Benson and got through to the complaints department at which I was told I would hear something in 3 to 5 working days. Nothing so I ring today to be told there was nothing they could do for me altho apparently they were going to take the issue up with their INSTALLERS.. PRO FLAT PACK FROM MILTON KEYNES.you are a discrace, your man should be ashamed of himself. I just hope an elderly person doesn't come across these two a holes who call themselves Bob and Harry. And my name is Thelma Louise. Not an apology nothing..
April 2023 by Karen Michael
What I was told by the sales team was not matched by the in/actions of the delivery team
March 2023 by nickyboy1962
The initial sales experience was very good, knowledgeable staff and friendly. The delivery part of the experience wasn?t so good, the bed wasn?t delivered at the time quoted, so my son had to miss half a day?s work to stay at home to be there when it was finally delivered some 3 hours late. Also the men forgot to leave our free mattress protector, so I had to go to our local store to collect one myself.
March 2023 by Shela Susan James
We ordered in bedframe and mattress and protector in october , delivery was told to be in januaryWe waitedThen the product was not ready by the told time,Another month of waitToo much delayIf you want the furniture quick dont relay benson bedsDelivery received in february , bt the mattress protector was not thereSince then calling them for the delivery of the protectorTill now didn?t receiveNot happy at all
